Customer Service at levels 1, 2, 3 and 4 - Scottish Qualifications ...
Customer Service at levels 1, 2, 3 and 4 - Scottish Qualifications ...
Customer Service at levels 1, 2, 3 and 4 - Scottish Qualifications ...
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5 Further inform<strong>at</strong>ion<br />
Wh<strong>at</strong> else should I read?<br />
The public<strong>at</strong>ions listed here provide additional inform<strong>at</strong>ion on how to implement<br />
SVQs. Details of these <strong>and</strong> other SQA public<strong>at</strong>ions are available on our website <strong>at</strong><br />
www.sqa.org.uk on the ‘Public<strong>at</strong>ions, Sales <strong>and</strong> Downloads’ section. They can be<br />
ordered from SQA’s Business Development <strong>and</strong> <strong>Customer</strong> Support Team —<br />
telephone 0303 333 0330. Please note th<strong>at</strong> there may be a charge for some of these<br />
public<strong>at</strong>ions.<br />
Assessor/Verifier Units: assessment guidance<br />
External Verific<strong>at</strong>ion: A Guide for Centres<br />
Guide to Assessment<br />
Introduction to Assessment Arrangements for Schools <strong>and</strong> Colleges<br />
SQA’s Quality Framework: a guide for centres<br />
Oper<strong>at</strong>ional Help Centre<br />
The Oper<strong>at</strong>ional Guide for Centres has been replaced by the online Oper<strong>at</strong>ional Help<br />
Centre on www.sqa.org.uk<br />
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