Patras - ANEK Lines

Passengers, their luggage and accompanied vehicles are carried
subject to the International Treaties and Conventions,
the Greek Private Maritime Code and the general conditions
of carriage of the ΑΝΕΚ Lines or Superfast Ferries Vessels
(hereinafter the “Vessel/Vessels”) as these conditions (collectively
referred to as “General Terms and Conditions”) were
determined by the Managers of the Vessels acting on behalf
of the Ship Owners of the Vessels (hereinafter the Managers
and the Ship Owners together referred to as “the Company”).
These General Terms and Conditions include exclusions and
limitations of carrier’s liability for death, illness or for damage
to or loss of vehicles and luggage or for delay or deviation.
Copies of the General Terms and Conditions of carriage of the
Company are available upon request.
Timetables - Fares
Fares and timetables listed in this catalogue are based on conditions
existing at the time of print. If any conditions should
change after the time of print, the Company reserves the right
to make changes in the timetable or to refrain from contractual
obligations without prior notice. The Company, however,
is not liable for any damages resulting thereof. In the event of
an increase in fuel prices, currency fluctuation or other unforeseen
circumstances, the Company reserves the right to change
the fares without prior notice, and implement a fuel surcharge
if necessary. The Company cannot be held liable for any delays
caused by third parties, port authorities, or extreme and
unusual weather conditions. On such occasions schedules are
subject to change without prior notice. Arrival times quoted
in the brochure indicate the time the vessel arrives at the
entrance of the port. The fares quoted in the brochure include
the sea transportation and the port fees.
Reservation Requirements
In compliance with international SOLAS regulations, passengers
are required to supply the following information at
reservation: Name and Surname, Gender, Nationality, Date of
birth, Contact phone number, Type and registration number of
vehicle (if applicable). Passengers from non-European Union
(and non-Schengen) countries are required to supply the following
additional information: Passport number and
expiry date, Visa expiry date (if required).
Ticket Validity
Tickets are valid for one year from the date of issuance except
for tickets that have restricted validity. A ticket is not transferable
unless otherwise provided by law. The person allowed to
travel is the person named on the ticket (passage contract).
The Company reserves the right to request passengers to
present valid identification documents before travelling and
will not be held liable if a passenger -other than the person
entitled to travel under a ticket- who has presented to the
Company identification documents -corresponding to the
passenger named on the ticket has travelled and/or has been
reimbursed.
Exchange Rate
The fares of tickets purchased in other countries or onboard
may differ due to fluctuations in the exchange rate.
Cancellations - Refunds
Cancellations can be made at the Travel Agency, Port Agency,
GENERAl tERMS REGARDING INtERNAtIONAl ROutES
Premium Sales Agent or at the offices of the Company where
reservation and payment were made. Depending on the time
of cancellation in Ancona Line the following amounts are
refunded (special offers excluded):
• A 100% refund, up to 14 days prior to departure.
• A 50% refund, from 13 days to 24 hours prior to departure.
• The Company has no obligation to refund in case of cancellations
made less than 24 hours prior to ship’s departure or if
the passenger does not report at check-in.
Depending on the time of cancellation in Venice Line the
following amounts are refunded (special offers excluded):
High Season (July – September)
30 days prior to departure : 100% refund (full)
Up to 7 days prior to departure : 80% refund
Up to 24 hours before departure : 50% refund
The Company has no obligation to refund in case of cancellations
made during the last 24 hours before the departure or if
the passenger does not report at check-in.
For all the other periods :
Up to 24 hours before departure : 100% refund (full)
For cancellations during the last 24 hours before the departure
: 50% refund.
Passengers have the right to make their ticket OPEN with
validity for one year from the date of issuance. If this ticket
is cancelled, the date of rebooking is considered as date of
cancellation and the refund is calculated in relation to the
original travel date.
• In the event of a partial cancellation of a round trip of which
the one crossing has been completed, the passenger will be
charged a one way fare and will be refunded as above for the
balance of the round trip fare.
