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Voice<br />
of the <strong>Taxi</strong> Industry<br />
TAXI<br />
magazine<br />
Official journal of the Victorian <strong>Taxi</strong> Association<br />
Print Post Approved number PP328444/0004 Issue Number 536<br />
OCTOBER <strong>2012</strong><br />
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Victorian <strong>Taxi</strong> Association editorial<br />
Industry Inquiry’s final report due now<br />
VTA Membership<br />
You’re invited to become a VTA member<br />
Melbourne’s new taxi vehicle<br />
<strong>Taxi</strong> Industry leaders wishing to design a new<br />
purpose-built taxi for Victoria<br />
Dandenong <strong>Taxi</strong>s<br />
Have shifted and opened their new premises<br />
From the <strong>Taxi</strong> Directorate<br />
Driver safety is critical in this season of high<br />
demand<br />
Victorian taxi statistics<br />
Licence assignments, transfers and issues for<br />
the month<br />
Classified advertisements<br />
Cabs, drivers, equipment, licences, etc. wanted<br />
and for sale<br />
Voice<br />
of the <strong>Taxi</strong> Industry<br />
TAXI<br />
magazine<br />
OFFICIAL JOURNAL OF THE VICTORIAN TAXI ASSOCIATION<br />
magazine editor ........................ Toni F. Peters<br />
vta editor ...........................................Neil Sach<br />
founder ....................................Stanley F. White<br />
publisher ..................Trade Promotions Pty Ltd<br />
Advertising enquiries<br />
Trade Promotions Pty. Ltd.<br />
42 Grenfell Rd, Mt Waverley VIC 3149<br />
PO Box 2345, Mt Waverley VIC 3149<br />
Phone: ............................................. 03 9807 0237<br />
Fax: .................................................. 03 9807 3401<br />
Email: ................................... info@taxitalk.com.au<br />
Website: ................................ www.taxitalk.com.au<br />
ADVERTISING DEADLINE<br />
All copy must be in by the 15th of the month prior<br />
to publication date.<br />
Subscription details<br />
1 year = $33<br />
Pay via PAYPAL to info@taxitalk.com.aud<br />
fo<br />
Phone: 03 9676 2635................ Fax: 03 9676 2643<br />
president ....................................Kevin Gange<br />
vice president .................Stephen Armstrong<br />
chief executive ..............................Neil Sach<br />
<strong>Taxi</strong> <strong>Talk</strong>, official journal of the Victorian <strong>Taxi</strong> Association Inc. (VTA) the trade association representing owners, operators and drivers of Victorian taxicabs, is<br />
published monthly by Trade Promotions Pty Ltd. © Trade Promotions Pty Ltd. All rights reserved. <strong>Taxi</strong> <strong>Talk</strong> magazine is wholly owned by Trade Promotions Pty<br />
Ltd. The “<strong>Taxi</strong> <strong>Talk</strong> - Voice of the taxi industry” heading and logos are trademarks of Stanley F. White.<br />
Views expressed in any article in <strong>Taxi</strong> <strong>Talk</strong> are those of the individual contributor and not necessarily those of the publisher. The publisher cannot accept any<br />
responsibility for any opinions, information, errors or omissions in this publication. To the extent permitted by law, the publisher will not be liable for any damages<br />
including special, exemplary, punitive or consequential damages (including but not limited to economic loss or loss of profit or revenue or loss of opportunity)<br />
or indirect loss or damage of any kind arising from the contract, tort or otherwise, even if advised of the possibility of such loss of profits or damage.<br />
Advertisements must comply with the relevant provisions of the Trade Practices Act 1974. Responsibility for compliance with the Act rests with the person,<br />
company or advertising agency submitting the advertisement.<br />
4 | <strong>October</strong> <strong>2012</strong><br />
<strong>Taxi</strong> <strong>Talk</strong> - Voice of the <strong>Taxi</strong> Industry
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Neil Sach<br />
VTA CEO<br />
Inquiry’s<br />
final report<br />
By the time this edition hits the streets, the <strong>Taxi</strong> Inquiry’s<br />
final report will have most likely been submitted<br />
to the Minister for Public Transport. What happens then<br />
is a matter for the Government to decide.<br />
One thing clear is that the report won’t be made<br />
available to the public or the industry until it is tabled<br />
in Parliament. The Minister has up to 14 parliamentary<br />
sitting days to table the report after he formally receives<br />
it from the Inquiry. This means that the report might not<br />
be tabled until mid December.<br />
Apart from deciding how it will respond to the recommendations,<br />
the Government has a major task of<br />
deciding on transitional arrangements and implementation<br />
plans. Some changes could be made quickly,<br />
but, on the other hand, some could take years.<br />
Importantly, once the Inquiry has finished its work,<br />
the Government needs to appoint the Commissioners<br />
(at least the Lead Commissioner) of the <strong>Taxi</strong><br />
Services Commission (TSC). This is necessary to<br />
oversee the transitional arrangements, including<br />
morphing the VTD into the TSC. I would anticipate<br />
that the (Lead) Commissioner could be known<br />
by the end of <strong>October</strong> or early November.<br />
Whatever the timing and sequence of events<br />
might be, it will be sometime yet before the<br />
future of the Victorian taxi industry is known.<br />
It will be a trying time for all industry stakeholders<br />
who need to make decisions<br />
about their business and their future.<br />
On behalf of industry stakeholders,<br />
the VTA will continue to work with<br />
government on its plans and future<br />
arrangements.<br />
Don’t forget to follow happenings<br />
on the VTA website www.<br />
victaxi.com.au. D<br />
6 | <strong>October</strong> <strong>2012</strong><br />
<strong>Taxi</strong> <strong>Talk</strong> - Voice of the <strong>Taxi</strong>
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Inquiry figures >>><br />
Don’t add up for drivers & operators<br />
Economic and financial modelling<br />
completed by the Victorian <strong>Taxi</strong><br />
Industry Inquiry has predicted that<br />
profit earned by Melbourne taxis will<br />
drop by 26 per cent, per car if draft<br />
recommendations are adopted by<br />
the government. This is set to put<br />
additional pressure on driver pay,<br />
as well as on small taxi businesses,<br />
already struggling with rising input<br />
costs.<br />
The modelling, prepared by<br />
the inquiry and used as the basis<br />
for key policy recommendations,<br />
shows that profit per taxi will drop<br />
by 26 per cent, while the cost of running<br />
a cab will rise by 5 per cent.<br />
Other key findings in the paper include<br />
that taxi wait times in Victoria<br />
will be improved by less than a minute,<br />
Victoria’s taxi fleet will grow by 8<br />
per cent, while demand for taxis will<br />
climb by less than half that figure.<br />
At the same time, utilisation of taxis,<br />
that is the time they are actually occupied<br />
by passengers, will drop by<br />
4 per cent.<br />
In response the Victorian <strong>Taxi</strong> Association<br />
(VTA) has appointed leading<br />
accountancy firm PwC to conduct<br />
independent modelling.<br />
VTA spokesperson David Samuel<br />
said the industry was concerned<br />
that, under the inquiry’s modelling,<br />
taxi businesses were set to suffer<br />
enormous losses.<br />
“By the inquiry’s own reckoning,<br />
if these recommendations are<br />
adopted by government, profit for<br />
each Melbourne taxi will drop by 26<br />
per cent. This will have a significant<br />
impact on drivers and operators.<br />
The taxi industry has acknowledged<br />
that broad based reform is required.<br />
However, the pain to be inflicted on<br />
the industry does not add up when<br />
considered against the predicted<br />
outcomes,” Mr Samuel said.<br />
“Slashing the profitability of a taxi<br />
by 26 per cent, in order for it to get<br />
there 47 seconds earlier makes no<br />
sense in the real world. Likewise,<br />
growing the fleet by 8 per cent to<br />
service a predicted increase in demand<br />
of 3 per cent just doesn’t add<br />
up.”<br />
For an inquiry that has relied on<br />
evidence, their own evidence is<br />
predicting a terrible outcome for the<br />
industry and the community. These<br />
numbers support the reality that a<br />
number of key inquiry recommendations<br />
are flawed and need to be<br />
re-visited.”<br />
“Penalising taxi owners who have<br />
