Business Process Improvement, Modelling and Management
Business Process Improvement, Modelling and Management
Business Process Improvement, Modelling and Management
You also want an ePaper? Increase the reach of your titles
YUMPU automatically turns print PDFs into web optimized ePapers that Google loves.
Upcoming Sessions:<br />
November 14 - 16, 2012<br />
May 13 - 15, 2013<br />
<strong>Business</strong> <strong>Process</strong><br />
<strong>Improvement</strong>, <strong>Modelling</strong><br />
<strong>and</strong> <strong>Management</strong><br />
Drive successful business process initiatives with tried <strong>and</strong> true<br />
process analysis <strong>and</strong> improvement techniques. Ensure your<br />
processes effectively contribute to organizational goals.<br />
OPEN ENROLLMENT • <strong>Business</strong> Operations<br />
A h<strong>and</strong>s on workshop that enables<br />
business analysts to master process<br />
analysis <strong>and</strong> modelling techniques.<br />
This course is designed for business analysts <strong>and</strong><br />
other professionals working with processes who<br />
would benefit from overcoming the temptation to<br />
resolve all business problems with technology.<br />
Obtain the skills to identify process improvement<br />
projects <strong>and</strong> improve business performance – either<br />
within an IT context or as part of a wider organizational<br />
initiative.<br />
Enroll today<br />
to earn your<br />
certificate<br />
3WAYS TO<br />
REGISTER<br />
SEE OVER<br />
The Best Part:<br />
Master six key enablers to process improvement<br />
<strong>and</strong> use the latest process modelling techniques.<br />
Receive 21 CDUs towards your<br />
IIBA initial certification or<br />
recertification requirements.
What You Will Learn<br />
1. Discover creative ideas for improving<br />
processes through the six enablers<br />
2. Use state of the art modelling<br />
techniques, such as BPMN<br />
3. Link process improvement to your<br />
organizational goals<br />
4. Elicit, structure, model <strong>and</strong> document<br />
key process data <strong>and</strong> metrics<br />
5. Learn to effectively manage processes<br />
within your organization in a continuous<br />
improvement context<br />
6. <strong>Process</strong> improvement approaches <strong>and</strong><br />
philosophies<br />
7. Tried-<strong>and</strong>-tested process analysis <strong>and</strong><br />
improvement techniques<br />
<strong>Business</strong> <strong>Process</strong> <strong>Improvement</strong>,<br />
<strong>Modelling</strong> <strong>and</strong> <strong>Management</strong><br />
About This Seminar<br />
Millions of dollars are spent every year on software implementation<br />
projects which focus on software solutions rather than on the underlying<br />
business problem. In order to improve effectiveness, many organizations<br />
are now evolving the roles of their business analysts from IT technology to<br />
business technology, <strong>and</strong> moving to business process modelling practices<br />
that integrate into their organizations.<br />
<strong>Business</strong> <strong>Process</strong> <strong>Improvement</strong>, <strong>Modelling</strong> <strong>and</strong> <strong>Management</strong> will train you<br />
to fully underst<strong>and</strong>, analyze, measure, describe <strong>and</strong> document business<br />
processes, both in their current <strong>and</strong> future states.<br />
Who Should Attend<br />
This 3-day course is recommended for people: with a minimum of three<br />
years of business experience, including at least two years of specific<br />
business analysis experience, such as:<br />
8. What is a ‘business process’ <strong>and</strong> what<br />
it isn’t<br />
9. <strong>Process</strong> modelling in a business<br />
analysis context<br />
10. <strong>Process</strong> modelling in the overall<br />
Solution Development Life Cycle (SDLC)<br />
• y <strong>Process</strong> managers, modellers<br />
