Annual Report 2010/2011 - Royal Masonic Benevolent Institution

PUTTING PEOPLE AT THE HEART OF ALL WE DO 11
PUTTING
PEOPLE
AT THE HEART OF
all WE DO
We offer care and
support BASED ON the
person’s individual
needs and wishes
The past year has seen a
culmination of changes to the
care sector which has meant that
the way in which we provide care
and support to people living in our
care Homes needed to change.
People’s expectations of a care home
service are increasing and resources
are finite. In response to both the
changes in legislation and the changes
in service provision we have adapted
the way in which we support and
work in partnership with the Home
Managers and other staff who work
in our Homes.
We are now working to provide a
person-centred approach to care and
support which ensures that we put
the person living in our care Home at
the heart of everything we do. Our
Homes are striving to work in a more
flexible way, changing from the old
task-based model of care, where staff
concentrated on completing ‘jobs’,
to one where they offer care, support
and assistance to residents based on
that person’s individual needs, wants
and wishes.
To facilitate an effective way of
working, we have made changes to
the way in which the Senior Support
Team supports the Homes on all
issues. Our Home Managers have
a very responsible role. They are
the focal point for residents, staff,
relatives, local Freemasonry and a host
of others. They need an appropriate
mix of support and enablement
to undertake their roles. The old
structure involved one Regional
Manager for each of the three
regions, who would oversee
all aspects of service within the
Homes in their region. Under the
new structure, which has been
in place since January 2011, the
Senior Support Team now has three
areas of responsibility: care services,
quality and compliance, and business
efficiency. So Home Managers can
now access specialist support to
enable them to manage the
Home efficiently.
We also need to ensure that the
service we offer accurately reflects the
current needs of the people living in
our Homes. The situation has changed
over the years as more people choose
to live at home for as long as possible,
making use of personalised budgets
to buy in services which can prevent
or at least stall the need for that
person to move into a care home.
As a result of this, at the point of
entry into a care home, the frailty
and needs of people moving into
our care Homes have increased
substantially. This means that our
staff need to have a greater
awareness of complex needs,
including end-of-life care and the
needs of people living with dementia.
We will continue to develop our
services to meet both the current
needs and the possible future needs
of people living in our Homes and
to determine how we can support
their relatives, in order to provide
an appropriate, flexible, high
quality service.
“I feel safe and comfortable and have company when I want it
and places to go if I need my own space.”
A resident at Devonshire Court, Leicester
“I like the attentiveness of the staff and their caring attitude.”
A resident at Queen Elizabeth Court, Llandudno
RMBI ANNUAL REVIEW 2010–2011