Join our team! - Essential Energy

Join our team!
Meter Reader
Located at Grafton
Essential Energy manages Australia’s largest energy supply
network across 95 per cent of New South Wales. We are one
of Australia’s largest regional employers, offering challenging
careers in a friendly environment with attractive benefits and
conditions.
We are currently seeking a Meter Reader to join our team in
the G area. As a meter reader, you will travel around
reading and recording information from customer’s meters to an
electronic hand held device in both residential and rural areas.
You will carry out site risk assessments and review the condition
of meters and other Essential Energy equipment.
To be successful in this role, you will have:
•The ability to walk from 15-30kms per day in all weather
conditions
•A current lass C drivers licence and the ability to drive a
manual vehicle
•Basic computer skills together with good attention to detail
•Exceptional customer service standards.
Excellent benefits and conditions are on offer, including:
essentialenergy.com.au/careers
•Competitive rates of pay
•Nine day fortnight
•15% superannuation
•Positive and rewarding working environment.
Please see attached a copy of the position description including
the selection criteria. Tips on ‘how to apply’ can be found on the
careers homepage. (or Applications can be emailed to careers@
essentialenergy.com.au)
For more information contact Brian Frew on 02 4927 7105.
Applications close Friday 30 September 2011.

CBPD0005 Meter Reader 17/06/10
Position Description Template - CEOF6197
Meter Reader
Competency Based
Position Description
POSITION TITLE
BRANCH – BUSINESS UNIT
DIVISION
AQF LEVEL
Meter Reader
Meter Reading Strategy and Development
Corporate and Commercial Services
Certificate II
3rd March 2011 – Issue 5
Approved by: General Manager Workplace Relations
Page 1 of 4
COMMERCIAL–IN–CONFIDENCE
UNCONTROLLED COPY IF PRINTED

CBPD0005 Meter Reader 17/06/10
Position Description Template - CEOF6197
ROLE STATEMENT
1 POSITION SUMMARY and OBJECTIVES
The Meter Reader is responsible for providing a high level of customer focus, frontline service
ensuring a timely and accurate reading and recording of Information from customer’s meters to
meet market requirements. The Meter Reader will liaise with key stakeholders and Essential
Energy business units to achieve excellence in line with Essential Energy’s strategy.
The Meter Reader is required to:
Carry out risk assessment for every premises before entering site in line with organisational
policies and procedures and comply strictly with site requirements, hazard warnings, special
arrangements and safe work method statement on every visit to ensure on site safety for
employees and customers
Provide accurate reading of meters at customer’s premises using hand held meter reading
device, liaising with customers to obtain safe and unhindered access to the metering location
Walk 15 – 30 kms per day in varied weather conditions and drive substantial distances as
required, to read meters as per roster
Ensure meter reading rounds are accurately uploaded and downloaded on a daily basis and
that all email relating to access PTJs, check reads etc are read and actioned in a timely
manner
Assess the status of relevant control equipment, condition of meters and installations to
assist in the upkeep and maintenance, including damaged, unsealed or suspected tampering
of meters
Immediately advise Manager if unable to complete round on time or if reading work not
allocated for that day
Treat customers courteously referring them to Essential Energy’s Contact Centres for further
information and assistance
Maintain neat presentation, wearing uniforms, and driving and maintaining vehicles as per
CEM7105 Drivers Handbook
Maintain regular communication with Manager to ensure safety and business objectives are
met.
2 REPORTING / WORKING RELATIONSHIPS
The Meter Reader reports to the Meter Reading Regional Manager
Works collaboratively with all stakeholders to the Meter Reading Strategy and Development
group including but not exclusive to:
o
o
o
Group Manager Meter Reading Strategy and Development
Meter Reading Regional Managers
Regional Safety Coordinators
Will work autonomously and within a team environment.
3rd March 2011 – Issue 5
Approved by: General Manager Workplace Relations
Page 2 of 4
COMMERCIAL–IN–CONFIDENCE
UNCONTROLLED COPY IF PRINTED

