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Eligibility Criteria – Guidance for Staff - South Ayrshire Council

Eligibility Criteria – Guidance for Staff - South Ayrshire Council

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2.0 ASSESSMENT AND ALLOCATION<br />

2.1 Duty referrals<br />

When a child is referred to Social Work Children’s Services, the referral will be passed to the<br />

duty worker who is responsible <strong>for</strong> the initial gathering of in<strong>for</strong>mation <strong>for</strong>m universal services,<br />

any specialist service linked to the child, and previous referrals to Social Work Services.<br />

The duty worker will then record all the relevant in<strong>for</strong>mation on SWIS and provide an initial<br />

assessment of the key issues/concerns and make a recommendation on what action they<br />

assess is required. Child protection referrals are given the highest priority and when a child<br />

protection referral is received the duty worker must discuss it immediately with the duty<br />

manager. If the duty manager is unavailable the duty worker must locate another manager to<br />

discuss the referral with.<br />

2.2 Duty manager responsibility<br />

The duty manager will prioritise referrals in accordance with the eligibility criteria<br />

Any cases not allocated must be kept under review on a weekly basis by the Team Leader <strong>for</strong><br />

the relevant locality.<br />

Any further referrals must be considered and reprioritised as required. Business meetings<br />

between managers should consider any cases that are unallocated and decide what action is<br />

required if delivery of service is not possible within the locality and or family centre intervention<br />

is required.<br />

2.3 Response Timescales<br />

Our aims:-<br />

Within 24 hours of the<br />

time of referral<br />

Within a period of 10<br />

working days<br />

Within a further 10<br />

working days<br />

Within a period of 12<br />

weeks from the date of<br />

allocation.<br />

A decision will be made about the level of need, if any. It<br />

may be determined <strong>for</strong> example that no further action is<br />

necessary<br />

In cases at the medium or high priority need level, an<br />

initial assessment and accompanying work plan will be<br />

undertaken and completed with a view to allocating or<br />

transferring to the appropriate service thereafter. Referral<br />

response letter will be triggered to the referring agency or<br />

individual regarding the referral outcome.<br />

Where it becomes apparent to the duty manager that<br />

longer-term social work involvement is necessary, he/she<br />

is to discuss transfer or arrange to allocate directly to a<br />

named worker<br />

A comprehensive social work assessment in relation to<br />

medium and high priority need cases will be completed.<br />

Proposed introduction of CAP as part of GIRFEC<br />

Practice Model implementation.

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