Customer Service at levels 1, 2, 3 and 4 - Scottish Qualifications ...

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Observation record Unit/Element(s) Candidate Evidence index number Date of observation Skills/activities observed PC covered Knowledge and understanding apparent from this observation Other Units/Elements to which this evidence may contribute Assessor comments and feedback to candidate I can confirm the candidate’s performance was satisfactory. Assessor’s signature Candidate’s signature Date Date 59
Witness testimony SVQ title and level Candidate name Evidence index no Where applicable, evidence number to which this testimony relates Element(s) Range Date of evidence Witness name Designation/relationship to candidate Details of testimony I can confirm the candidate’s performance was satisfactory. Witness’s signature Date Witness (please select the appropriate box): Holds A1/A2 or D32/D33 qualifications Is familiar with the SVQ standards to which the candidate is working 60
Page 1 and 2:
Assessor’s guidelines for the: SV
Page 3 and 4:
Contents About this guide .........
Page 5 and 6:
Introduction This introduction prov
Page 7 and 8:
How are standards defined in SVQs?
Page 9 and 10:
f1l who’s who and who does what t
Page 11 and 12: 1 The SVQs in Customer Service The
Page 13 and 14: SQA Ref SCQF level SCQF credit poin
Page 15 and 16: Plus one from the following optiona
Page 17 and 18: SVQ 3 in Customer Service at SCQF l
Page 19 and 20: SVQ 4 in Customer Service at SCQF l
Page 21 and 22: Why would people be interested in t
Page 23 and 24: The two mandatory Units would provi
Page 25 and 26: Planning In planning for assessment
Page 27 and 28: Selecting methods of assessment The
Page 29 and 30: Product evidence As candidates work
Page 31 and 32: Witness testimony For practical rea
Page 33 and 34: 3 Generating evidence The methods o
Page 35 and 36: Observation record Unit/Element(s)
Page 37 and 38: Questions and candidate responses T
Page 39 and 40: Candidate’s personal statement If
Page 41 and 42: Witness testimony Remember when you
Page 43 and 44: Filling the gaps There may come a t
Page 45 and 46: Insufficient evidence You have to j
Page 47 and 48: Completing the Unit progress record
Page 49 and 50: Using the index of evidence The pur
Page 51 and 52: Completing the Customer Service Sta
Page 53 and 54: Unit: D8 Work with others to improv
Page 55 and 56: Appendix 1: Blank recording forms 5
Page 57 and 58: Index of evidence SVQ title and lev
Page 59 and 60: Unit Element Notes/Comments The can
Page 61: Personal statement Date Evidence in
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Customer Service at levels 1, 2, 3 and 4 - Scottish Qualifications ...

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