• In the event of a whole cancellation of a round trip, the
passenger will be refunded as above (based on the time of
cancellation). A request for refund must be made in writing
and the actual refund may take place in a three month period
after the last date of travel. Cancellations and refunds can
only be settled through the Travel Agency, Premium Sales
Agent or offices of the Company, where tickets were issued.
Port Agencies may cancel a ticket once check-in is finalized
but not refund money. The Company is entitled to retain the
total value of ticket if the passenger interrupts his voyage at
an intermediate port, unless the interruption is due to illness,
accident or force majeure.
Open Return
Open tickets are valid for one year from the date of issue. Passengers
with an open return ticket must reserve their return
journey well in advance through the Travel Agency, Premium
Sales Agent, Port Agent or the offices of the Company, where
reservation and payment were made. Open return fares are
always calculated on the basis of the low season fare. In the
event that a passenger travels in shoulder or high season or
during a period in which a new tariff is in force, then the difference
between the current and the pre-paid fare has to be
paid by the passenger. The Company cannot always secure the
reservation of the passengers on their desired travel dates or
accommodation type. Alternative travel dates or accommodation
types may be offered.
Lost Tickets
In case of a lost ticket:
a) The passenger must immediately notify the issuing Travel
Agent, Premium Sales Agent, or the Company.
b) The passenger bears the cost of the reissued ticket.
Three months after the departure date, following verification
that the relative ticket has not been used a full refund of a
lost ticket takes place in Ancona Line from the issuing ticket
office, and one free open date ticket of equal value is granted
in Venice Line.
Discounts
Valid proof may be required by the Company for discounted
fares: (1) children up to 4 years old, (2) children between 4 and
12 years old, (3) senior citizens of 60+ years old, (4) students,
(5) youths (6) members of automobile associations & camping
clubs. Discounts should be claimed upon making the reservation.
After the voyage, no fare may be refunded.
Group Requests
Group fares can be requested through the Company, Travel
Agencies and Premium Sales Agents. A group consists of
minimum 16 passengers. The period from 15/07 until 15/09
a group consists of minimum 20 passengers.
Unaccompanied Children
The Company does not accept reservations for children under
the age of 15 years old who are not accompanied by adults.
Reservations for young people between 15 to 18 years old can
be accepted upon specific written permission by the parental
or legal guardian for the unaccompanied voyage. Appropriate
forms are available at the offices of the Company (Customer
Service, tel.: +30 210 89 19 010, cs.adriatic@superfast.com).
Valid for the vessels SUPERFAST VI & SUPERFAST XI.
Passengers with special needs
On board our Vessels there are specially designed cabins with
easy access and operation to accommodate passengers with
special needs. Due to a limited number of such cabins it is
necessary to reserve in advance. For further assistance, please
call the Customer Service Direct Line.
Pets
Onboard our vessels there are a number of kennels available,
which are necessary to be booked in advance. Furthermore in
Ancona Line, there are a limited number of cabins available
for pet carriage. It is also necessary to reserve these cabins in
advance. Unaccompanied pets are not acceptable. Owners or
guardians are required to have their pet’s valid health documents
with them while travelling (EU citizens are additionally
required to have their EU Pet Passport) and follow all entry
regulations. For all cats, dogs and ferrets valid rabies immunization
document is mandatory.
For more information, please always check with your veterinary
and your local travel agent. Pets are not allowed indoors
(bars, restaurants and other public areas) or in vehicles (unless
you have booked camping on board), while access to the
vehicle deck is forbidden during crossings. When walking
on the open deck, pets are required to wear muzzle and be
on a leash, accompanied by the pet owner or guardian. The
pet owner or guardian is held fully responsible for the care,
safety and hygiene of the pet and for adhering to all laws and
regulations related to the above. Furthermore, pet owners are
solely responsible for any possible harm or damage caused
by their animals to any third party. Excluded from the above
mentioned restrictions are the animals that guard and assist
people with special needs that may accompany their owners
inside the Vessel. The owners must hold the appropriate certificates
of these animals. Note: Carriage of live animals (other
than pets) is governed by the cargo terms and conditions of
the Company. For more information the passengers should
contact the Customer Service department of the Company.
