Customer Service at levels 1, 2, 3 and 4 - Scottish Qualifications ...

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Assessment plan Units Elements Activities PC Method of assessment/Sources of evidence Date of assessment Evidence already available Links to other Units (PC and range) Questioning for knowledge and understanding not apparent from performance to be identified from 2nd review Assessor’s signature Candidate’s signature Date of agreement 1st review due 2nd review due Date of completion 57
Personal statement Date Evidence index number Details of statement Links to other evidence (enter numbers) Units, Elements, PC, and Range covered Candidate’s signature Date 58
Page 1 and 2:
Assessor’s guidelines for the: SV
Page 3 and 4:
Contents About this guide .........
Page 5 and 6:
Introduction This introduction prov
Page 7 and 8:
How are standards defined in SVQs?
Page 9 and 10: f1l who’s who and who does what t
Page 11 and 12: 1 The SVQs in Customer Service The
Page 13 and 14: SQA Ref SCQF level SCQF credit poin
Page 15 and 16: Plus one from the following optiona
Page 17 and 18: SVQ 3 in Customer Service at SCQF l
Page 19 and 20: SVQ 4 in Customer Service at SCQF l
Page 21 and 22: Why would people be interested in t
Page 23 and 24: The two mandatory Units would provi
Page 25 and 26: Planning In planning for assessment
Page 27 and 28: Selecting methods of assessment The
Page 29 and 30: Product evidence As candidates work
Page 31 and 32: Witness testimony For practical rea
Page 33 and 34: 3 Generating evidence The methods o
Page 35 and 36: Observation record Unit/Element(s)
Page 37 and 38: Questions and candidate responses T
Page 39 and 40: Candidate’s personal statement If
Page 41 and 42: Witness testimony Remember when you
Page 43 and 44: Filling the gaps There may come a t
Page 45 and 46: Insufficient evidence You have to j
Page 47 and 48: Completing the Unit progress record
Page 49 and 50: Using the index of evidence The pur
Page 51 and 52: Completing the Customer Service Sta
Page 53 and 54: Unit: D8 Work with others to improv
Page 55 and 56: Appendix 1: Blank recording forms 5
Page 57 and 58: Index of evidence SVQ title and lev
Page 59: Unit Element Notes/Comments The can
Page 63 and 64: Witness testimony SVQ title and lev
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Customer Service at levels 1, 2, 3 and 4 - Scottish Qualifications ...

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