Employee Engagement and Strategic Leadership: - Schulich ...

Upcoming Sessions:
April 2 - 3, 2012
November 5 - 6, 2012
Employee
Engagement and
Strategic Leadership:
The Manager’s Course
OPEN ENROLLMENT • Management & Leadership
Advanced leadership, engagement and motivational techniques
that deliver to your bottom-line – a top-rated program.
Motivate and engage your people to
achieve extraordinary results in their
careers.
If you direct a growing workforce, it is imperative to
develop the leadership skills that exceptional managers
use to motivate and engage staff to achieve performance
levels that they might not have thought possible.
This program teaches managers, directors and vice
presidents how to use leadership techniques that engage
employees to contribute more, adapt quickly to everyday
change and stress, and maintain highly productive working
relationships.
The Best Part:
Enroll today
to earn your
certificate
3WAYS TO
REGISTER
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Review complete program content inside
The Leadership Assessment Survey allows you to evaluate
various current working relationships with staff and your
own bosses, and apply new productivity-building techniques
immediately into your workplace.

What You Will Learn
1. Master the principles of employee
engagement to build highly productive,
results-driven business teams
2. Use the Employee Engagement and
Leadership Assessment tool to evaluate
your day-to-day management practices
3. Introduce local leadership practices that
involve staff and achieve higher levels
of commitment
4. Understand the root causes of poor
performance, job stress and employee
mismanagement
5. Evaluate your own organization’s health
and resilience, plus new ways to lead
6. Use engagement strategies to effectively
manage projects and business teams
Employee Engagement and Strategic
Leadership: The Manager’s Course
Who Should Attend
• y Vice presidents, directors and divisional managers
• y Experienced managers with at least five years experience
• y Human resources trainers and organization development specialists
• y Senior managers from sales, IT, operations, manufacturing and finance
Apply
new employee
engagement
techniques in
your workplace
7. Assess your own level of engagement
and find news ways to engage others
8. Use the processes of appreciative
leadership to establish highly productive
and motivated teams
9. Practice appreciative leadership
behaviours, including moving from
C.O.N.T.R.O.L. talk to D.I.A.L.O.G.U.E.
talk when solving problems
10. Establish drivers to improve operating
performance in small and large
departments
What Participants Say:
“This course has helped me have more
confidence in how to deal with difficult
situations as well as tools to do them.”
J. Mendoza, IT Analyst
Toronto Employment & Social Services
“Well thought out course designed to create
a more useful and effective framework for
discussions as a leader.”
K. Krull, HR Director
St. Jude Medical
If you serve in a management position, the payback on this course will be immediate!

Next Session: April 2 - 3, 2012 • See back panel for three easy ways to register
Program Content
Your Pre-Work Package
Your learning process will begin as soon as
you register. You will complete a Leadership
and Employee Engagement Skills Inventory
in preparation for the classroom program.
This is an outstanding diagnostic tool to
help you translate your learning into your
own business environment.
Employee Engagement
• y The key drivers of employee
engagement
• y The critical role of management in
employee engagement
Appreciative Leadership Strategies to
Actively Engage Employees and Achieve
Outstanding Productivity
• y Critical variables connected to employee
engagement: leadership clarity, caring,
fairness
• y Managing in the ‘real world’
- What it takes to achieve productivity,
emotional wellness and resilience:
appreciative leadership
Appreciative Leadership Behaviours for
Building a Productive and Resilient Team
• y Appreciative intelligence in re-framing
problems as potential solutions
• y Appreciative inquiry as a problem-solving
technique and way of communicating
• y Building your team’s self-reliance and
emotional resilience to tackle stressful
work assignments
Appreciative Communication and
Motivation Techniques for High
Performance Workplaces
• y Motivation acceptances: how leadership
talk affects day-to-day employee
behaviour
• y Communication strategies that engage
staff and impact performance
• y Communicating to senior management
and staff
Three Types of Leadership Talk,
Three Different Impacts
• y C.O.N.N.E.C.T. talk: build bridges
• y C.O.N.T.R.O.L. talk: provoke resistance
or apathy
• y D.I.A.L.O.G.U.E. talk: generate
collaboration, cooperation, creativity
Strategic Engagement Practices and
Self-Management: Building Supportive
Work Relationships
• y Integrating appreciative dialogue into
the five areas of everyday management
most related to sustaining employee
engagement. Learn to lead appreciatively
– clear, caring and fair – when:
- Increasing employee accountability
and ownership
- Requesting changes in behaviours
- Managing performance
- Negotiating fair outcomes in conflict
situations
Learning to Appreciate Your Situation
and Yourself
In-Company Training
This and all SEEC programs can be delivered
on-site or customized for your group’s needs.
For more information call 416-360-8850 or
visit www.seec.schulich.yorku.ca.
Pre-Work
Learning
Results
Using the Leadership and Employee Engagement
Diagnostic Tool, you will complete an online
assessment tool before you arrive at the seminar
and instantly and privately receive your results.
Discussion of this tool and the grouped outcomes of
the participants will deepen everyone’s understanding
of the connections between organizational practices,
patterns of leader behaviour and employee
engagement and wellness.
Instructor Profile
Mark Norman
Mark is a professional leadership consultant and trainer with extensive experience
facilitating teams and relating to the psychology of human dynamics in the workplace.
He has led major organizational change initiatives for diverse clients including GM,
Sears, General Mills, CN, Domtar, North York Hospital and Concordia University. Mark has
facilitated with thousands of people from assembly lines to boardrooms. He currently
devotes his efforts to helping leaders and teams rise above the issues that impede
creativity, productivity and growth.
What Participants Say:
“This program gave me tools I’ll use from
day one back at work to gain better insight
into my team.”
H. Carter, Studio Manager
TMX Equicom
“Worth every penny. You will without question
return the investment to your organization.”
P. Jackson, Operations Manager
The Drake Hotel

