2001-2002 Annual Report - Public Guardian and Trustee of British ...

GOAL #7 — THE PGT WILL MAINTAIN A WORK ENVIRONMENT THAT ATTRACTS, DEVELOPS
AND EMPOWERS STAFF TO DELIVER QUALITY SERVICE TO CLIENTS
Organization-Wide Services
Objective
(a) High quality programs for staff
orientation and training will be
developed.
Performance Measure and Target
(iii) Median number of training days per staff per year.
Target - 3 days
100%
80%
60%
40%
20%
0%
✓ Target Met
50% 50%
Target
Achieved
The number of training days per staff per year is another
indicator contributing to quality client service. Staff work in
a dynamic, complex and high volume workload
environment. It is essential that they be provided with
current and relevant training to assist them in delivering
comprehensive and appropriate service to clients. In 2001/
2002, the target of a median 21 hours was achieved.
Performance Measure and Target
✓ — Target Met
(iv) Percentage of staff who believe that they have the
necessary training to do their current work well.
Target - 60%
100%
80%
60%
40%
20%
0%
60%
Target
90%
Achieved
Staff need to feel confident that they have the knowledge
and skills to do their work and that the PGT will provide
them with appropriate training to be able to carry out their
roles effectively. This is an important contributing factor in
the delivery of quality client service. In response to a staff
questionnaire, 28/31 or 90% of staff that responded to the
questionnaire, indicated they believe they have the necessary
training to do their current work well. It is recognized that
the survey response rate was somewhat low 5 .
5
The survey resulted in a response rate of 15%. The questionnaires themselves were sent out via e-mail and respondents
were invited to reply either via e-mail to one person, or by interoffice mail to one person where anonymity could be assured.
The survey will be repeated in 2002/2003.
2001/2002 PGT Performance Report
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