Webinar Transcript Template - Stratis Health

Once you’re pretty satisfied that they look okay then I would share them with the group as
a whole. Show the data for the clinic as a whole and then show the data for each
individual, but hide who is who, so you don’t know who is getting what numbers. Give the
provider the key so they know where they fit on that chart. Allow that to run a few times,
and give them some opportunity to modify their numbers to improve, because they will
make some changes when it’s anonymous.
Then, finally, and set a date for when this happens, have those numbers be absolutely
public to the other staff and providers within the clinic. Again, that allows them to find out
who’s doing well. And rather than to be something judgmental, they can go to another
person and say what are you and your nurse doing? How are you making this work so
well? Help me understand, because that’s the best way to be able to share knowledge
and improve things if other people can see whose succeeding and who may need some
help.
Eventually, they’ll probably be revealing these numbers to the world at large, so it would
be better for us to begin this from working not only internally but also externally. To
reiterate what Phil said earlier, the current cloning measures within the EHRs you’re still
not rated on the numbers. That will be true for stage one, so even if you have horrible
quality measures it won’t matter because it’s not published.
Stage two, the proposal is that it would be the same. They don’t expect to rate you on
your numbers and they aren’t expecting to publish them. That’s not true for stage three.
For stage three there will be expectations of improved quality, and I think by that point in
time it will be revealed. So, again, better to start now to become comfortable with
measuring quality, comfortable with processes to improve quality, while you can do it in
the privacy of your own clinic before revealing it to the world at large.
With that, I think I will close and open up for any discussion and questions.
Jerri Hiniker: We sent out discussion questions earlier, but also I would make sure if
people have questions for Dr. Kleeberg or Phil they should feel free to ask those while
we’re here.
Dr. Kleeberg: One of the questions I have for the people on the call is this: ―I’m curious
to know how many are ready to do quality measure stuff like this and how many out there
have actually found some success and have been able to move the bar, as a result, of
using quality measures?‖
Phil Deering: Jerri, you can pull up to see if anyone might be willing to speak up.
Jerri Hiniker: One of the things we’re wondering in fact is this. It’s your time to share
lessons learned with other clinics or find out from other clinics and providers what they’re
doing, so if any of you out there have done some quality reporting or have seen how
using a quality report can show improvement, we’d appreciate you sharing that
information.
Guest: Not as much a question but a response to the question asked. We do have some
issues with some of our quality reporting, but what we’re really focusing on is making
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