obtained their licence legally, taxi<br />
operators who are just trying to run<br />
a small business and taxi drivers<br />
who are already under enormous<br />
pressure is simply not sustainable.<br />
These reforms will result in people<br />
leaving the industry, rather than<br />
wanting to reform it.”<br />
“Most importantly, they will mean<br />
worse outcomes for customers as<br />
drivers and operators are forced<br />
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“Given the VTA’s concern with the<br />
inquiry’s figures, we have appointed<br />
leading accountancy firm PwC<br />
to conduct independent modelling<br />
to assess the likely impact of the reforms<br />
on the taxi industry. This will<br />
be completed in the coming weeks<br />
and provided to the inquiry and the<br />
government. PwC have already apprised<br />
us of their significant concerns<br />
with the outcomes drawn<br />
from the inquiry’s modelling.”<br />
“The VTA has also engaged leading<br />
economist, and subject matter<br />
expert, Professor Des Nicholls, from<br />
the Australian National University,<br />
to analyse the implications of the<br />
draft recommendations and compare<br />
them to taxi industry reform<br />
packages in other jurisdictions,” Mr<br />
Samuel concluded. D<br />
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<strong>Taxi</strong> <strong>Talk</strong> - Voice of the <strong>Taxi</strong> Industry
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VTA membership >>><br />
The Victorian <strong>Taxi</strong> Association<br />
(VTA) is pleased to announce that<br />
recent changes to its Constitution<br />
will see membership opportunities<br />
made available for accredited taxi<br />
operators who are operating taxis<br />
and for accredited current taxi licence<br />
holders who have operated<br />
a taxi.<br />
Members joining the VTA under<br />
this class of membership will be<br />
referred to as our <strong>Taxi</strong>-cab Operator<br />
Members. Such members will<br />
form what is to called the <strong>Taxi</strong>-cab<br />
Operators Collective within the VTA<br />
Constitution.<br />
On behalf of VTA president<br />
Kevin Gange we would like to take<br />
this opportunity to encourage and<br />
welcome industry participants who<br />
comprise this vital group from within<br />
our industry.<br />
Accredited taxi operators who<br />
are operating a taxi and accredited<br />
current taxi licence holders<br />
who have operated a taxi will receive<br />
the same benefits as existing<br />
members through the work of the<br />
VTA. This work includes, but is not<br />
limited to:<br />
• Working with Government to<br />
achieve agreed goals and<br />
outcomes for the taxi industry.<br />
• Working with the taxi industry<br />
to ensure that participants<br />
clearly understand their responsibilities<br />
under the law,<br />
and more specifically under<br />
the <strong>Taxi</strong> Industry Accreditation<br />
regime.<br />
• Working with Local Government<br />
and Local Councils to<br />
develop and locate taxi rank<br />
infrastructure.<br />
• Working with Local Government<br />
and Local Councils to<br />
develop and plan for major<br />
events.<br />
• Developing and communicating<br />
new business opportunities<br />
for taxi industry participants<br />
right across the State.<br />
10 | <strong>October</strong> <strong>2012</strong><br />
Need<br />
• Developing resources to assist<br />
taxi-cab drivers, operators<br />
and Network Service Providers<br />
with their day to day activities.<br />
• Working at a national level to<br />
ensure the Victorian taxi industry<br />
is well versed in Commonwealth<br />
legislation, trends<br />
and resource pricing.<br />
Members of the <strong>Taxi</strong>-cab Collective<br />
will be able to form a committee<br />
comprising of a chairman,<br />
secretary and others, and will be<br />
required to operate under approved<br />
rules.<br />
The <strong>Taxi</strong>-cab Collective will be<br />
able to nominate a person or persons<br />
for appointment to the VTA<br />
Council. Once appointed to the<br />
VTA Council, <strong>Taxi</strong>-cab Collective<br />
councillor’s will have the opportunity<br />
to stand for election and appointment<br />
to the VTA Executive<br />
Council.<br />
Membership subscription fees<br />
for this new class of membership<br />
will be announced shortly. For existing<br />
VTA membership, fees will<br />
remain in place as will access to<br />
assistance and support from VTA<br />
staff.<br />
All VTA members are subject to<br />
the provisions of the VTA Constitution,<br />
and all regulations and bylaws<br />
made under the Constitution,<br />
and codes of ethics or practices<br />
prescribed by the Executive Council.<br />
Membership application forms<br />
will be available from the VTA office<br />
from Thursday 1 November <strong>2012</strong>.<br />
NEIL SACH<br />
VTA Secretary D<br />
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<strong>Taxi</strong> <strong>Talk</strong> - Voice of the <strong>Taxi</strong> Industry
Melbourne Airport >>><br />
Melbourne Airport is undergoing a number of changes<br />
to support its future growth. There are currently 28<br />
million passengers who move through Melbourne Airport<br />
every year and this number is expected to more<br />
than double by 2030.<br />
In response to feedback Melbourne Airport has updated<br />
its terms and conditions to include penalty periods.<br />
These new ‘penalty periods’ will not impact most<br />
drivers however, it will allow a course of action for those<br />
drivers who do not adhere to the procedures.<br />
Feedback also indicated there are a small number of<br />
taxis that do not adhere to Melbourne Airport’s procedures.<br />
As a result, Melbourne Airport is now working with the<br />
Victorian <strong>Taxi</strong> Association and the Victorian <strong>Taxi</strong> Directorate<br />
on strategies that will rectify this including various<br />
options to address ‘short fares’ to streamline the system<br />
and reduce driver wait times.<br />
Melbourne Airport is also improving access to the<br />
airport precinct with a number of projects underway to<br />
support future growth, including substantial improvements<br />
to the airport’s road network. These projects include:<br />
• Forecourt Redevelopment Stage 2 project - which<br />
includes the construction of a fourth lane.<br />
• Extension of Francis Briggs Road to APAC Drive.<br />
• Reorientation of Melrose Drive <strong>Taxi</strong> Yard - taxis will<br />
soon enter and exit via the extended Francis Briggs<br />
Road which will reduce congestion at the Melrose<br />
Drive roundabout.<br />
• In addition to easing traffic congestion, these road<br />
improvements will enable access to the proposed<br />
Southern Precinct Project (SPP) Stage 1.<br />
SPP Stage 1 includes the construction of a new domestic<br />
terminal and multi level structure, which will include<br />
a ground transport interchange for taxis and buses<br />
as well as general public parking.<br />
The current upgrade to the taxi system is scheduled<br />
to be completed in <strong>October</strong>.<br />
For more details on taxi procedures and to read<br />
the new terms and conditions, please visit www.melbourneairport.com.au/taxis<br />
Melbourne Airport thanks taxi drivers for their patience<br />
and support while these important projects are undertaken.<br />
D<br />
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<strong>Taxi</strong> <strong>Talk</strong> - Voice of the <strong>Taxi</strong> Industry <strong>October</strong> <strong>2012</strong> | 11
$7 million loss >>><br />
fare evasions fleece taxi drivers<br />
The Victorian <strong>Taxi</strong> Association<br />
has estimated that fare evasion<br />
costs cabbies about $7 million a<br />
year. Source: Herald Sun<br />
<strong>Taxi</strong> drivers are being fleeced of<br />
millions of dollars because of passengers’<br />
declined debit cards.<br />
The Victorian <strong>Taxi</strong> Association<br />
has estimated that fare evasion<br />
costs cabbies about $7 million a<br />
year.<br />
That figure includes cases where<br />
an Eftpos card was declined and<br />
the passenger did not pay the fare.<br />
Some cabbies said they let<br />
these customers go to avoid being<br />
attacked or having their taxi damaged.<br />
George Dedic, a 20-year taxi veteran,<br />
said not demanding payment<br />
from passengers whose cards had<br />
been declined cost him $540 in 2<br />
1/2 years.<br />
He believed some customers<br />
knowingly got into taxis without<br />
having enough money in their bank<br />
account to pay the fare.<br />