<strong>and</strong> designers<br />
• y <strong>Business</strong> process <strong>and</strong> system<br />
analysts<br />
• y <strong>Business</strong> analysts <strong>and</strong> senior<br />
analysts<br />
• y Enterprise analysts <strong>and</strong><br />
architects<br />
• y Functional, process <strong>and</strong><br />
requirements analysts<br />
• y <strong>Business</strong> modellers<br />
11. <strong>Process</strong> modelling techniques,<br />
focusing on <strong>Business</strong> <strong>Process</strong> <strong>Modelling</strong><br />
Notation (BPMN)<br />
12. Presenting <strong>and</strong> communicating<br />
process models<br />
... as well as others who may have job design responsibilities, business<br />
process ownership, are engaged in functional <strong>and</strong>/or business process<br />
improvements, or who are looking to exp<strong>and</strong> their underst<strong>and</strong>ing of<br />
business processes.<br />
13. Typical problems <strong>and</strong> issues in<br />
business process modelling<br />
14. Verification <strong>and</strong> validation of process<br />
models<br />
15. Advanced modelling techniques<br />
In-Company Training<br />
This <strong>and</strong> all SEEC programs can be delivered<br />
on-site or customized for your group’s needs.<br />
Please e-mail your Custom program enquiry<br />
to CustomSEECPrograms@schulich.yorku.ca.<br />
For more information call 416-360-8850<br />
or visit www.seec.schulich.yorku.ca.<br />
Ensure your processes effectively contribute to organizational goals.
Next Session: November 14 - 16, 2012 • See back panel for three easy ways to register<br />
Program Content<br />
Introduction to <strong>Process</strong> <strong>Modelling</strong><br />
<strong>and</strong> <strong>Management</strong><br />
• y What is process management?<br />
• y What is process improvement?<br />
• y What is process modelling?<br />
• y Underst<strong>and</strong>ing process modelling <strong>and</strong><br />
management in a business analysis context<br />
• y Roles <strong>and</strong> responsibilities<br />
Conducting a <strong>Business</strong> <strong>Process</strong> Review<br />
• y Definition of a business process<br />
• y <strong>Process</strong> identification <strong>and</strong> inventory<br />
• y <strong>Process</strong> description, context <strong>and</strong><br />
boundaries<br />
• y <strong>Business</strong> process assessment<br />
<strong>Process</strong> Problem Analysis:<br />
<strong>Improvement</strong> Opportunities<br />
• y Problem identification <strong>and</strong> root-cause<br />
analysis<br />
• y <strong>Process</strong> metrics<br />
• y Determining improvement targets<br />
The Six Enablers of <strong>Process</strong> <strong>Improvement</strong><br />
• y <strong>Process</strong> improvements beyond<br />
technology<br />
• y The six enablers to reaching your<br />
improvement goals<br />
• y <strong>Modelling</strong> the ‘TO-BE’ state<br />
<strong>Process</strong> <strong>Modelling</strong> with BPMN:<br />
Using Leading-Edge Techniques<br />
• y Types of process models<br />
• y Presentation of current st<strong>and</strong>ards<br />
• y The case for BPMN (<strong>Business</strong> <strong>Process</strong><br />
<strong>Modelling</strong> Notation)<br />
• y Basic BPMN modelling<br />
• y Advanced BPMN symbology<br />
Advanced Techniques:<br />
Dealing with Complex Workflow<br />
• y Complexity – the reality of business<br />
operations today<br />
• y Avoiding spaghetti logic<br />
• y Common pitfalls <strong>and</strong> traps<br />
• y Dealing with levels of detail<br />
• y <strong>Modelling</strong> with style<br />
• y Challenges of presenting models<br />
Advanced <strong>Process</strong> <strong>Improvement</strong><br />
Goals <strong>and</strong> Techniques<br />
• y Advanced process analysis examples<br />
at work<br />
• y Dealing with business rules<br />
• y Improving the process from the outside<br />
• y <strong>Process</strong> design<br />
• y Relationships with the SDLC<br />
