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iPrism Administration Guide - EdgeWave

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Support Web site: http://www.stbernard.com/products/support/iprism/<br />

Installation Notes<br />

Important: This manual assumes that you have already connected<br />

the <strong>iPrism</strong> appliance to your network using the instructions in the<br />

<strong>iPrism</strong> Installation <strong>Guide</strong>.<br />

There are a few situations that can complicate an <strong>iPrism</strong> installation that are<br />

not addressed in the <strong>iPrism</strong> Installation <strong>Guide</strong>, such as:<br />

• If other proxy servers are configured on your network.<br />

• If you have a WAN serviced by a router that is also the Internet router.<br />

• If you have a unique network setup, and you are unsure of its ability<br />

to interact with <strong>iPrism</strong>.<br />

If one or more of these conditions exist on your network and you are not<br />

able to get <strong>iPrism</strong> to function properly, check the following locations for<br />

assistance:<br />

• Your <strong>iPrism</strong> installation CD: The support documents included on the<br />

CD describe how to set up <strong>iPrism</strong> under atypical circumstances.<br />

• The St. Bernard Software website: This site contains the very latest<br />

support information for <strong>iPrism</strong>.<br />

http://www.stbernard.com/products/support/iprism/support_iprism.asp<br />

If you are still unable to find a solution, you may request assistance with<br />

your installation from St. Bernard Software’s technical support team. (See<br />

“Technical Support” on page 3.)<br />

If your network uses a firewall or other device that masks IP addresses, it is<br />

important to install <strong>iPrism</strong> inside the firewall/device. Otherwise, it may<br />

prevent <strong>iPrism</strong> from tracking individual users on the network, in which case<br />

it will not be possible to perform user tracking. If you are unable to<br />

configure <strong>iPrism</strong> inside the firewall, some <strong>iPrism</strong> features will not be<br />

available to you.<br />

4<br />

<strong>iPrism</strong> <strong>Administration</strong> <strong>Guide</strong>

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