Camping on Board - Ancona & Venice Routes
Camping on board is permissible from April 1st to October
31st. Those who travel with a caravan or a camper should
check in at least 3 hours prior to the scheduled departure
time. Delayed arrival of a camper may hinder boarding on the
open deck. Due to the limited space for camping on board, it is
advisable to book well in advance. For safety reasons, cooking
and the use of gas or fire by camping on board passengers is
strictly forbidden. Please pay special attention to the camping
on board instructions available on board. Camping on
board is permitted for clients traveling with vehicles officially
registered camping vehicles, campers and caravans. Regular
cars and/or minibus vehicles are not permitted for camping
on board. Any vehicles that are not registered as camping vehicles
will not be permitted for camping on board and clients
will be denied access to the open deck.
Camper Special in Venice Route
The offer is valid for the period from 01/01/13 up to 31/03/13
and from 01/11/13 to 31/12/13. Caravans or campers should
check in at least 2.5 hours prior to the scheduled departure
time. Delayed arrival of a camper may hinder boarding on the
guarantee space at the designated area of the garage where
electricity for the Campers is provided free of charge. After
departure the garage area remains closed to public. All passengers
that use the Camper special offer enjoy the comfort
of an internal cabin, class AB4, AB3 or AB2 depending on
the passenger's number per vehicle. The offer is subject to
availability.
Meals
Meals are not included in the price of the ticket.
Personal Belongings
Passengers may handover their valuables at the ship’s Purser’s
Office for safe-keeping, provided that their total value is under
500€. The Company is not responsible for the loss of money
or valuables left in open storage spaces or in cabins. Please,
report the loss of any personal item to the Reception Desk on
board during the voyage or call the Customer Service Direct
Line. After the vessel’s departure, entrance to the garage areas
is prohibited.
Boarding Procedure / Entry Regulations
Due to our comply with the security regulations of the ISPS
(International Ship and Port Facility Security) code, all passengers
are kindly required to proceed to the embarkation area,
at least 2 hours prior to the scheduled departure time. After
this time limit, the Company reserves the right to cancel the
reservation with no fare refund.
All passengers are required to present their boarding card and
a valid passport or ID to the Vessel’s authorized personnel. The
Company reserves the Company’s rights to deny embarkation
to any individual who, according to the best of Company’s
knowledge, does not appear to possess valid travel documents
or fails to prove, beyond doubt, his/her identity. In the event
of a fine being imposed on the Company by the immigration
office, the amount will be charged to the passenger who failed
to provide the proper legal documents. The Company cannot
be held responsible in the event that authorities prevent a
passenger from continuing his/her journey. In the event of immigration
officials refusing entry, the passenger will be sent
back to his/her departure place at his own expense. We would
recommend that citizens of all states contact the appropriate
consulate for details. Infants and children also require an official
document of identification. All persons and all items
brought on board the Vessel are liable to be searched. Persons
refusing to comply with this demand shall be denied access on
board and will be reported to the appropriate port authorities.
If a passenger boarded on the Vessel wishes to disembark
prior to departure, he/she should take all carrying luggage
and/or vehicle.
In case of vehicles of all kind, please mind that there is the
possibility of being unable to remove them from the ship’s
garage due to their pre-arranged parking positions. Carriage
of guns, cartridges, explosive, flammable, combustible and in
general hazardous material is strictly prohibited.
Currency on board is Euro
Exchange Bureaus and ATM cash points are also available.
Major Credit cards are accepted.
Telecommunications & Internet
The following communication options are available on board:
• Card-operated telephones via satellite (Hellenic Spirit,
Coraggio, Forza and Kriti II) and coin-operated telephones
via satellite (Superfast XI, Superfast XII). Phone cards can be
obtained at the bars onboard.