(Solution Development Life Cycle)<br />
Other <strong>Process</strong> <strong>Modelling</strong><br />
<strong>and</strong> <strong>Management</strong> Tools<br />
• y The case for CASE tools<br />
• y <strong>Modelling</strong> <strong>and</strong> management tools<br />
• y Key features <strong>and</strong> functions of process<br />
modelling tools<br />
• y Key features <strong>and</strong> functions of process<br />
management tools<br />
<strong>Business</strong> Goals <strong>and</strong> <strong>Process</strong> <strong>Management</strong><br />
• y Positioning process management<br />
within the business context<br />
• y Achieving continuous improvement<br />
through your business processes<br />
• y Setting goals for back at the office<br />
A Complete<br />
Approach<br />
Featuring <strong>Business</strong> <strong>Process</strong> <strong>Modelling</strong> Notation (BPMN)<br />
simulation exercises. BPMN goes beyond objects <strong>and</strong><br />
systems-oriented modelling by encompassing business<br />
users <strong>and</strong> process implementers. It is ideal in any IT or<br />
organization-wide initiative.<br />
In addition to instructor training <strong>and</strong> rich course material,<br />
the course features a powerful, integrated case study<br />
with h<strong>and</strong>s-on practice exercises. The exercises provide<br />
participants with realistic, challenging experience on<br />
improving processes, from beginning to end.<br />
Instructor Profile<br />
Clément Côté, CBAP, PMP<br />
Clément has more than 20 years experience in project management <strong>and</strong> complex<br />
business analysis, <strong>and</strong> is currently president of 2C Solutions, a consulting firm<br />
specializing in business analysis <strong>and</strong> project management. Clément’s expertise includes<br />
project planning, process modelling, requirements management, cost control <strong>and</strong> work<br />
flow. He has an engineering background which complements his IT experience, <strong>and</strong> has<br />
won awards for teaching in business analysis.<br />
What Participants Say:<br />
“I have taken other business analysis related<br />
courses at other schools. Clement’s ability to<br />
relate complex ideas from start to finish in a<br />
lasting way st<strong>and</strong>s out from any other<br />
instructor I have had.”<br />
Tom Cowan, Regional <strong>Business</strong> Analyst,<br />
Legal Aid Ontario
Enjoy our 100% Satisfaction Guarantee!<br />
<strong>Business</strong> <strong>Process</strong> <strong>Improvement</strong>,<br />
<strong>Modelling</strong> <strong>and</strong> <strong>Management</strong><br />
Upcoming Sessions:<br />
November 14 - 16, 2012<br />
Executive Learning Centre<br />
May 13 - 15, 2013<br />
Nadal <strong>Management</strong> Centre<br />
Ways to Register<br />
Online<br />
www.seec.schulich.yorku.ca<br />
Fax<br />
Download a registration form<br />
at www.seec.schulich.yorku.ca<br />
<strong>and</strong> fax to 416-736-5689<br />
Mail<br />
Download a registration form<br />
at www.seec.schulich.yorku.ca<br />
<strong>and</strong> mail to the address under<br />
Payment Options at right<br />
Course Tuition & Registration Details<br />
Program Tuition: $2,395 + applicable taxes. This includes instruction, all<br />
seminar materials, lunches, refreshments, but not hotel accommodations.<br />
Special Team Savings: Save $150 each when two or more team members<br />
from the same organization register for this program at the same time.<br />
Please Note: Fees, dates, speakers <strong>and</strong> applicable taxes are subject to<br />
change. York’s liability is limited to reimbursement of paid tuition fees.<br />
One free transfer is permitted, provided written notice is received at least<br />
14 days in advance of the seminar start date. Late transfer requests, less<br />
than 14 days in advance of the start date, will incur a $100 fee. Additional<br />
transfers are $200 each. Cancellations received in writing at least 14<br />