“I can’t do nothing. I don’t want<br />
to be stabbed or bashed,” Mr Dedic,<br />
67, said.<br />
“To call the police for<br />
$20 or $50, you reckon<br />
it’s worth it? It’s not.”<br />
The comments came<br />
as a driver bashed by a<br />
drunken passenger early<br />
yesterday said he didn’t know if he<br />
would get back behind the wheel.<br />
Himmatt Garg, 30, suffered a<br />
broken nose and cheekbone during<br />
the assault in Upwey.<br />
Indian-born Mr Garg picked up a<br />
20-year-old in Ringwood and drove<br />
him to an address in Mast Gully Rd<br />
just before 1am.<br />
The driver was punched in the<br />
head up to six times and pulled<br />
from the car after the pair argued<br />
over the $50 fare when the man’s<br />
Eftpos card was declined.<br />
The attacker fled and Mr Garg<br />
walked to a service station, where<br />
he flagged down a passing police<br />
patrol. He was taken to hospital<br />
and later released.<br />
Senior Constable Melinda Bailey-Taylor<br />
said the attack may have<br />
been avoided if the fare was prepaid.<br />
Cabbies can demand prepaid<br />
fares between 10pm and 5am and<br />
can run a pre-approval on a credit<br />
or Eftpos card.<br />
Victorian <strong>Taxi</strong> Association<br />
spokesman David Samuel said<br />
fare evasion was increasing as<br />
more people paid electronically.<br />
He said the attack on Mr Garg<br />
reinforced calls for stiffer penalties<br />
for cabbie-bashers, an education<br />
campaign and changes in vehicle<br />
design.<br />
Victorian <strong>Taxi</strong> Directorate<br />
spokesman Bob Neilson said<br />
pre-paying cut fare evasion and<br />
protected drivers by reducing the<br />
likelihood of fare disputes.<br />
<strong>Taxi</strong> inquiry supremo Allan Fels<br />
said many drivers chose not to get<br />
an estimate of the fare.<br />
Police told a public hearing of the<br />
taxi inquiry last month a specific<br />
fare evasion offence was needed.<br />
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12 | <strong>October</strong> <strong>2012</strong><br />
<strong>Taxi</strong> <strong>Talk</strong> - Voice of the <strong>Taxi</strong> Industry
St Nth Melb Call Jimmy 0412 717 616<br />
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The allegations are that Metro demanded money for repairs he industry for well over 40 years and<br />
x tAxis mobile eftpos<br />
Club Inc has failed to pay for the we make sure that all the needs of<br />
irs damages to put for the you accident allegedly<br />
caused by former member Member not complying with the run their taxi business with perfect<br />
back This on is a classic the example road of a our ASAP members are covered and they<br />
Mr Khalil Antoune. The third party club’s policy.<br />
peace of mind.<br />
rts used<br />
is now chasing Mr Antoune for the Metro Club Inc Policy Clearly Regardless of what <strong>Taxi</strong> Club<br />
damages for the accident, that his States:<br />
you’re a member with, you must<br />
ed<br />
driver<br />
for<br />
caused<br />
no<br />
over two<br />
claims<br />
years ago. •<br />
and<br />
All accidents<br />
not<br />
at fault<br />
at<br />
/not<br />
fault<br />
at comply<br />
claims<br />
with their Club’s policy. If<br />
Apparently Mr Antoune is telling you do then you shouldn’t have a<br />
y<br />
LER<br />
property<br />
><br />
everyone that Metro /<br />
BRIGHTER<br />
Club public Inc has liability<br />
><br />
club within 24 hours. cover<br />
FASTER<br />
problem. 30 Million<br />
refused to pay for the damages. • Repairing your vehicle at your If any member from the <strong>Taxi</strong> Industry<br />
has any questions please<br />
Hotline There are several 0425 reasons 837 regarding<br />
own 766 risk automatically voids<br />
why Mr Antoune was ter-<br />
your policy.<br />
don’t hesitate to call us on 9348<br />
OW minated RESPRAYS from Metro Clun Inc. FROM • Metro Club $1090 has a right to cancel<br />
(incGST)<br />
9507 or even come into the office<br />
One of the reasons was that<br />
Mr Antoune had repaired his taxi<br />
in a panel shop not authorised by<br />
the policy at their own dis-<br />
cretion, if they believe a false<br />
claim has been reported.<br />
at 119 Errol Street, North Mel-<br />
bourne for further information.<br />
Channy Karapanagiotidis D<br />
t Nth Melb Call Chantel 9348 9507<br />
Georgia Halliday from the VTA has spent many<br />
hours recently at the Melrose Drive taxi holding area,<br />
talking with drivers to gain an understanding of the<br />
main issues they currently face at the Melbourne Airport.<br />
She has had the opportunity to present a number<br />
of these issues to management of the Airport and a<br />
conversation is beginning.<br />
The Airport is undertaking some structural works<br />
ATB<br />
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all parties will be mutually beneficial.<br />
While the first of the works are underway, the airport<br />
have agreed to address the issue of some drivers<br />
entering the passenger taxi ranks directly from<br />
the freeway. This behaviour slows down the line and<br />
causes unnecessary delays for the drivers doing the<br />
right thing by using the feeder ranks. While it is tempting<br />
to flaunt the system when it seems everyone else<br />
is getting away with it, it actually causes disruption and<br />
dissatisfaction to those queuing and waiting their turn.<br />
Three driver representatives, the VTA, the VTD and<br />
various staff from Melbourne Airport met in mid-September.<br />
The discussion was broad and constructive.<br />
There is work required by all parties to sort out the<br />
whole system, but everyone agreed that the aim is for<br />
all passengers to have a first rate taxi service when<br />
they use Melbourne Airport. Together we can make<br />
this happen. D<br />
14 | <strong>October</strong> <strong>2012</strong><br />
<strong>Taxi</strong> <strong>Talk</strong> - Voice of the <strong>Taxi</strong> Industry
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Industry leads search for<br />
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16 | <strong>October</strong> <strong>2012</strong><br />
<strong>Taxi</strong> <strong>Talk</strong> - Voice of the <strong>Taxi</strong> Industry
w taxi vehicle<br />
s<br />
USB Charging Point<br />
for phones and laptops<br />
Retractable<br />
Step<br />
Step<br />
Lighting<br />
Electric<br />
Rear Door<br />
LUGGAGE<br />
Sliding<br />
Door<br />
Victorian taxi industry leaders have written to leading<br />
Australian based vehicle manufacturers calling<br />
for expressions of interest to design a new purpose<br />
built taxi vehicle for Melbourne.<br />
Victorian <strong>Taxi</strong> Association (VTA) spokesperson<br />
David Samuel said the decision to approach car<br />
manufacturers had come after a recent spate of violent<br />
attacks against Melbourne cab drivers.<br />
“After consultation with our members the VTA has<br />
written to vehicle manufacturers seeking their involvement<br />
in the development of a new taxi vehicle<br />
for Victoria,” Mr Samuel said.<br />
“The objective of this project is to produce a<br />
world’s best practice vehicle that provides the highest<br />
level of driver safety while also enhancing customer<br />
comfort and convenience.”<br />
“Attacks on cab drivers in recent months are getting<br />
more serious. One way of addressing this is<br />
through the introduction of a purpose built vehicle<br />
that emphasises safety.”<br />
“The specifications we have proposed call for a<br />
full width protective screen between the driver and<br />
the passenger compartments. This would come in<br />
addition to a suite of other reforms including the<br />
retention of back to base alarm systems linked to<br />
booking companies, a unique penalty for assaults<br />
on taxi drivers and an education campaign involving<br />
government agencies and industry.”<br />
“A further focus of the new vehicle should be passenger<br />
comfort. Our document calls for more room<br />
for passengers, dual operated air conditioning controls<br />
and a USB charging station for mobile phones.<br />
Meeting the needs of the disabled is also important.<br />
We have suggested the vehicle should have adequate<br />
interior lighting, grab handles and a power<br />
operated rear lift door.”<br />
“Together with initiatives like the Queen Street<br />
Mega Rank and flat fare taxi buses, this is another<br />
example of the taxi industry working with stakeholders<br />
to promote sensible, innovative reform,” Mr<br />
Samuel concluded.<br />
The VTA has approached Ford, Holden, Hyundai,<br />