• The use of personal cellular (mobile) phone during the whole
duration of the voyage (service available only onboard Superfast
vessels). There are different rates for this satellite
roaming service. For any information about the rates of this
service, please contact your cellular network provider.
• Internet corner (Hellenic Spirit, Coraggio, Forza, Kriti II and
Superfast XI) and wireless Internet connection WI-FI (Hellenic
Spirit, Coraggio, Forza, Kriti II, Superfast XI and Superfast XII)
during the entire trip.
Customer Service Direct Line
For any inquiry, comment or suggestion, passengers may
contact the Customer Service Dpt at tel: +30 210 41 97 470 or
send an e-mail at customerservice@anek.gr for Hellenic Spirit
and the vessels on Venice route, and at tel.:
+30 210 89 19 010 or send an e-mail at cs.adriatic@superfast.
com for Superfast XI and Superfast XII vessels.
Useful Information
Each cabin is characterized and offered as 1-bed, 2-bed, 3-bed
or 4-bed, depending on the number of passengers that use
it, and not the number of beds existing in the cabin, or the
(extra) facilities it may provide. Passengers may freely use
all public areas of the ships (bars, restaurants, lounges, etc).
Sleeping in the lounges or corridors is prohibited. Passengers
should comply with the crew’s instructions in regards to the
adherence of safety rules and the ship’s good operation.
PREMIuM SAlES AGENtS
AuStRIA
RuEFA BAhN & FÄhRENCENtER
VERKEhRSBÜRO - RuEFA REISEN Gmbh
Kärntner Ring 10 / top 1, 1010 Wien
tel.: +43 1 503 00 20 50
Fax: +43 1 503 00 20 99
e-mail: faehren@ruefa.at
ÖAMtC REISEN
(For Ancona route only)
Schubertring 1-3, A - 1010 Wien
tel.: +43 1 711 99 34041
Fax: +43 1 711 99 34030
e-mail: oeamtc@superfast.com
VOIGt SEEREISEN-AGENtuR Gmbh
(For Ancona route only)
Herrenholz 10 – 12, 23556 Lübeck
tel.: +49 451 88 00 6 166
Fax: +49 451 88 00 6 129
e-mail: info@seereisen-agentur.de
BElGIuM
ARMANDO FARINA FERRIES
Meir 24, 2000 Antwerp
tel: +32 3 2315650
Fax:+32 3 2313520
e-mail: anek@farina.be
BulGARIA
ANESI EMDI ltD
(For Ancona route only)
68, Vasil Levski blvd. entr.1, &
31, Shishman Str. 1142 Sofia
tel.: +359 2 9868820
Fax: +359 2 9818778
e-mail: anesi@superfast.com
CyPRuS
KAtERINA tRAVEl & tOuRS ltD.
23, Makarios Str., 4620 episkopi,
Limassol
tel.: +357 70 00 55 70
Fax: +357 25 93 31 13
e-mail: katerina.travel@cytanet.
com.cy
FRANCE
EuROMER AGENCE MARItIME
5 Quai de Sauvages – CS 10024,
34078 Montpellier Cedex 3
tel.: +33 4 67 65 67 30
Fax: +33 4 67 65 20 27
e-mail: euromer@euromer.net
NAVIFRANCE
4 Rue de Clichy, 75009 Paris
tel.: +33 1 42 80 94 87
Fax: +33 1 42 80 94 99
e-mail: info@navifrance.net
GERMANy
IKON REISEAGENtuR Gmbh
Schwanthalerstr. 9, 80336 München
tel.: +49 (0)89 59 98 88 930
Fax: +49 (0)89 59 98 88 925
e-mail: sales@ikon-reiseagentur.de
VASIlOPOulOS GMBh & CO KG
Salzburgerstr 7, 70469 Stuttgart
tel.: +49 711 8106435, +49 711 8179743
Fax: +49 711 813884
e-mail: anek@ionian.de
VOIGt SEEREISEN-AGENtuR Gmbh
Herrenholz 10 – 12, 23556 Lübeck
tel.: +49 451 88 00 6 166
Fax: +49 451 88 00 6 129
e-mail: info@seereisen-agentur.de
GREECE
IGOuMENItSA
EuROlINE - S. BAKOlIAS & CO l.t.D.
