Eligibility Criteria â Guidance for Staff - South Ayrshire Council
Eligibility Criteria â Guidance for Staff - South Ayrshire Council
Eligibility Criteria â Guidance for Staff - South Ayrshire Council
You also want an ePaper? Increase the reach of your titles
YUMPU automatically turns print PDFs into web optimized ePapers that Google loves.
2.0 ASSESSMENT AND ALLOCATION<br />
2.1 Duty referrals<br />
When a child is referred to Social Work Children’s Services, the referral will be passed to the<br />
duty worker who is responsible <strong>for</strong> the initial gathering of in<strong>for</strong>mation <strong>for</strong>m universal services,<br />
any specialist service linked to the child, and previous referrals to Social Work Services.<br />
The duty worker will then record all the relevant in<strong>for</strong>mation on SWIS and provide an initial<br />
assessment of the key issues/concerns and make a recommendation on what action they<br />
assess is required. Child protection referrals are given the highest priority and when a child<br />
protection referral is received the duty worker must discuss it immediately with the duty<br />
manager. If the duty manager is unavailable the duty worker must locate another manager to<br />
discuss the referral with.<br />
2.2 Duty manager responsibility<br />
The duty manager will prioritise referrals in accordance with the eligibility criteria<br />
Any cases not allocated must be kept under review on a weekly basis by the Team Leader <strong>for</strong><br />
the relevant locality.<br />
Any further referrals must be considered and reprioritised as required. Business meetings<br />
between managers should consider any cases that are unallocated and decide what action is<br />
required if delivery of service is not possible within the locality and or family centre intervention<br />
is required.<br />
2.3 Response Timescales<br />
Our aims:-<br />
Within 24 hours of the<br />
time of referral<br />
Within a period of 10<br />
working days<br />
Within a further 10<br />
working days<br />
Within a period of 12<br />
weeks from the date of<br />
allocation.<br />
A decision will be made about the level of need, if any. It<br />
may be determined <strong>for</strong> example that no further action is<br />
necessary<br />
In cases at the medium or high priority need level, an<br />
initial assessment and accompanying work plan will be<br />
undertaken and completed with a view to allocating or<br />
transferring to the appropriate service thereafter. Referral<br />
response letter will be triggered to the referring agency or<br />
individual regarding the referral outcome.<br />
Where it becomes apparent to the duty manager that<br />
longer-term social work involvement is necessary, he/she<br />
is to discuss transfer or arrange to allocate directly to a<br />
named worker<br />
A comprehensive social work assessment in relation to<br />
medium and high priority need cases will be completed.<br />
Proposed introduction of CAP as part of GIRFEC<br />
Practice Model implementation.