The Large System Problem - Software Engineering Institute ...

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Knowledge Work Traditional management methods do not work for software because it is knowledge work. Drucker’s definition of knowledge work. • It involves concepts, ideas, designs. • It is done in the workers’ heads or on computers. • The workers often know more about the work than their managers. Knowledge work cannot be tracked and managed by just watching it. © 2008 by Carnegie Mellon University Introduction 10
T r a d i t i o n a l l y M a n a g i n g S o f t w a r e With Taylor’s methods, the manager’s job is to • define the job • plan the work • tell the workers how to do their jobs • monitor their performance • correct them when they do something wrong With these methods, the workers and managers have different objectives. • The managers want the maximum amount of work for the least cost. • The workers want maximum pay for the least amount of work. © 2008 by Carnegie Mellon University Introduction 11
Page 1 and 2: Sponsored by the U.S. Department of
Page 3 and 4: The FAA System The FAA Advanced Aut
Page 5 and 6: This Is a Major Problem A GAO study
Page 7 and 8: T h e P r o b l e m Development wor
Page 9: Taylor’s Management Principles Ta
Page 13 and 14: The Large Project Problem Large pro
Page 15 and 16: Anticipating Problems To anticipate
Page 17 and 18: Managing Program Dependencies To ma
Page 19 and 20: Large System Management The first s
Page 21 and 22: Responsible Project Behavior When f
Page 23 and 24: Conclusion Today, large system prog

The Large System Problem - Software Engineering Institute ...

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