ioniou Pelagous Str. new Port,
46100, igoumenitsa
tel.: +30 26650 29063, +30 26650 29274
Fax: +30 26650 28705
e-mail: ticket@anekigo.gr
ChECK IN - CARGO DEPARtMENt
IGOuMENItSA PORt
egnatia's Port, 46 100, igoumenitsa
tel.: +30 26650 26081
Fax: +30 26650 27519
e-mail: cargo@anekigo.gr
PItOulIS S.A.
(For Ancona route only)
terminal Station new Port egnatia,
46100 igoumenitsa
tel.: +30 26650 28150
Fax: +30 26650 28156
PAtRAS
EuROlINE - S. BAKOlIAS & CO l.t.D.
55, Akti dimeon Str.
(new Port) 26333, Patras
Τel.: +30 2610 343655, + 30 2610 342285
Fax: +30 2610 342672
email: ticket@anekpat.gr
ChECK IN - CARGO DEPARtMENt
PAtRAS PORt
Patras South Port Services Building,
261 00 new Port, Patras
tel: +30 2610 365533, +30 2610 343655
Fax: +30 2610 342672
e-mail:cargo@anekpat.gr
th. FIlOPOulOS &
K. PARthENOPOulOS
(For Ancona route only)
12, othonos Amalias Str. 26223 Patras
tel.: +30 2610 622 500
Fax: +30 2610 623 574
e-mail: info.patrasport.ancona@
superfast.com
CORFu
MANCAN tRAVEl
38, el. Venizelou str., 49100 Corfu
tel.: +30 26610 24503-4
Fax: +30 26610 36935
e-mail: mancan@otenet.gr
AIK. AthANASIOu & CO. l.t.D.
(For Ancona route only)
18, ethnikis Antistaseos str., new Port,
49100 Corfu
tel.: +30 26610 81222
Fax: +30 26610 26426
e-mail: info.corfuport@superfast.com
ISRAEl
A. ROSENFElD ShIPPING ltD
104 Hatzmauth Road, Po Box 74,
31000 Haifa
tel.: +972 4 8613 613
Fax: +972 4 8537 002
e-mail: reservations@rosenfeld.net
ItAly
ANCONA
ANEK lINES ItAlIA s.r.l.
Via xxix Settembre 2/0, 60122
Ancona
tel.: +39 071 2072346
Fax: +39 071 2077904
e-mail: info@anekitalia.com
Stazione Marittima di Ancona
tel.: +39 071 2072275
Fax: +39 071 2076387
F.llI MORANDI & CO.
(For Ancona route only)
Via xxix Settembre 2/0, 60122
Ancona
tel.: +39 071 202033
Fax: +39 071 202219
e-mail: morandi@superfast.com
VENICE
ANEK lINES ItAlIA s.r.l.
Stazione Marittima di Venezia
Magazzino 123, 30123 Venezia
tel.: +39 041 5286522
Fax: +39 041 2419247
e-mail: info@anekitalia.com
NEthERlANDS
wORlDwIDE FERRIES B.V.
Waalhaven Z.z 21, 3089 JH Rotterdam,
P.o. Box 5322, 3008 AH Rotterdam
tel.: +31 (0)10 4873961
Fax: +31 (0)10 4873319
e-mail: aln@broekman-group.nl
POlyPlAN REIZEN
Aalsmeerderdijk 66, 1438 At oude
Meer (Schiphol-Rijk)
tel.: +31 (0)20 657 5 657
Fax: +31 (0)20 657 0 157
e-mail: info@polyplan.nl
POlAND
PEtPOlONIA - BIlEty PROMOwE
Stryszawa 178C, 34-205 Stryszawa
tel.: +48 33 874 77 20
Fax: +48 33 877 97 11
e-mail: info@promy.pl
SwItZERlAND
CRuISE & FERRy CENtER AG
industrie nord 9, 5634 Merenschwand
tel.: +41 56 675 75 90
Fax: +41 56 675 75 91
e-mail: info@ferrycenter.ch
tuRKEy
yAKIN DOGu DENIZ ACENtElIGI A.S.