Kia Motors, Mercedes-Benz, Nissan, Toyota and<br />
Volkswagen and has arranged to meet with a number<br />
of companies in the coming weeks. D<br />
<strong>Taxi</strong> <strong>Talk</strong> - Voice of the <strong>Taxi</strong> Industry <strong>October</strong> <strong>2012</strong> | 17
Go anywhere, anytime<br />
Dandenong <strong>Taxi</strong>s has been servicing the<br />
Dandenong region of the south eastern<br />
suburbs of Melbourne for over 50 Years.<br />
Originating from Aerial <strong>Taxi</strong>s which set up<br />
the first two-way radio taxi dispatch in Dandenong<br />
in 1954. There were 18 taxis and<br />
one taxi truck and they operated out of the<br />
Mobil Service Station on the corner of David<br />
Street and Princes Highway Dandenong.<br />
The company changed its name to Sandown<br />
<strong>Taxi</strong>s in 1962 and operated under this<br />
name until 1992 when it changed its name<br />
to Dandenong <strong>Taxi</strong>s to identify more with<br />
our region.<br />
Their radio room was operating out of<br />
their base at 60 Hemmings Street Dandenong<br />
from 1979 and had out growen the<br />
premises and needed room to expand.<br />
With the redevelopment of the old Dandenong stock yards and realignment of Cheltenham Road they<br />
were able to purchase vacant land in 2009. Development plans were put on hold until early 2011 due to<br />
the need to upgrade their dispatch system. Construction began in December 2011 and was completed<br />
by late May <strong>2012</strong>. Mr Tim Holding MP, member for Lyndhurst, officially opened Dandenong <strong>Taxi</strong>s Commuication<br />
Centre on 5 September <strong>2012</strong>.<br />
“It was great to join the team at Dandenong <strong>Taxi</strong>s to celebrate the opening of their Communications<br />
Centre,” said Mr Holding. “Dandenong <strong>Taxi</strong>s has been serving the Dandenong community for over 50<br />
years. The new facility includes a training centre and dispatch facilities.”<br />
“The industry awaits the Government’s response to the <strong>Taxi</strong> Industry Inquiry. It’s pleasing to see Dandenong<br />
<strong>Taxi</strong>s investing in its future, in the face of this uncertainty,” he said. D<br />
18 | <strong>October</strong> <strong>2012</strong><br />
<strong>Taxi</strong> <strong>Talk</strong> - Voice of the <strong>Taxi</strong> Industry
Dandenong City<br />
A rich and diverse history<br />
For tens of thousands of years<br />
the area in which Greater Dandenong<br />
is now located was the territory<br />
of the Wurundjeri and Boonerwrung<br />
(or Bunurong) tribes.<br />
It is thought that the name Dandenong<br />
is an adaptation of an Aboriginal<br />
word “Tanjenong” meaning<br />
lofty mountains and refers to the<br />
Dandenong Ranges that overlook<br />
the area. Originally covered with<br />
dense red gum and eucalypt forests,<br />
rich soil and abundant water<br />
supplies, the region easily attracted<br />
early settlers.<br />
European incursions into this<br />
area began when William Hovell<br />
explored the Dandenong Ranges<br />
and Dandenong Creek in 1827. By<br />
the 1840-50s government surveys<br />
of the land created counties and<br />
parishes and land was being auctioned<br />
by 1852.<br />
In 1837, Joseph Hawdon, became<br />
the first squatter to settle<br />
on the Dandenong Creek, establishing<br />
a pastoral run with cattle<br />
he had brought overland from<br />
Sydney. John, Charles and Edward<br />
Wedge (after coming from<br />
Launceston with their father with<br />
400 head of stock) took control of<br />
land which stretched from Mordialloc<br />
to Dandenong and on towards<br />
Cranbourne.<br />
The Rev James Clow arrived<br />
soon after, a parson and squatter.<br />
Clow most likely held some services<br />
for local parishioners at his<br />
homestead Tirhatuan once he was<br />
established.<br />
Wattle and daub huts with<br />
thatched roofs were the most popular<br />
dwellings of the early settlers.<br />
Timber cutters followed and milling<br />
of the native timber became<br />
an important industry. Timber from<br />
Dandenong was used to build<br />
both the shipping wharves and<br />
small blocks were cut to pave Melbourne’s<br />
streets.<br />
The 1840-50s population profiles<br />
show that the Dandenong area not<br />
only had attracted early English,<br />
Scottish and Irish settlers, but settlers<br />
from other countries as well.<br />
As is normal in the advancement<br />
of any community, there<br />
quickly arose the need for the establishment<br />
of Hotels, Dunn’s Hotel<br />
(Inn) was the first, however the<br />
most important Hotel was George<br />
Dunbar’s Dandenong Hotel which<br />
served as a social, cultural and<br />
political centre of town for many<br />
years.<br />
It was also used as a church,<br />
medical centre, coroner’s room,<br />
post office, grocery store, sales<br />
room for land auctions, served as<br />
Council Chambers and a court<br />
house. Hennessey’s Bridge Hotel<br />
and Bowman’s Royal Hotel completed<br />
the quartet. Dunn’s Inn and<br />
Dunbar’s were both used by visiting<br />
clergy to hold services.<br />
The district’s history of medicine<br />
began when Dr Cook settled in<br />
Dandenong in 1854 and conducted<br />
his surgery in a tent pitched in<br />
Kirkham Road. Mr. George Dunbar<br />
of Dunbar’s Hotel was one of<br />
the first medically trained people<br />
in the district. In 1857 Dr Charles<br />
Phillips built Briarhurst in McCrae<br />
Street and developed an extensive<br />
practice.<br />
In 1874 a Railway Construction<br />
Bill was passed and a survey undertaken<br />
of the proposed route<br />
to Sale. In 1875 the line from Melbourne<br />
stopped at Oakleigh. By<br />
1876 the train line went as far as<br />
Berwick and a year later it reached<br />
Drouin. But in 1878 if you wanted<br />
to travel all the way to Sale you still<br />
had to finish the journey by coach.<br />
Dandenong railway station was<br />
erected in 1881. By 1888, Dandenong<br />
was a busy junction, with<br />
trains going ahead to Sale and to<br />
Tooradin. This increased the importance<br />
of the town as a commercial<br />
hub. By 1921 the electrification<br />
of the line was completed.<br />
By the turn of the century Dandenong’s<br />
market town economy had<br />
grown substantially and manufacturing<br />
businesses became attracted<br />
to the area. The Dandenong<br />
Ham and Bacon Factory was one<br />
of these. By the mid 20th Century<br />
Dandenong had become the industrial<br />
heartland for Victoria. D<br />
<strong>Taxi</strong> <strong>Talk</strong> - Voice of the <strong>Taxi</strong> Industry <strong>October</strong> <strong>2012</strong> | 19
Driver protection >>><br />
The recent tragic murder of an<br />
experienced Melbourne taxi driver<br />
followed by several violent attacks<br />
on other drivers has once again<br />
highlighted the need for more protection.<br />
(none of these cabs had<br />
screens fitted) Media coverage<br />
of the events and interviews with<br />
the people involved including VTD<br />
and VTA staff, police, taxi drivers,<br />
owners and even passengers have<br />
produced a variety of suggested<br />
solutions.<br />
A senior member of the Victorian<br />
Police force who has been<br />
taxi liaison officer for the past two<br />
years addressed the August 13th<br />
and 14th <strong>Taxi</strong> inquiry forum. He<br />
explained that “Target Hardening”<br />
was being used successfully by<br />
several high risk industries including<br />
banking. He said that several<br />
years ago banks were seen as a<br />
soft target for armed robbers Australia<br />
wide, but with the progressive<br />
addition of CCTV cameras, protective<br />
screens and pop up barriers<br />
the soft targets became hard targets,<br />
to the extent that you rarely<br />
hear of bank hold-ups these days.<br />
“Target hardening” can be applied<br />
to provide ongoing safety for<br />
Victorian taxi drivers quite easily<br />
given that all of the essentials have<br />
been purchased i.e. <strong>Taxi</strong> Camera,<br />
<strong>Taxi</strong> Driver Protection Screen, <strong>Taxi</strong><br />
to Base Station Radio Alarm. The<br />
combination of these three with<br />
driver education provides both ongoing<br />
deterrent value and a physical<br />
barrier against passenger(s) attacking<br />
the driver. It seems logical<br />
to co-ordinate the use of all three<br />
protection strategies to transform a<br />
very soft target into a significantly<br />
harder target with each piece of<br />
protective equipment functioning<br />
as follows;<br />
1. The driver protection screen<br />
