MH2. Psychosocial Team - Stockton-on-Tees Borough Council

What if you are not happy with the assessment or the
services you receive?
You have a right to complain at any time if:
you are not satisfied with the assessment you are given
you are unhappy with the kind of help you are offered following your
assessment.
Compliments, comments, concerns and complaints
We welcome compliments, comments, concerns and complaints in order to
ensure we continue to provide high quality care to you. You can raise
anything from comments to complaints with the professional delivering your
care, or alternatively by contacting our Patient Advice and Liaison Service
(PALS) team by:
Freephone: 0800 052 0219
mobile: 07775 518086
e-mail: pals@tewv.nhs.uk
You may prefer to put your concerns in writing to the Complaints team at
Flatts Lane Centre, Flatts Lane, Normanby, Middlesbrough, TS6 0SZ.
Access to information about you
Tees, Esk and Wear Valleys NHS Foundation Trust is registered under the
Data Protection Act 1998 to store and use personal information. We ask
for information about you so you can receive proper care and treatment.
We keep this information together with details of your care, because it may
be needed if we see you again.
Everyone working in the NHS has a legal duty to keep information about
you confidential. You can request the personal information we hold about
you. To access your personal information, write to the Data Protection
Officer, Information Governance Department, Lanchester Road Hospital,
Lanchester Road, Durham City, DH1 5RD
Information in other languages and formats
If you would like this leaflet in another language, large print, audio or
braille, please ask a member of staff to contact the Patient Advice and
Liaison Service (PALS) on 0800 052 0219.
L438 06/10, review date 06/12
<strong>Stockton</strong> Mental Health Services
Services to support Adults with a
mental health need in <strong>Stockton</strong>
<strong>Psychosocial</strong> <strong>Team</strong>
Ideal House
Allensway
Thornaby
<strong>Stockton</strong> on Tees, TS17 9HA
Tel: 01642 527556
Information for
service users and carers

Tees, Esk and Wear Valleys NHS Foundation Trust provides a range
of mental health, learning disability and substance misuse
services for the 1.3 million people living in County Durham, the Tees
Valley and the Scarborough, Whitby and Ryedale areas of North
Yorkshire.
Our service users and their carers are at the heart of everything we
do and we are continuously developing our services to better meet
their individual needs.
We want to make sure that people are able to access the specialist
care and treatment they need quickly and as near to their homes as
possible.
The staff involved in the care of people with mental health needs
from health and social care have joined together to form community
mental health teams. This includes social workers, community
mental health nurses, doctors, occupational therapists, and support
workers.
The community mental health teams work with people with mental
health needs to identify:
What do I do in a crisis?
Contact the team between 9am and 5pm, Monday to
Friday and ask for your worker or the duty worker.
At any other time contact one of the below for advice and
assistance:
Crisis <strong>Team</strong> Tel: 01642 524714
Emergency Duty <strong>Team</strong> Tel: 08702 402994
NHS Direct Tel: 0845 4647
Contact your own GP
In an emergency call 999
Where to find us:
what problems they have
what help can be arranged for them
This means that anyone who needs the support of health or social
care will find they have:
one assessment
one care package
one person making sure that they receive the right care.
We want to make it easier for you to see the right professional at the
right time without having to have more than one assessment of your
needs. This means that you won’t have to be asked the same
questions more than once. This way of arranging the services
you need is called care co-ordination.

Moving forward on personalisation
Personalisation means putting people first, giving them choice and
control and enabling them to live as they wish, whether they need
support from others now, or in the future.
What does care co-ordination mean for you?
Having staff from health and social care work together in the
community mental health teams means that the service is organised
so that it is easier :
We are committed to putting every person who needs our support at
the heart of all that we do and for adult care this means being flexible
and offering every one who is eligible for social care services the
opportunity to direct their own support.
to understand
to ask for information, advice, help and support
to provide more choice in the help available to you
Self directed support empowers people to take control and shape
their own lives by identifying their own needs and organising their
own support to meet those needs in a way that makes sense to
them. This can be achieved through personal choice by either
accessing services the council provide, through approved services
provided by an independent organisation or through the offer of a
direct payment.
If you would like further information about personalisation, self
directed support or any adult care services please get in touch with
our first contact team or visit our web site at:
http://www.stockton.gov.uk/citizenservices/firstcontact/ads/
How will care co-ordination work?
What happens when someone first contacts the community
mental health team?
When you contact us you will be asked some questions by a
member of health or social care staff to identify how best we can
help you. They can:
give you the advice and information you need
redirect you to someone else who can offer more appropriate
help and / or
arrange for you to have an assessment to find out what support
you need.
What is an assessment?
An assessment is carried out with you to identify what your needs
are and to determine what services are suitable to support your
needs.
We will arrange for an assessment to be carried out by the most
appropriate person for you.

What happens during an assessment?
The care co-ordinator will meet with you to:
ask you questions about any difficulties you are having
find out what you would like to do
discuss what support is available to you
The care co-ordinator will also talk to other workers involved in your
care, e.g. doctors, occupational therapists and support workers. A
report is then written to say what your needs are and what is going to
be done to support you. This is called a care plan.
You will receive a written care plan which will provide information
about what services you will receive and who will be responsible for
making sure you receive these services.
Who is involved in an assessment?
You will be involved in planning your care with your care
co-ordinator and other members of the team who are helping you.
This may involve the consultant psychiatrist, your support worker,
occupational therapist, ward/day hospital staff and you may wish to
involve a carer, family members or an independent advocate.
Care co-ordination standards you can expect
We will provide people receiving care co-ordination with a
copy of a written care plan
The care plan will be regularly reviewed by the person’s care
co-ordinator.
You will receive a copy of a written care plan which will be
agreed on your discharge from hospital. This will set out the
care to be provided and identify the care co-ordinator.
We will offer all carers who provide regular and substantial
care for a person receiving enhanced care co-ordination an
assessment of their needs and a support plan, which will be
reviewed every year.
To give you more involvement in how the service is
planned and delivered we want to:
make it easier for you to get the service you need.
manage the service in partnership to ensure we help people
to move through services easily
The review meetings
We will look at your care plan at meetings. These meetings are
called “reviews”. They are held so that we can discuss with you any
areas of concern you have and the progress you are making. If,
following a review, a change is made to the services you receive you
will be provided with an up-to-date care plan.
make sure you and your carers have a say in how services
are developed and provided.