CBPD0005 Meter Reader 17/06/10
Position Description Template - CEOF6197
3 QUALIFICATION/S
The successful applicant will undertake the role of the Meter Reader in a safe and acceptable
manner which enhances the skills, knowledge and experience of the relevant qualification.
National Qualification Outcome
Certificate II Enterprise qualification
BSBWOR202A Organise and complete daily work activities
BSBCMM201A Communicate in the workplace
BSBWOR203A Work effectively with others
BSBINM201A Process and maintain workplace information
BSBCUS201A Deliver a service to customers
BSBINN201A Contribute to workplace innovation
BSBSUS201A Participate in environmentally sustainable work practices
BSBOHS201A Participate in OHS processes
UEP0PS202A Apply quality systems to work
TLIC107C Drive vehicle
PUAVEH001A Drive vehicles under operational conditions
BCG1005A Use hand and power tools
Or similar relevant qualifications and/or experience applicable to the role at the required
qualification level
4 KEY CORPORATE ACCOUNTABILITIES
Safety and Environment
The health, safety and wellbeing of our employees, customers, contractors, visitors and the public
is our highest priority and safety is integrated into all that we do.
As an environmentally conscious and responsible company Essential Energy is committed to caring
for and protecting our natural environment.
In your role you will be required to demonstrate safety and environmental compliance and/or
leadership behaviours through role modelling and support of fellow employees by ensuring the
following:
Maintain compliance with approved Safety and Environmental policy and procedures
Take reasonable steps to ensure that you and your fellow employees are competent to
perform work and are made aware of the support and coaching mechanisms available to
enhance a safe working environment
Conduct all relevant office and work site audits and record information for quality and
reporting purposes
Identify and report at risk Safety and Environmental issues to help with management
achieving business objectives
Implement relevant processes to ensure all safety and environmental incidents are
investigated, reported and recorded
Ensure any injuries are managed in accordance with Workers Compensation and Injury
Management policy
As a part of your role you may be required to review the effectiveness of the OHS&E
Management systems and provide adequate resources for the implementation of processes
to meet these corporate objectives.
Quality
Promote a strong commitment to a quality culture, implementing standards of excellence and a
continuous improvement business focus.
3rd March 2011 – Issue 5
Approved by: General Manager Workplace Relations
Page 3 of 4
COMMERCIAL–IN–CONFIDENCE
UNCONTROLLED COPY IF PRINTED

CBPD0005 Meter Reader 17/06/10
Position Description Template - CEOF6197
5 AUTHORISATIONS, LICENCES OR CERTIFICATIONS
Essential
Drivers Licence
HIRAC competency
assessment
Environment Awareness
WorkCover NSW
Construction Induction
Cert
Attainment and ongoing
successful maintenance of
all regulatory, industry
and business required
licences, authorisations
and other such certificates
deemed necessary for the
role
Desirable
First Aid
Dog Awareness Certificate
Rail Access
Driver Training
6 KNOWLEDGE REQUIREMENTS
Knowledge of meter reading operational environment
Knowledge of meter reading high risk site procedures.Eg. Knowledge of the customers,
business units and key stakeholders.
7 REQUIRED SKILLS AND EXPERIENCE
Ability to accurately assess and record data
Strong customer service skills
Strong organisational skills
Strong communication and interpersonal skills
Ability to interact with a diverse range of people
Ability to work unsupervised.
8 CORPORATE HR REQUIREMENTS
Comply with current Equal Employment Opportunity (EEO) legislation, Essential Energy’s
employee Code of Conduct, OH&S and Environmental policies
Reinforce and promote the principles of equal employment opportunity and diversity in the
workplace, ensuring that all employees are treated with dignity and respect
Act not to disclose any confidential information without proper authority, including customer
data, personnel data, commercial performance data, corporate strategies and pricing
strategies, trade secrets and the like
Meet individual responsibilities under the State Records Act 1998, ensuring the creation, care
and protection of, and disposal in accordance with corporate guidelines of any record,
physical or electronic, including e-mail, of an organisational nature
Ensure all Essential Energy property is protected against theft or damage, report any threat
against infrastructure and make sure all visitors on Essential Energy premises comply with
the relevant safe working codes of practice and statutory regulations.
3rd March 2011 – Issue 5
Approved by: General Manager Workplace Relations
Page 4 of 4
COMMERCIAL–IN–CONFIDENCE
UNCONTROLLED COPY IF PRINTED