providing an obvious visible<br />
deterrent and a virtually unbreakable<br />
physical barrier<br />
against attack, as well as giving<br />
the driver more time to<br />
press the base station alarm<br />
button should a sudden attack<br />
eventuate. (Note. This alarm is<br />
often unable to be pressed<br />
during sudden attacks) .<br />
2. Once activated the Base Station<br />
radio alarm then becomes<br />
important as it will provide the<br />
driver with the means to summon<br />
help from both Police<br />
and other taxi drivers who<br />
happen to be in the immediate<br />
vicinity.<br />
3. The <strong>Taxi</strong> Camera system can<br />
usually be relied upon to<br />
provide good quality black<br />
and white images that may<br />
help Police apprehend the<br />
attacker(s) at some future<br />
date.<br />
4. Driver education to instruct<br />
drivers to remain protected by<br />
the screen at all times possible<br />
and never leave the vehicle<br />
to chase runners. I am aware<br />
of a number of taxi owners including<br />
at least one major taxi<br />
operator (with over 100 cabs)<br />
who have for several years<br />
insisted that screens remain<br />
fitted 24/7. I understand that<br />
they have not experienced a<br />
single driver assault to date.<br />
They have also experienced<br />
excellent driver acceptance<br />
of the co-ordinated protection<br />
provided.<br />
Frank Hart<br />
50 years taxi industry experience<br />
(MD Martin Meters 1971-2007) D<br />
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20 | <strong>October</strong> <strong>2012</strong><br />
<strong>Taxi</strong> <strong>Talk</strong> - Voice of the <strong>Taxi</strong> Industry
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<strong>Taxi</strong> <strong>Talk</strong> - Voice of the <strong>Taxi</strong> Industry <strong>October</strong> <strong>2012</strong> | 21
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Victims of crime may be eligible for crime compensation and other support services if:<br />
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22 | <strong>October</strong> <strong>2012</strong><br />
<strong>Taxi</strong> <strong>Talk</strong> - Voice of the <strong>Taxi</strong> Industry
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VICTORIAN TAXI DRIVER SAFETY<br />
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Department of Transport<br />
“Your guide to a safer workplace” is available on the<br />
VTD website www.taxi.vic.gov.au Hard copies are<br />
available from the VTD Customer Services Centre<br />
(23/80 Collins St) or by calling 1800 638 802.<br />
With spring well and truly upon us, the peak demand period for the<br />
Victorian taxi industry has begun. Footy Finals are out of the way and<br />
the Spring Racing Carnival is heating up for another year.<br />
This is a profitable time for the industry with high demand for taxi services.<br />
But it is also a time when driver safety is most at risk. The VTD<br />
performs more camera downloads of attacks on drivers in <strong>October</strong>, November<br />
and December than at any other time in the year.<br />
Therefore, while driver safety is always critical, it is particularly important<br />
during the spring and summer months, when holiday revelry creates<br />
high demand for taxi services.<br />
The Victorian <strong>Taxi</strong> Directorate encourages all taxi industry participants<br />
to employ every measure available to them to keep drivers and passengers<br />
safe.<br />
Safety measures include...<br />
Driver protection screens<br />
Operators must make approved<br />
protection screens available<br />
to drivers at all times. Drivers<br />
are encouraged to use protection<br />
screens at all times.<br />
Safety cameras<br />
Operators and drivers must<br />
ensure their camera is working<br />
correctly at all times, and<br />
must not operate a taxi with a<br />
non-functioning safety camera.<br />
Look for more information<br />
about how to check your<br />
camera is working and the<br />
VTD’s free camera checks<br />
in this edition.<br />
Pre-paid fares<br />
Pre-paid fares reduce<br />
fare evasion and help protect<br />
drivers by reducing<br />
the likelihood of fare disputes.<br />
Pre-paid fares are<br />
mandatory between 10pm-5am<br />
and it is important that drivers continue<br />
to enforce this requirement<br />
by requesting pre-payment of the<br />
estimated fare before each trip.<br />
M13 Alarm<br />
Every cab has an emergency<br />
M13 alarm that, when activated,<br />
gives the depot a direct twoway<br />
radio line to the taxi. Drivers<br />
should know where their M13<br />
alarm is in their taxi and make sure<br />
they know the emergency procedure.<br />
Most importantly, drivers need<br />
to be aware of their surroundings<br />
and use their judgement.<br />
It is incumbent on all of us to ensure<br />
the festive season is a safe<br />
and happy one. D<br />
24 | <strong>October</strong> <strong>2012</strong><br />
<strong>Taxi</strong> <strong>Talk</strong> - Voice of the <strong>Taxi</strong> Industry
Stakeholder<br />
survey<br />
results<br />
In the September edition of <strong>Taxi</strong> <strong>Talk</strong> we<br />
mentioned that earlier in the year we conducted<br />
a stakeholder survey. The survey<br />
is now available at the VTD website: www.<br />
taxi.vic.gov.au.<br />
As a result of the comprehensive feedback<br />
we received, the VTD has formulated<br />
an action plan. This covers many areas of<br />
our business.<br />
For example in relation to responses<br />
about the level of satisfaction with printed<br />
forms, we are reviewing our collateral to<br />
present information.<br />
One of the questions in the survey<br />
centred around responsiveness to<br />
queries. As a result, our Accessible<br />
Transport Services area is providing<br />
refresher training to staff in regards to<br />
processing of applications in MPTP<br />
and an online manual to create consistency<br />
across the team. We encourage<br />
open communication between<br />
applicant and Doctor to resolve more<br />
complex applications in shorter time<br />
frames.<br />
Another question asked respondents<br />
the way they prefer to receive<br />
information from the VTD - 79% of<br />
respondents prefer to be contacted<br />
by email. Respondents also<br />
said that they wanted to receive<br />
updates more frequently. Consequently<br />
we have continued to<br />
encourage industry participants to provide<br />
their electronic contact details. Recently we created an<br />
online registration page on our website for this purpose, as<br />
well as other hard copy e-details forms. We are currently developing<br />
eNewsletters for the taxi industry, hire car industry<br />
and passengers. We plan to release our first taxi eNewsletter<br />
in <strong>October</strong>.<br />
In relation to the satisfaction with the quality of VTD communication<br />
tools – only 30% of respondents gave a favourable<br />
response to Drive Time and 43% gave a favourable response<br />
to <strong>Taxi</strong> Bulletin. As a result we have reviewed these<br />
two publications and have merged them into a new print<br />
publication called CabChat. We will send this to industry<br />
stakeholders for whom we do not have e-details. We will<br />
also include another hard copy e-details registration form,<br />
as we are seeking all industry participants to provide us their<br />
e-details, as we plan to phase out our printed newsletter over<br />
time. We want to be able to offer more regular and targeted<br />
communications to the industry via the eNewsletters which<br />
will link to related information on the VTD website.<br />
One piece of feedback from the NSPs was that there was<br />
a lack of engagement from the VTD. Our Transport Safety<br />
& Compliance team has responded by planning monthly<br />
meetings with the two largest NSP’s (13CABS and Silvertop),<br />
quarterly meetings with medium sized NSP’ (West Suburban,<br />
Dear Valued Stakeholder,<br />
I would like to thank you for taking time to respond to our <strong>2012</strong><br />
Stakeholder Survey. The 48% response rate was excellent and<br />
shows your interest in taking the time to provide the Victoria <strong>Taxi</strong><br />
Directorate (VTD) with important feedback.<br />
The survey has enabled us to have a more accurate picture of<br />
how you feel about the VTD. Specifically, the survey results have<br />
provided us with detailed information regarding the VTD’s<br />
communication levels and engagement with you.<br />
Your feedback comes at a time when the Victorian Government<br />
is undertaking a major review of the taxi and hire car industries.<br />
