Annual Report 2010/2011 - Royal Masonic Benevolent Institution

The RMBI seeks to offer high quality care, support and
assistance to older Freemasons and their dependants.
We are committed to ensuring that the individual’s right to dignity,
respect, choice and control over their own lives is upheld
and maintained.
1,000
residents
in rmbi
homes
INTRODUCTION
INTRODUCTION 3
• The RMBI has a resident population of
about 1,000 older people in 17 Care Homes
throughout England and Wales.
• We employ a staff team of 1,250 in our
17 Homes.
• Our Care Advice Team makes over 1,900 visits a
year to Freemasons or their dependants in their
own homes, providing advice and support.
“I enjoy living here because of the kindness and care from all the staff.
I feel safe and secure.”
A resident at Albert Edward Prince of Wales Court, Mid Glamorgan
Contents
Introduction 3
Improving and enhancing the
lives of our residents:
Message from the President 4
Changing for the better:
Chief Executive’s report 6
What RMBI residents think 8
Putting people at the heart
of all we do 10
The impact of our work 12
Improving our Homes 14
A well-run business 15
Care in the community 16
Supporting our staff 18
Where we are 20
A solid financial performance:
Treasurer’s report and accounts 22
How you can help 24
Celebrating the Province of
Berkshire Festival 25
In safe hands: The role of
RMBI Trustees by the Chairman 26
Our Governing Body 27
• The RMBI has an annual turnover of £36 million
and a commitment of £33 million towards our
capital works programme.
The RMBI offers person-centred care and support to those living in
our Homes and in the community. Wherever possible we consult and
engage with residents and their relatives to get their views on how to
develop services they want. It is therefore gratifying to see the results
of our annual satisfaction survey in which nine out of ten residents
said they would recommend their Home to someone coming into a
care home.
In this Annual Review we explain how we have adapted our work this
year to meet the requirements set by the new regulator, the Care Quality
Commission. As more older people are choosing to live at home for as
long as possible, when people move into our Homes they are now frailer
and have more complex needs than in previous years. This review describes
the additional staff training we have provided to help meet those needs,
including training staff to care for people with dementia, and training in
end-of-life care. It also outlines some of the work involved in our major
programme of rebuilding, refurbishments and improvements to our Homes,
and the work we do in the community, offering advice and support to older
people living in their own homes. Finally, and most importantly, some of
those people who use RMBI services explain in their own words why they
value living at an RMBI Home and using our services.
“I am very happy here and enjoy living with friends I have
made and being looked after by such wonderful people.”
A resident at Scarbrough Court, Northumberland
RMBI ANNUAL REVIEW 2010–2011