IMPROVING PERFORMANCE THROUGH STATISTICAL THINKING

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Statistical Thinking • Key Concepts –Think processes and systems –Recognize variation –Analyze to increase knowledge –Take action –Improve • Role of Data –Quantify variation –Measure effects 48
Statistics and Improvement Statistical Thinking Statistical Methods Process Variation Data Improvement Philosophy Analysis Action 49
Page 1 and 2: IMPROVING PERFORMANCE THROUGH STATI
Page 3 and 4: Kahneman & Tversky Experiment #2 Wh
Page 5 and 6: Kahneman & Tversky: “Prospect The
Page 7 and 8: I. Introduction and Motivation
Page 9 and 10: Objectives • Obtain a common unde
Page 11 and 12: Flowchart of a Product Complaint Sy
Page 13 and 14: Doug Hlavacek Ecolab
Page 15 and 16: Definition Statistical Thinking is
Page 17 and 18: Evaluation Based on Data • Why is
Page 19 and 20: Systems and Processes Statistical T
Page 21 and 22: SYSTEM Supplier Supplier Supplier S
Page 23 and 24: Like it or not, variation is everyw
Page 25 and 26: Deming once said: If I had to reduc
Page 27 and 28: Specifications vs. Targets Bad Good
Page 29 and 30: Types of Variation • Common Cause
Page 31 and 32: Common Causes • Numerous • Repe
Page 33 and 34: The Special and Common Cause Spectr
Page 35 and 36: The Get A-Head Program Work hard Be
Page 37 and 38: Structural Causes of Variability
Page 39 and 40: Pitfall: Valuing Only Quantitative
Page 41 and 42: Robustness of Product and Process D
Page 43 and 44: Robustness in Management • Develo
Page 45 and 46: Three Ways to Reduce Variation and
Page 47: Steps in Implementing Statistical T
Page 51 and 52: How Could Statistical Thinking Bene
Page 53 and 54: 3M Bob Mitchell
Page 55 and 56: Without Data • Everyone is an exp
Page 57 and 58: Without Statistical Thinking • Pr
Page 59 and 60: Improvement for Common Causes • A
Page 61 and 62: Process Improvement Strategy Steps
Page 63 and 64: Statistical Thinking for Business I
Page 66 and 67: Using Statistical Thinking Without
Page 68 and 69: Two Case Studies • Where’s the
Page 70 and 71: Use of Statistical Thinking Depends
Page 72 and 73: Examples of Statistical Thinking at
Page 74 and 75: Statistical Thinking Applications a
Page 76 and 77: Planning Direction Budgeting Manage
Page 78 and 79: Doug Hlavacek Ecolab
Page 80 and 81: SOLUTION Alice (Racquet ball) Carol
Page 82 and 83: Applications of Statistical Thinkin
Page 84 and 85: What barriers stand between my orga
Page 86 and 87: • Don't talk • Use “other”
Page 88 and 89: Interrelationship Digraph • Place
Page 90 and 91: Interrelationship Digraph • Compl
Page 92 and 93: Barriers to Statistical Thinking Do
Page 94 and 95: 3M Bob Mitchell
Page 96 and 97: Sphere of Influence I cannot contro
Page 98 and 99:
Tree Diagram Don’t want to be con
Page 100 and 101:
3M Stu Janis
Page 102 and 103:
Breakout Format • Take 45 minutes
Page 104:
Feedback for Improvement Did well C
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IMPROVING PERFORMANCE THROUGH STATISTICAL THINKING

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