To facilitate this, the Government established the <strong>Taxi</strong> Industry<br />
Inquiry (TII) to make recommendations on industry reforms<br />
which are yet to be finalised.<br />
Following a comprehensive review being undertaken by the TII,<br />
the VTD will transition into the <strong>Taxi</strong> Services Commission who<br />
will assume the ongoing role of industry regulator and take your<br />
feedback forward.<br />
The Leadership Team and I have taken time to reflect on your<br />
feedback and the themes that arise from it.<br />
You have told us the way to enhance your engagement with us is<br />
to increase the speed of responses to queries and continue to<br />
communicate and maintain transparency around issues that<br />
affect you.<br />
We should also not overlook the areas you perceive the VTD<br />
performing moderately well in: staff treating you well; and being<br />
given the correct advice.<br />
It is important to recognise that this is a journey – not a ‘quick<br />
fix’ – and together we will not lose sight of the bigger picture.<br />
From here we plan to:<br />
Identify improvements that will have impact in the short<br />
term<br />
Develop an action plan on the key issues we need to<br />
improve on<br />
Follow through and communicate the results to you<br />
The Leadership Team and I remain committed to improving the<br />
way we engage and communicate with you.<br />
Thanks again for your feedback!<br />
Marnie Williams<br />
General Manager<br />
Victorian <strong>Taxi</strong> Directorate<br />
Victorian <strong>Taxi</strong> Directorate Stakeholder Survey<br />
<strong>2012</strong> Results<br />
Dandenong, Frankston, Ballarat, Bendigo, Geelong etc) and<br />
at least one visit a year to all NSP’s in the state. It is hoped<br />
that this will bolster relationships and improve communications.<br />
There was also feedback about ‘on road inspections’ by<br />
our Transport Safety Officer’s around consistency, showing<br />
respect, decent manners and notices for minor matters. As<br />
a result, our Transport Safety & Compliance division is conducting<br />
refresher training in regards to the correct application<br />
of the operations manual and the consistent application<br />
of relevant regulations and policy.<br />
These are a subsection of some of the items in our action<br />
plan, which we hope will address the views of industry participants.<br />
We welcome your feedback on our progress towards<br />
a more professional engagement with the taxi industry. We<br />
will be conducting another survey next year, so will be keen<br />
to improve on these results.<br />
To those of you who responded to our survey this year<br />
- thank you for your participation. We sent it to all industry<br />
participants for whom we had e-details, so a greater number<br />
of you should receive our email survey next year! D<br />
<strong>Taxi</strong> <strong>Talk</strong> - Voice of the <strong>Taxi</strong> Industry <strong>October</strong> <strong>2012</strong> | 25<br />
1<br />
1<br />
As a part of our commitment to the continuous improvement in<br />
areas of stakeholder engagement and communication,<br />
stakeholders were asked to complete a survey in April <strong>2012</strong>.<br />
Insync Surveys, a specialist survey firm was engaged by the VTD<br />
to conduct the survey on its behalf.<br />
The overall response rate for the survey was a very pleasing<br />
48% (547 responses). This is a high response rate when<br />
compared to results of other stakeholder surveys conducted by<br />
Insync Surveys (30-35%).<br />
Demographics<br />
The majority of respondents were from greater metropolitan<br />
Melbourne (78%) and have been interacting with the VTD for<br />
10 years or more (37%).<br />
The majority of the stakeholders were from the VTD regulated<br />
industries and industry associations (63%).<br />
40%<br />
20%<br />
0%<br />
80%<br />
60%<br />
63%<br />
37%<br />
17%<br />
20%<br />
Stakeholder group<br />
11%<br />
9%<br />
7%<br />
6%<br />
3% 1% 0%<br />
VTD regulated Service Government Currently VTD Advocacy and Associated Registered Unspecified<br />
industries + provide (Those<br />
<strong>Taxi</strong> Driver / representative organisations Training<br />
Industry who supply<br />
Operator / groups<br />
Organisations<br />
Associations goods or<br />
Fleet Forum or<br />
services to the<br />
DPTAC<br />
VTD)<br />
members<br />
5%<br />
15%<br />
78%<br />
Locality<br />
How long have you been<br />
interacting with VTD?<br />
28%<br />
Greater metropolitan<br />
Melbourne<br />
Country Victoria<br />
Interstate<br />
Less than 2 years<br />
2-5 years<br />
5-10 years<br />
10+ years
VTD Enforcement >>><br />
Photo ID now for all drivers<br />
On 3 September <strong>2012</strong>, the rollout of photo identification in non-metropolitan areas was completed. Every<br />
driver in Victoria is now required to display their driver photo card while providing taxi services, and all operators<br />
must now have installed their driver photo card stand / holder. Any drivers or operators who are unclear<br />
of their obligations with regard photo identification are encouraged to contact the VTD on 1800 638 802. D<br />
E-details<br />
The Victorian <strong>Taxi</strong> Directorate<br />
(VTD) has launched an online<br />
e-details form to help communicate<br />
more regularly with taxi<br />
industry participants and the<br />
Victorian community.<br />
So if you haven’t yet provided the VTD with your<br />
email or phone number, jump on to www.taxi.vic.gov.<br />
au and click the ‘register your e-details’ tab on the<br />
right.<br />
It only takes a minute and it will keep you up to<br />
date with what’s going on at the VTD. D<br />
WE’VE KNOCKED<br />
OFF OUR METER.<br />
All Cabbies get 15% off at Pie Face!<br />
Thats 15% off coffees, baked-daily<br />
pastries, sweets, delicious pies,<br />
sausage rolls and sandwiches.<br />
OPEN 24/7*<br />
*At most Pie Face Stores.<br />
www.pieface.com.au<br />
Cannot be used in conjunction with any other offer. Must show taxi driver identification to redeem discount.<br />
Lost or stolen<br />
licence plates<br />
There has been a change to the way that<br />
the VTD processes Metropolitan and Urban<br />
applications for replacement plates. The VTD<br />
will no longer inspect replacement decals at<br />
80 Collins Street, Melbourne. You will now be<br />
required to attend the Transport Inspection<br />
Centre at Melbourne Airport.<br />
The new process<br />
Below is the best way for you to obtain replacement<br />
plates from the VTD.<br />
1. Contact Accreditation and Licensing –<br />
Vehicle Licensing on 1800 638 802 and<br />
advise them you require replacement<br />
plates. At this point the VTD will provide<br />
you with a new plate number.<br />
2. Have the current decals on the vehicle<br />
updated to the new plate number.<br />
3. Attend the VTD along with an application<br />
for replacement of lost or stolen plates<br />
along with a police report or statutory<br />
declaration stating that the existing plates<br />
were lost or stolen. Please note the police<br />
report must list the existing plate number.<br />
4. The VTD will issue you with the replacement<br />
plates and you will be able to operate<br />
the vehicle.<br />
5. Attend the <strong>Taxi</strong> Inspection Centre at Melbourne<br />
Airport within 7 days of receiving<br />
your replacement plates to have your vehicle<br />
inspected. D<br />
26 | <strong>October</strong> <strong>2012</strong><br />
<strong>Taxi</strong> <strong>Talk</strong> - Voice of the <strong>Taxi</strong> Industry
mailbag<br />
Transparency<br />
and Trust<br />
There has been a lack of transparency<br />
and trust for a long time in<br />
the taxi industry.<br />
In the early days it was mainly<br />
between the regulator and the industry.<br />
In those days it was relatively<br />
easy for the industry to keep<br />
the regulator in the dark about<br />
earnings, service to the public, etc.<br />
because it was mainly a cash business<br />
and computers were yet to be<br />
used extensively in the industry.<br />
All this changed in the last decade<br />
and neither the industry nor<br />
the Government used this golden<br />
opportunity to act in a more transparent<br />
manner and build a relationship<br />
of trust and co-operation.<br />
There are many relationships in the<br />
taxi industry and I wish to examine<br />
a few of them to show why we<br />
have reached the present state of<br />
affairs.<br />
Most operators of a taxi business<br />
now act in a transparent manner<br />
and will openly and honestly<br />
discuss income, expenditure, as<br />