Enjoy our 100% Satisfaction Guarantee!
Employee Engagement and Strategic
Leadership: The Manager’s Course
Upcoming Sessions:
April 2 - 3, 2012
Executive Learning Centre
November 5 - 6, 2012
Nadal Management Centre
Ways to Register
Online
www.seec.schulich.yorku.ca
Fax
Download a registration form
at www.seec.schulich.yorku.ca
and fax to 416-736-5689
Mail
Download a registration form
at www.seec.schulich.yorku.ca
and mail to the address under
Payment Options at right
Course Tuition & Registration Details
Program Tuition: $2095.00 + applicable taxes. This includes instruction, all
seminar materials, lunches, refreshments, but not hotel accommodations.
Special Team Savings: Save $150 each when two or more team members
from the same organization register for this program at the same time.
Please Note: Fees, dates, speakers and applicable taxes are subject to
change. York’s liability is limited to reimbursement of paid tuition fees.
One free transfer is permitted, provided written notice is received at least
14 days in advance of the seminar start date. Late transfer requests, less
than 14 days in advance of the start date, will incur a $100 fee. Additional
transfers are $200 each. Cancellations received in writing at least 14
days in advance of the seminar start date will receive a full refund.
Written cancellations received less than 14 days prior to the seminar will
be subject to a $500 administration fee. Participants must attend all
program days and fulfill all program requirements in order to receive a
certificate. HST# R119306736.
Experience
The Schulich
Executive
Learning
Difference...
World class faculty
and instructors
Program Location(s)
Payment Options
This is to certify that
HAS SUCCESSFULLY COMPLETED
EXECUTIVE EDUCATION CENTRE
SCHULICH SCHOOL OF BUSINESS
DR. DEZsÖ J. HORVÁTH
Dean,
Tanna H. Schulich Chair in
Strategic Management
Signed at Toronto, Ontario, Canada
ALAN C. MIDDLETON
Executive Director,
Executive Education Centre
Your course will take place at
the following SEEC facilities from
9:00 am to 4:30 pm each day:
April 2 - 3, 2012 session
Schulich Executive Learning Centre,
York University, 4700 Keele Street,
Toronto, Ontario M3J 1P3
Tel: 416-736-5079
SEEC accepts Visa, MasterCard,
American Express and cheques.
If paying by mail, registration
forms can be sent to:
Schulich Executive Education
Centre, The Executive Learning
Centre, Schulich School of Business,
York University, 4700 Keele Street,
Toronto, ON M3J 1P3
Includes a handsomely framed
Certificate of Course Completion.
This and all SEEC open enrollment
programs allow you to:
• y Rapidly update your education to
an executive level in areas key to
your success
• y Link theory to practice with a
hands-on, action-based learning
curriculum
• y Enjoy immediate ROI through
application of your learning right
away
• y Share experiences and knowledge
with other professionals in limitedsize
classes
• y Leverage the expertise and insight
of industry savvy, real-world
instructors
November 5 - 6, 2012 session
The Miles S. Nadal Management
Centre, 222 Bay St., 5th Floor,
Ernst & Young Tower,
Toronto, Ontario M5K 1K2
Tel: 416-360-8850
Optional Accommodations
For sessions at the Schulich
Executive Learning Centre, join
us at The Schulich Executive
Residence. Call 416-650-8300 for
information and reservations, or
book at www.elc.schulich.yorku.ca.
For sessions at The Miles S. Nadal
Management Centre, please call
The Fairmont Royal York Hotel
at 416-860-5001 and ask for the
SEEC/York University corporate
rate. Book at www.fairmont.com.
Please make cheques payable to:
York University – Schulich
Executive Education Centre
Contact Us
Call us at 416-736-5079 (1-800-
667-9380 toll free), or email
execedinfo@schulich.yorku.ca.
State-of-the-art
learning facilities
Comprehensive
take-home materials
• y Network among graduating
colleagues to develop lasting
business friendships
YK9466