SR I_Brochure_I c.cdr - ONGC

Oil Spill Categories
Tier I: Pertains to facilities to combat oil spills of a minimum of 100 to 700 tons.
Tier II: Pertains to combined total facilities to combat oil spills up to 10,000 tons.
Tier III: Pertains to capability of responding to oil spills of more than 10,000 tons.
Product Responsibility
ONGC's product line consists of three broad product categories: Crude oil, Natural Gas and value added products (LPG,
Naptha, SKO, HSD, LSHS and C2-C3). All the above products are produced in bulk and sold in unpacked condition to
downstream entities, who further distribute the same to retail consumers.
The above products of ONGC are presently placed in "storage, distribution and supply" stage of lifecycle and comply with
the applicable quality standards, laws and regulations. However, due to the limited scope of ONGC operations in the
products lifecycle, no formal system of assessment for improvement of health and safety across the entire products
lifecycle is required and hence is not currently in existence.
The total no of incidents of non compliance with regulations and voluntary codes concerning health safety impacts of
products, by type of outcomes, is nil for the reporting period.
Liquid Products: Liquid products meet relevant BIS specifications. Quality certificates with parameters are issued while
dispatching, conforming to BIS specs. Specifications of Naphtha & C2-C3 are not covered under any BIS specs and
therefore, are maintained as per contractual understanding for individual products with buyer. Crude oil is also not
covered under any BIS specs. However, water & BS&W content in crude are kept less than 0.2% as per understanding
with customers.
Natural Gas: In the case of natural gas, regular meetings are held with main customer, GAIL (98% of gas sales) at
Corporate, Zonal and site levels. Further, gas supplies are maintained on a round-the-clock basis and any customer
concerns on product are addressed on an immediate basis.
In view of constant interaction and feedbacks through meetings, as above, no need has been felt presently to undertake
separate surveys to measure customer satisfaction.
Being a bulk supplier of products, customer identification is done as per directives of the Government in accordance with
laid down in-house procedures / formalities / approvals.
In view of the above, and keeping in view the standard nature of its products, there is no requirement for undertaking
marketing communications, including advertising, promotion and sponsorship. Hence, no policy/ program/ procedure
presently exist within ONGC in this regard and hence non-compliance does not arise.
Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data is Nil for the
FY 2010-11.
ONGC has been complying with industry product specifications, national/ international standards, wherever applicable,
apart from meeting requirements under various laws and regulations concerning provision and use of its products.
There has been no monetary fines for non-compliance with laws and regulations concerning the provision and use of
products during the reporting period.