Group overview 2010 - Riverside

Welcome
Housing associations are being challenged
to change, to meet the national demand for
affordable housing and personal support.
Change is not always easy, but the
improvements we have already achieved
for our customers have inspired us to rise
to the challenge.
Our merger with ECHG, the sheltered and
supported housing provider, has widened
the range of support that we can offer those
who need it most. It has also helped us to
refine our vision: transforming lives,
revitalising neighbourhoods. We are now
a force for good in the lives of more than
85,000 people nationwide.
We have completed major reviews of our
services, and an internal excellence and
customer service programme. We are making
our operations as socially responsible as
possible and we have already strengthened our
environmental policy to reduce the carbon
footprint of our new and existing homes.
Extensive consultation with our tenants and
service users has ensured that their views have
been central to our refreshed strategy.
We have also amalgamated our general
needs housing associations to create a
stronger, financially secure ‘whole’.
Over such a period of change, it has been
rewarding to see both our customer and
employee satisfaction figures rise, and have
our achievements recognised with two
successive ‘Social Landlord of the year’
awards for 2008 and 2009.
As we pass our 80th anniversary, it has
been fitting to review our direction. Liverpool
Improved Houses was established in 1928 in a
bid to make housing affordable to those most
in need. The damp slums may be gone but,
over 80 years later, the challenge of providing
safe, warm, affordable accommodation that
meets the acceptable standards of the day is,
once again, a pressing issue.
We still have plenty to do; we are privileged
to be able to do it, and committed to doing
the very best we can.
Thank you for your interest in Riverside.
Deborah Shackleton
Chief Executive
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