Improvements X2 - Cummins

4
Define Phase
These errors are causing administrative work for our customer (Daimler Vehiculos)
between purchasing and accounts payable departments. Due to discrepancies in
invoicing, the customer is unable to make payments according to the credit terms
established by FBU.
S
E
V
Causes O
C
C
9 Pricing list considered by the
customer is different
9 FBU does not check invoices
after submitted and material
9 Lack of communication between
marketing analyst and sales
executive
9 Lack of communication in the
actualization process between
customer and FBU
Current
Controls
D
E
T
R
P
N
8 None 10 720 Erik Chimal / Sales
Executive
8 None 10 720 Sonia Munoz / A R
CBS
8 None 10 720 Lili Zarate /
Marketing
8 None 10 720 Sales departament
/ Marketing
Departament
8 8 None 10 640 Fernando
González / Quality
8 8 None 10 640 Fernando
González / Quality
8 Lack of following from quality
and customer service process
8 None 10 640 Alejandra Martínez
/ Customer Service
Resp. Actions Taken S
E
V
In the final FMEA we can see the main causes and actions taken.
The sales executive
must review the price
list every year and
must notify about of
anychange in the price.
The account payables
departmant Daimler´s
must send every month
the detail statement
account ( first 10 days )
The sales executive
must review the price
list every year and
must notify about of
anychange in the price
to marketing
departament
The sales executive
must notify to Daimer
and AR CBS that the
new agrement was
acepted.
The qualiy engineer
must record inthe data
base the discrepancies
in quality
The qualiy engineer
must record inthe data
base the discrepancies
in quality
The customer service
executive must record
the discrepancies in
data base and must
close in next three
days
O
C
C
D
E
T
R
P
N
9 2 2 3
6
9 2 2 3
6
9 2 2 3
6
9 2 2 3
6
8 2 2 3
2
8 2 2 3
2
8 2 2 3
2