well as profit and loss. There might<br />
be some who will not do so and<br />
they should probably not be in the<br />
industry.<br />
The Government can be looked<br />
at on two different levels “the policy<br />
makers and the administrators<br />
of these policies”. It is absolutely<br />
clear that the policy makers of the<br />
last Government did not act in a<br />
transparent manner when they introduced<br />
the peak service licences<br />
and recently another 530 licences.<br />
The sole reason for the introduction<br />
of these licences was the raising<br />
of revenue for the Government<br />
and others and not for the benefit<br />
of taxi drivers and the public. This<br />
action of deceit obviously did not<br />
encourage an environment of trust.<br />
The VTD (administrators of Government<br />
policy) had to cope for<br />
many years with an industry that<br />
did not act in a transparent manner<br />
and therefore trust and co-operation<br />
suffered greatly. There are at<br />
present very good signs that this is<br />
changing.<br />
The network service providers<br />
used to be called depots and were<br />
the same people that operated the<br />
taxi business. In those days the depots<br />
and the operators of the taxi<br />
business acted in an environment<br />
of transparency and trust.<br />
Unfortunately those days are<br />
now long gone and the NSP’s, licence<br />
holders, operators and drivers<br />
seem to be more interested in<br />
their own agendas than working<br />
in an environment of transparency,<br />
trust and co-peration, for the benefit<br />
of the public and the whole industry.<br />
One of the most blatant examples<br />
of this is the fact that the<br />
NSP’s are not issuing a detailed invoice<br />
for the services they provide.<br />
The NSP’s certainly do not act in<br />
a transparent manner and an environment<br />
of trust is sadly missing.<br />
Last and not least we can have<br />
a look at the taxi industry inquiry.<br />
Most people in the industry did<br />
trust Professor Fels to conduct<br />
an inquiry into the industry for the<br />
betterment of the public and the<br />
industry.<br />
Many people provided the inquiry<br />
with factual evidence of what<br />
was happening in the industry, only<br />
to find that these facts were either<br />
totally ignored or misinterpreted in<br />
order to fit preconceived ideas or<br />
predetermined agendas. The industry<br />
certainly now does not trust<br />
Professor Fels to recommend to<br />
the Government solutions that will<br />
lead to a better service to the public<br />
or a superior taxi industry.<br />
There are many more interest<br />
groups in the taxi industry and<br />
there is often a conflict of interest.<br />
It is only in an environment of transparency<br />
and trust that meaningful<br />
discussion can take place. I, for<br />
one, hope that our present Government<br />
makes decisions that will<br />
lead to this environment of transparency,<br />
trust and co-operation. It<br />
is this environment that can make<br />
the Victorian <strong>Taxi</strong> Industry the best<br />
and cheapest in the world and the<br />
envy of other countries.<br />
Hans Altoff - owner operator D<br />
<strong>Taxi</strong> <strong>Talk</strong> - Voice of the <strong>Taxi</strong> Industry <strong>October</strong> <strong>2012</strong> | 27
spring racing<br />
carnival<br />
The Spring Racing Carnival showcases all that is great about Victoria with<br />
meetings staged in both the capital city of Melbourne and at picturesque<br />
country racecourses over the breadth of the state.<br />
Experience Australia’s<br />
Premier Horse Racing<br />
Carnival combining<br />
superb racing with<br />
fashion, entertainment and<br />
excitement.<br />
Over 650,000 people,<br />
including many<br />
international and<br />
interstate visitors,<br />
attended the Spring<br />
Racing Carnival in 2011.<br />
Saturday 6 <strong>October</strong> Flemington<br />
Turnbull Stakes $500,000 2000m<br />
Edward Manifold Stakes $220,000 1600m<br />
Saturday 13 <strong>October</strong> Caulfield<br />
Caulfield Guineas $1m 1600m<br />
Caulfield Stakes $400,000 2000m<br />
Wednesday 17 <strong>October</strong> Caulfld<br />
Thousand Guineas $500,000 1600m<br />
Saturday 20 <strong>October</strong> Caulfield<br />
Cauilfeld Cup $2.5m 2400m<br />
Friday 26 <strong>October</strong> Moonee Valley<br />
Manikato Stakes $750,000 1200m<br />
Saturday 27 <strong>October</strong> Moonee Valley<br />
WS Cox Plate $3m 2040m<br />
Moonee Valley Cup $250,000 2500m<br />
Saturday 3 November Flemington<br />
AAMI Victoria Derby $1.5m 2500m<br />
Tuesday 6 November Flemington<br />
Emirates Melbourne Cup $6.2m 3200m<br />
Thursday 8 November Flemington<br />
Crown Oaks $1m 2500m<br />
Saturday 10 November Flemington<br />
Emirates Stakes $1m 1600m<br />
The pinnacle is the Emirates Melbourne Cup, worth<br />
an outstanding 6.2 million dollars in prize money. The<br />
Cup is affectionately known as “the race that stops a<br />
nation’.<br />
Over 20 million Australians, stop to watch the great<br />
race on the first Tuesday of November each year, as<br />
well as many millions more around the globe.<br />
Standing amongst a crowd of 100,000 plus enthusiastic<br />
racegoers trackside at Flemington Racecourse<br />
cheering wildly as the horses thunders to the lead in<br />
the shadows of the winning post is an experience that<br />
many can only dream of.<br />
The Spring Racing Carnival is not just about the<br />
Melbourne Cup though. It thrives on a range of marquee<br />
races including the BMW Caulfield Cup and the<br />
Sportingbet Cox Plate.<br />
28 | <strong>October</strong> <strong>2012</strong><br />
<strong>Taxi</strong> <strong>Talk</strong> - Voice of the <strong>Taxi</strong> Industry
The Caulfield Cup Carnival is a gem in Victoria’s<br />
Racing Calendar. Witness unmissable days<br />
of racing, fashion and entertainment. Each year<br />
the Caulfield Spring Racing Carnival delivers one<br />
of the most highly anticipated premier events on<br />
the Australian sporting and social calendar. Expert<br />
punters and the newly initiated gather for<br />
four heart-stopping days of exceptional racing<br />
and unmatched hospitality.<br />
This <strong>October</strong> heralds the first ever Cox Plate<br />
Carnival, with two of the most spectacular and<br />
prestigious events on the Australian Racing Calendar.<br />
At Moonee Valley on Friday night <strong>October</strong><br />
26, night racing steps up to another level with<br />
the running of the Group 1 Sportingbet Manikato<br />
Stakes. The next day sees Australasia’s greatest<br />
Weight-For-Age Championship race take over<br />
the Valley, the $3 million Group 1 Sportingbet<br />
Cox Plate – The Race Where Legends Are Made.<br />
The Melbourne Cup Carnival is the highlight of<br />
the sporting calendar for Victorians, Australians<br />
and many overseas racing fans.<br />
In its 152nd year, the Melbourne Cup Carnival<br />
is truly the most vibrant racing event in the world<br />
and the ultimate expression of what Melbourne<br />
is renowned for – sport, food, wine, business,<br />
social interaction and fashion – all connected by<br />
four unparalleled days of thoroughbred racing.<br />
AAMI Victoria Derby Day is the first day of the<br />
Melbourne Cup Carnival and is considered one<br />
of the most prestigious days of racing in Australasia,<br />
featuring four races at the elite Group<br />
1 level.<br />
The A$6.2 million Emirates Melbourne Cup is<br />
the focal point of the Melbourne Cup Carnival.<br />
While most of Australia stops to watch or listen to<br />
the 3200m race, there’s nothing like being there<br />
amongst the 100,000 plus crowd to experience<br />
this unique event.<br />
Popularly referred to as ‘ladies day’, Crown<br />
Oaks Day is known as the ultimate style day of<br />
the Carnival. Women of all ages come together<br />
dressed in their most feminine ensemble.<br />
The Melbourne Cup Carnival concludes its<br />
festivities with Emirates Stakes Day and the<br />
meeting has a relaxed atmosphere and is recognised<br />
as the Carnival’s ‘Family Day’.<br />
While the action on the track is breathtaking it<br />
is often the off-track experience that attracts visitors<br />
as Melbourne’s entire population becomes<br />
obsessed with Spring Racing Carnival passion.<br />
From enticing cultural and fashion events, and<br />
city streets and lane ways abuzz with excitement,<br />
Melbourne truly comes alive in Spring. D<br />
<strong>Taxi</strong> <strong>Talk</strong> - Voice of the <strong>Taxi</strong> Industry <strong>October</strong> <strong>2012</strong> | 29