Meclisi Mebusan Cad.ekemen Han
no. 1 d: A-1 34427 Kabatas, istanbul
tel.: +90 212 251 55 08
Fax: +90 212 251 48 77
e-mail: ist@yakindogu.com
uNItED KINGDOM
VIAMARE ltD
Suite 108, devonshire House, 582
Honey Pot Lane Stanmore, Middlesex
HA7 1JS
tel.: +44 20 8206 3420
Fax: +44 20 8206 1332
e-mail: ferries@viamare.com
DIRECt FERRIES
45 Great Sutton Street, London
eC1V ode
tel.: +44 1473 717322
Fax: +44 1473 728411
e-mail: sales@directferries.com
thE tRAVEl GAtEwAy
2 Morrow Court, Appleford Road,
Sutton Courtenay, oxon ox14 4FH
tel.: +44 8445 765503
Fax: +44 1235 845108
e-mail: mail@aferry.com
ANEK lINES OFFICES
GREECE
CENtRAl RESERVAtION DEPARtMENt
1. Reservations:
tel.: +30 210 4197400
+30 210 4197420
Fax: +30 210 4115465
e-mail: booking@anek.gr
2. Group reservations:
tel.: +30 210 4197430
Fax: +30 210 4119593
e-mail: groups@anek.gr
PIRAEuS
ANEK OFFICE
22, Akti Kondili Str., 18545 Piraeus
tel.: +30 210 4197510-12
Fax: +30 210 4114188
e-mail: pr-pir@anek.gr
ANEK CARGO DEPARtMENt
1. Domestic reservations:
tel.: +30 210 4197540-1
Fax: +30 210 4197549
e-mail: cargo@anek.gr
2. International reservations:
tel.: +30 210 4197542
Fax: +30 210 4197549
e-mail: cargoint@anek.gr
AthENS
ANEK OFFICE
48, Amalias Ave. 10558 Athens
(Opposite the Temple of Olympian
Zeus) - close to ACRoPoLiS Metro
Station
tel.: +30 210 3233481
Fax: +30 210 3234137
e-mail: pr-ath@anek.gr
ChANIA
ANEK OFFICE IN ChANIA
Sophocles Venizelos Square,
73134 Chania
tel.: +30 28210 27500-4
Fax: +30 28210 27505
e-mail: pr-cha@anek.gr
ANEK OFFICE IN SOuDA
Souda Square, 73100 Souda
tel.: +30 28210 80050
Fax: +30 28210 80051
hERAKlION
ANEK - SuPERFASt
CENtRAl RESERVAtION DEPARtMENt
tel.:+30 2810 308 000
tICKEt OFFICE
11, dimokratias Avenue
71306 Heraklion
tel.: +30 2810 222481-2
Fax: +30 2810 346379
e-mail: ira-ag@anek.gr
tICKEt OFFICE
IN hERAKlION PORt
tel.: +30 2810 220051
ItAly
ANCONA
ANEK lINES ItAlIA s.r.l.
Via xxix Settembre 2/0,
60122 Ancona
tel.: +39 071 2072346
Fax: +39 071 2077904
e-mail: info@anekitalia.com
Stazione Marittima di Ancona
tel.: +39 071 2072275
Fax: +39 071 2076387
VENICE (VENEZIA)
ANEK lINES ItAlIA s.r.l.
Stazione Marittima di Venezia
Magazzino 123, 30123 Venezia
tel.: +39 041 5286522
Fax: +39 041 2419247
e-mail: info@anekitalia.com