days in advance of the seminar start date will receive a full refund.<br />
Written cancellations received less than 14 days prior to the seminar will<br />
be subject to a $500 administration fee. Participants must attend all<br />
program days <strong>and</strong> fulfill all program requirements in order to receive a<br />
certificate. HST# R119306736.<br />
Experience<br />
The Schulich<br />
Executive<br />
Learning<br />
Difference...<br />
World class faculty<br />
<strong>and</strong> instructors<br />
Program Location(s)<br />
Payment Options<br />
This is to certify that<br />
HAS SUCCESSFULLY COMPLETED<br />
EXECUTIVE EDUCATION CENTRE<br />
SCHULICH SCHOOL OF BUSINESS<br />
DR. DEZsÖ J. HORVÁTH<br />
Dean,<br />
Tanna H. Schulich Chair in<br />
Strategic <strong>Management</strong><br />
Signed at Toronto, Ontario, Canada<br />
ALAN C. MIDDLETON<br />
Executive Director,<br />
Executive Education Centre<br />
Includes a h<strong>and</strong>somely framed<br />
Certificate of Course Completion.<br />
This <strong>and</strong> all SEEC open enrollment<br />
programs allow you to:<br />
• y Rapidly update your education to<br />
an executive level in areas key to<br />
your success<br />
• y Link theory to practice with a<br />
h<strong>and</strong>s-on, action-based learning<br />
curriculum<br />
• y Enjoy immediate ROI through<br />
application of your learning right<br />
away<br />
• y Share experiences <strong>and</strong> knowledge<br />
with other professionals in limitedsize<br />
classes<br />
• y Leverage the expertise <strong>and</strong> insight<br />
of industry savvy, real-world<br />
instructors<br />
Your course will take place at<br />
the following SEEC facilities from<br />
9:00 am to 4:30 pm each day:<br />
November 14 - 16, 2012 session<br />
Schulich Executive Learning Centre,<br />
York University, 4700 Keele Street,<br />
Toronto, Ontario M3J 1P3<br />
Tel: 416-736-5079<br />
May 13 - 15, 2013 session<br />
The Miles S. Nadal <strong>Management</strong><br />
Centre, 222 Bay St., 5th Floor,<br />
Ernst & Young Tower,<br />
Toronto, Ontario M5K 1K2<br />
Tel: 416-360-8850<br />
Optional Accommodations<br />
For sessions at the Schulich<br />
Executive Learning Centre, join<br />
us at The Schulich Executive<br />
Residence. Call 416-650-8300 for<br />
information <strong>and</strong> reservations, or<br />
book at www.elc.schulich.yorku.ca.<br />
For sessions at The Miles S. Nadal<br />
<strong>Management</strong> Centre, please call<br />
The Fairmont Royal York Hotel<br />
at 416-368-2511 <strong>and</strong> ask for the<br />
SEEC/York University corporate<br />
rate. Book at www.fairmont.com.<br />
SEEC accepts Visa, MasterCard,<br />
American Express <strong>and</strong> cheques.<br />
If paying by mail, registration<br />
forms can be sent to:<br />
Schulich Executive Education<br />
Centre, The Executive Learning<br />
Centre, Schulich School of <strong>Business</strong>,<br />
York University, 4700 Keele Street,<br />
Toronto, ON M3J 1P3<br />
Please make cheques payable to:<br />
York University – Schulich<br />
Executive Education Centre<br />
Contact Us<br />
Call us at 416-736-5079 (1-800-<br />
667-9380 toll free), or email<br />
execedinfo@schulich.yorku.ca.<br />
State-of-the-art<br />
learning facilities<br />
Comprehensive<br />
take-home materials<br />
IIBA®, the IIBA® logo, BABOK® <strong>and</strong><br />
<strong>Business</strong> Analysis Body of Knowledge® are<br />
registered trademarks owned by International<br />
Institute of <strong>Business</strong> Analysis. CBAP® is<br />
a registered certification mark owned by<br />
International Institute of <strong>Business</strong> Analysis.<br />
Certified <strong>Business</strong> Analysis Professional, EEP<br />
<strong>and</strong> the EEP logo are trademarks owned by<br />
International Institute of <strong>Business</strong> Analysis.<br />
• y Network among graduating<br />
colleagues to develop lasting<br />
business friendships<br />
YK9709
Change language