4 How to contact us & where to find us - Salix Homes
4 How to contact us & where to find us - Salix Homes
4 How to contact us & where to find us - Salix Homes
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4<br />
<strong>How</strong> <strong>to</strong> <strong>contact</strong> <strong>us</strong><br />
& <strong>where</strong> <strong>to</strong> <strong>find</strong> <strong>us</strong><br />
TELEPHONE<br />
If you require a copy of this publication in another language,<br />
large print, Braille or audio please <strong>contact</strong> <strong>Salix</strong> <strong>Homes</strong>.<br />
Telephone: freephone 0800 218 2000<br />
(local rate for mobile phones: 0161 909 6559)<br />
Website: www.salixhomes.org Email: enquiries@salixhomes.org<br />
Find <strong>us</strong> on
<strong>How</strong> <strong>to</strong> <strong>contact</strong> <strong>us</strong><br />
We provide you with a range of easy ways <strong>to</strong> <strong>contact</strong> <strong>us</strong> and access our<br />
services - be it rent queries, reporting a repair, anti-social behaviour or<br />
issues in your neighbourhood.<br />
In person<br />
You can visit <strong>us</strong> in person at our two local offices that are open at times<br />
that are convenient for you.<br />
Hankinson Way<br />
Salford Shopping City,<br />
45 Hankinson Way,<br />
Salford<br />
M6 5JA<br />
Diamond Ho<strong>us</strong>e<br />
(<strong>Salix</strong> <strong>Homes</strong> Head Office)<br />
2 Peel Cross Road,<br />
Salford<br />
M5 4DT<br />
Opening Hours<br />
Monday - Friday<br />
By phone<br />
8:30am - 4:30pm<br />
You can <strong>contact</strong> <strong>Salix</strong> <strong>Homes</strong> by phone 24 hours a day, 365 days<br />
a year <strong>us</strong>ing the following numbers:<br />
Opening Hours<br />
Monday, Tuesday, Thursday, Friday<br />
Wednesday<br />
Saturday<br />
9:00am - 5:00pm<br />
10:00am - 5:00pm<br />
9:00am - 12:30pm<br />
Freephone - 0800 218 2000<br />
Local rate (for mobile phones) - 0161 909 6559<br />
Textphone - 0161 779 8049<br />
(for c<strong>us</strong><strong>to</strong>mers with hearing impairments).<br />
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<strong>Salix</strong> <strong>Homes</strong> Free-Call Points<br />
Free-call Points are set up in Central Salford, Swin<strong>to</strong>n and Rainsough<br />
Brow <strong>where</strong> you can <strong>us</strong>e a dedicated telephone <strong>to</strong> connect <strong>to</strong> <strong>Salix</strong><br />
<strong>Homes</strong>.<br />
Free-call Points are located at:<br />
1. Brough<strong>to</strong>n Resource Centre<br />
Clowes Ho<strong>us</strong>e, 319 Bury New Road, Higher Brough<strong>to</strong>n, Salford M7 2YN<br />
2. Langworthy Corners<strong>to</strong>ne<br />
451 Liverpool Street, Salford M6 5QQ<br />
3. Lower Kersal Activities Centre<br />
Northaller<strong>to</strong>n Road, Lower Kersal, Salford, M7 3TP<br />
4. Ordsall Neighbourhood Building<br />
2 Robert Hall Street, Ordsall, M5 3LT<br />
5. Prestwich Mini-Market<br />
1 Kersal Road, Prestwich, M25 9SJ<br />
6. Swin<strong>to</strong>n Shopping Centre<br />
Swin<strong>to</strong>n M27 4BH<br />
Check out the map over the page <strong>to</strong> see <strong>where</strong> these are.<br />
Emergencies<br />
Our freephone service is available 24 hours a day, 365 days a year<br />
if you need <strong>to</strong> report any emergencies such as repairs, anti-social<br />
behaviour or domestic ab<strong>us</strong>e.<br />
Freephone - 0800 218 2000<br />
Local rate (for mobile phones) - 0161 909 6559<br />
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Online<br />
Our online services are a quick and easy way <strong>to</strong> make <strong>contact</strong> with <strong>us</strong>.<br />
Website<br />
Through the <strong>Salix</strong> <strong>Homes</strong> website www.salixhomes.org you can<br />
<strong>find</strong> out lots of <strong>us</strong>eful information and advice and access many of our<br />
services. You can pay your rent and check your rent statement, report<br />
anti-social behaviour or environmental issues and give your feedback.<br />
Social Networks<br />
You can also <strong>contact</strong> <strong>us</strong> through social media including Facebook and<br />
Twitter. Search ‘<strong>Salix</strong> <strong>Homes</strong>’ on either site and join the network!<br />
Smart phone app<br />
Smartphone <strong>us</strong>ers can <strong>contact</strong> <strong>us</strong> by downloading our smartphone app.<br />
The app allows you <strong>to</strong> report repairs, anti-social behaviour and much<br />
more at any time of day. Simply search ‘<strong>Salix</strong> <strong>Homes</strong>’ on the App S<strong>to</strong>re<br />
or Google Play <strong>to</strong> download the app.<br />
By email<br />
You can email <strong>us</strong> at: enquiries@salixhomes.org<br />
If you want <strong>to</strong> receive the latest <strong>Salix</strong> <strong>Homes</strong> news or updates by email<br />
instead of by post you can sign up <strong>to</strong> our e2u scheme.<br />
By Post<br />
You can write <strong>to</strong> <strong>us</strong> at:<br />
<strong>Salix</strong> <strong>Homes</strong> Head Office:<br />
Diamond Ho<strong>us</strong>e<br />
2 Peel Cross Road<br />
Salford<br />
M5 4DT<br />
Smartphone App<br />
<strong>Salix</strong> <strong>Homes</strong> smartphone<br />
app is an easy way <strong>to</strong>:<br />
Report repairs and<br />
anti-social behaviour.<br />
Keep up <strong>to</strong> date with<br />
news and events.<br />
Set rent reminders.<br />
To download<br />
your free app<br />
visit the App<br />
S<strong>to</strong>re or Google<br />
Play and search<br />
for <strong>Salix</strong> <strong>Homes</strong>.<br />
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