rotors - Pipelife

SERVICES
RAIN BIRD GLOBAL SERVICE PLAN
to ensure operation and reliability of your system …
Keep your system operational and optimize
the benefits for your plants and water
consumption.
secure your investment and keep your system
at the leading edge of technology.
ensure efficient, trained and permanently
supported irrigation technicians.
FEATURES AND BENEFITS
• You need a quick answer to your
questions…
- Telephone support
Hotline call back business hours monday
– friday, normal business days. support
provides preferential direct access to our
central control and irrigation experts. get
answers, instruction, or assistance to maximize
your central control system’s features and
capabilities.
in addition to advice over the phone, our
specialists can also mail, fax ore-mail written
documents, which are part of the extensive
Rain Bird technical library.
- Remote maintenance
Remote maintenance allows Rain Bird to
access your system from a remote location for
real-time diagnostics, preventive or corrective
purposes.
system Operation vacation cover® gives you
pre-scheduled daily remote connection to
ensure your system runs smoothly while your
system operator is on vacation.5 days/year
included.
- Data backup
data backup performed during remote
maintenance session ensures valuable central
control data is protected and reusable.
• Get up-to-date enhancements for your
System…
- Software upgrade
Keep your central control software current
with the latest versionenhancements at no
extra charge. gsp subscribers receive an
additional discount on the cost of anyRain
Bird module software feature enhancement
upgrade.
- 48h hardware replacement
if any Rain BiRd central control hardware
component fails, a replacement part will be
delivered to a gsp subscriber within 48h with
the benefit of a discount on our current board
exchange program list price.
gsp subscription includes a discount on the
gsp replacement parts list price.
support pc in the event your central control
pc becomes inoperable, a 30 day loaner pc
with your central control software will be
delivered to your site within 48hrs with
pre installed Rain Bird software including
database of last backup.
• Central control system yearly on-site
Assistance
in line with your requirements, our field
technicians provide preventive maintenance
including central control system and pump
station function tests, diagnostics and ongoing
support training.
subscription to the gsp+ option of the Rain Bird
gsp contract ensures priority scheduling for
additional on site visits plus a discount off the
normal site assistance price.
• … and up-to-date computer
equipment.
with the Rain Bird pc plan your pc and
operating system are replaced and are covered
by a 3-year on site warranty.
- 1 or 3 years PC Plans
for firm subscription to Rain Bird gsp
contract and to the 1 or 3 year pc plan”
option includes:
- Replacement of the irrigation system pc
and peripherals (screen, keyboard,
modem, Ups, port multiplier)
- software and peripheral installation at
Rain Bird.
- database transfer if necessary
Rain Bird offers a comprehensive service plan
that covers your Central Control and Pump
Stations
GSP Standard Plan
• Hotline Telephone support
• Certified Start-Up
• Remote off-site assistance
• Data backup
• Software upgrade
• Discount on 48h board exchange list price.
• Discount on GSP parts replacement list price
• Support PC within 48hrs
• Discount on additional site visit list price
GSP+ Plan
• Customized System Operation Vacation
cover®
• Customized On-Site options.
Options
• 1 year PC plan,
• 3years PC Plan
• GSM/3G internet
Other available Services
• Customised Training
• Project Design
• System installation
• Spare Parts
• System Maintenance
www.rainbird.eu