TAXI<br />
$480,000<br />
transfers<br />
Number of <strong>Taxi</strong><br />
Licences September 1, <strong>2012</strong><br />
METROPOLITAN 4,334<br />
(including 506 WAT vehicles )<br />
country 522<br />
(including 114 WAT vehicles)<br />
OUTER SUBURBAN 161<br />
(including 34 WAT vehicles)<br />
URBAN 237<br />
(Ballarat - Bendigo - Geelong)<br />
(including 35 WAT vehicles)<br />
TOTAL 5,254<br />
(including 688 WAT vehicles)<br />
Number of drivers<br />
Active drivers<br />
Accredited drivers<br />
16,000 APPROX<br />
24,000 APPROX<br />
Compliance<br />
outcomes (August <strong>2012</strong>)<br />
<strong>Taxi</strong> Inspections 2112<br />
Rectification Notices 355<br />
Infringement Notices 162<br />
Notices of Unroadworthiness 18<br />
Official Warnings 27<br />
ASSIGNMENTS<br />
metro taxis 84<br />
licence transfers<br />
metro taxis 3<br />
urban 0<br />
country taxis 0<br />
hire car licences 6<br />
special licences 4<br />
licenceS issued<br />
taxi licences 1<br />
hire car licences 2<br />
special vehicles 4<br />
RH vehicles 3<br />
licences TRADED BY<br />
assignMENT = 964<br />
(August 2011 - August <strong>2012</strong>)<br />
Number of<br />
Victorian Hire Vehicle<br />
Licences September 1 <strong>2012</strong><br />
Metropolitan Hire Cars 921<br />
Country Hire Cars 66<br />
Special Purpose Vehicles 856<br />
Restricted Hire Cars 630<br />
TOTAL 2,473<br />
$51,510<br />
avg metro licence transfer value
FREE<br />
safety<br />
camera<br />
checks<br />
The Victorian <strong>Taxi</strong> Directorate (VTD) offers free taxi safety camera checks at the<br />
VTD <strong>Taxi</strong> inspection Centre at Melbourne Airport.<br />
The audit includes assessment of camera memory storage and alignment but<br />
does not include repairs or maintenance. All audits require a booking. Please call<br />
(03) 9338 9654 to secure an appointment.<br />
It is essential that drivers and operators ensure that the safety camera is operating<br />
in their taxi at all times. It is illegal to operate a taxi fitted with a camera system that<br />
is not fully functional.<br />
Your camera is working if you can see the following:<br />
• Green steady light Camera system is ON and ready<br />
• Green fast blink Camera system storing images<br />
• •<br />
• •<br />
Red/Green slow blink Camera system is in sleep mode*<br />
Single Red blink +<br />
Green fast blink<br />
Event marker activated (eg: door opened<br />
or meter / duress alarm activated)<br />
*The camera will go into sleep mode when the ignition is turned off and there have<br />
been no trigger events for 30+ minutes. The camera will ‘wake up’ as soon as an<br />
event occurs such as a door opening<br />
Your camera is NOT working if you see the following:<br />
• No light Camera system has no power<br />
•<br />
Red slow or fast blink There is a fault in the camera system<br />
For more information about taxi safety cameras in Victoria visit the Victorian <strong>Taxi</strong><br />
Directorate website www.taxi.vic.gov.au D<br />
<strong>Taxi</strong> <strong>Talk</strong> - Voice of the <strong>Taxi</strong> Industry <strong>October</strong> <strong>2012</strong> | 31
Classified<br />
Classified<br />
Classified<br />
KIA TAXI FOR SALE<br />
ADVERTISEMENTS<br />
<strong>Taxi</strong> KIA - 2008 model with<br />
government licence.<br />
Call Eastmoor <strong>Taxi</strong>s on<br />
9555 7777 - Raj or<br />
0430 202 878 - Igor.<br />
EXPERIENCED SILVERTOP<br />
TAXI DRIVER REQUIRED<br />
Changeover - Rowville. Ring Tony 0413 393 594.<br />
2 TOYOTA 2011<br />
CAMRY HYBRIDS<br />
FOR SALE<br />
Both are painted yellow,<br />
have RWC, very low mileage<br />
& ready for taxi fitout.<br />
$20,500 each. lmct 9449.<br />
Phone 03 9315 1500<br />
advertise here<br />
$<br />
25<br />
for 30 words<br />
fOR SALE<br />
TAXI LICENCE<br />
IN PORTLAND<br />
$150,000. Phone<br />
or fax for details 03<br />
5521 7248 or email<br />
bobwest73@hotmail.<br />
com<br />
VISA MIGRATION<br />
Permanent resident<br />
For the professional advice you need -<br />
contact Ray Brown, Migration Agent today.<br />
Reg # 0213358 Phone: 5792 4056<br />
Mobile: 0409 169 147<br />
Email: raybrown888@bigpond.com<br />
taxi licence for sale<br />
10 years govt fixed until Nov 2020. With<br />
Ford Falcon FG XT 2009. Excellent condition.<br />
$200,000 ono. Phone owner/driver<br />
on 0420 248 764<br />
viCroads liCensed taxi tester<br />
Quality service - low price selik automotive Car Care<br />
mechanic repair for all makes and models. For all your taxi<br />
services call 03 9354 7977. Location Coburg.<br />
SET PRICE MAXI TAXIS<br />
Maxi <strong>Taxi</strong>s with permanent runs<br />
on set price. (Mon-Fri set price<br />
or Weekly set price.) Permanent<br />
runs are in Northern suburbs and<br />
Eastern suburbs. Conventional<br />
taxis also on set price. Phone<br />
9555 7777 for more information.<br />
GRAND OPENING<br />
GRAND OPENING<br />
GRAND OPENING<br />
TULLA TYRES<br />
PUNCTURE REPAIRS $15<br />
3D LASER WHEEL ALIGNMENT $25<br />
taxis only special price<br />
COMPUTER WHEEL BALANCE $5<br />
BATTERIES from $135<br />
SpECIAl pRICES foR TAxIS<br />
9939 7621<br />
TULLA TYRES<br />
NEW CAB TYRES<br />
195 60 15 $ 85<br />
195 65 15 $ 85<br />
205 65 15 $ 75<br />
215 60 16 $ 80<br />
225 50 16 $115<br />
225 55 16 $120<br />
225 60 16 $105<br />
225 70 16 $140<br />
225 50 17 $120<br />
225 55 17 $120<br />
235 60 17 $165<br />
235 50 17 $120<br />
235 45 17 $ 95<br />
245 45 17 $125<br />
225 40 18 $110<br />
235 40 18 $110<br />
245 40 18 $125<br />
245 45 18 $130<br />
245 35 19 $125<br />
185 R14 $ 75 LT<br />
195 R14 $ 85 LT<br />
195 R15 $100 LT<br />
BUY DIRECT<br />
AND SAVE<br />
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32 | <strong>October</strong> <strong>2012</strong><br />
<strong>Taxi</strong> <strong>Talk</strong> - Voice of the <strong>Taxi</strong> Industry
To advertise in<br />
<strong>Magazine</strong><br />
TAXI TALK<br />
Voice of the <strong>Taxi</strong> Industry<br />
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To advertise in<br />
<strong>Magazine</strong><br />
TAXI TALK<br />
Voice of the <strong>Taxi</strong> Industry<br />
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taxi service guide<br />
CD1210<br />
<strong>Taxi</strong> <strong>Talk</strong> - Voice of the <strong>Taxi</strong> Industry <strong>October</strong> <strong>2012</strong> | 33
11-27 <strong>October</strong> <strong>2012</strong><br />
Melbourne Festival has relocated to the heart of<br />
the city and its arts precinct, Federation Square. This<br />
move places the Festival in Melbourne’s centre for<br />
creativity, cultural diversity, festivals and community<br />
participation – alongside many of the city’s other arts<br />
organizations.<br />
The space features a large, open plan workspace, to<br />
encourage collaborative and creative work practices,<br />
and to accommodate both full time staff and the contingent<br />
of event staff during the Festival period.<br />
The move heralds a new era for the Festival under<br />
the direction of a dynamic new team.<br />
The <strong>2012</strong> Melbourne Festival runs from 11-27 <strong>October</strong>,<br />
and is the fourth and final program from Artistic<br />
Director, Brett Sheehy. It features 18 world premieres<br />
and 34 Australian premieres from some of the finest local<br />
and international artists in a program of 77 shows,<br />
events and projects over 17 days. For full program details<br />
visit www.melbournefestival.com.au D<br />
Voice<br />
of the <strong>Taxi</strong> Industry<br />
TAXI<br />
magazine<br />
Advertisers’ Directory<br />
Alex <strong>Taxi</strong> & Broker 15<br />
Blue Star <strong>Taxi</strong>’s 5<br />
CabFare 11<br />
Central Diffs 33<br />
Cover Up Car Accessories 12<br />
Flashcab 23<br />
For Sale 8<br />
GLV Motors 21<br />
Live <strong>Taxi</strong> Epay 7<br />
Martin Meters 36<br />
Metro Club Inc 15<br />
Metropolitan <strong>Taxi</strong> Club 35<br />
Pie Face 26<br />
Punjab Motor Works 1<br />
Road Safety Inspections 33<br />
Schmidt Electronic Labs 13<br />
Southern Cross Business<br />
Finance 10<br />
<strong>Taxi</strong>care Australia 2-3<br />
Tulla Tyres 32<br />
United 9<br />
Yarra Finance 21<br />
34 | <strong>October</strong> <strong>2012</strong><br />
<strong>Taxi</strong> <strong>Talk</strong> - Voice of the <strong>Taxi</strong> Industry
Melbourne’s Premier<br />
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Phone: 9388 0722 Fax: 9388 0711<br />
Email: vi@metropolitantaxiclub.com.au<br />
daniel@metropolitantaxiclub.com.au<br />
*conditions apply
Australian Designed<br />
& Manufactured<br />
A