Serco Gropu plc Annual Review and Summary Financial Statement ...

Klaus Tiemann was managing director of Elekluft and now heads
Serco GmbH & Co. KG. He believes the Serco culture is ‘well suited to
the service business in Germany – especially the way Serco people don’t
just talk about their values but really live them.’ The outsourcing market
is now taking off in Germany, he says, and ‘our access to relevant experience
in Serco will help us to go for bigger opportunities’.
BO N N 50.43 ˚ NORT H, 7.6˚ EAST
ACQUI RED BUSI NESS : Elekluft Elektronik und Luftfahrtgeräte GmbH (Germany)
A C T I V I T I E S: Services to German government and commercial sectors
NOW TRA DING AS: Serco GmbH & Co. KG
We acquired Elekluft from DaimlerChrysler Aerospace (DASA) in October 1999 and have reorganised
it as Serco GmbH & Co. KG, with three divisions. Government Services will concentrate on opportunities
arising from the German government’s desire for better value for money in central and local administration
as well as the German Ministry of Defence (MOD). Current customers include the MOD and NAT O.
Facilities Management will build on its service centre offerings in Southern Germany, where we provide
a full range of technical and administrative services to customers from our sites. In addition, we will
develop the services provided to major customers on their own sites. Our major customer is DASA.
Service Support provides an extensive range of documentation, training and engineering services to
manufacturing industry and will extend this portfolio to offer full ‘cradle to grave’ support. Customers
include Ford and DaimlerChrysler. We see a bright future in Germany as we bring our expertise to
a market which is in the early stages of contracting-out complex technical tasks.
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