5th edition of Spotlight - Northern Ireland Housing Executive

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MindWise Outcomes Framework About MindWise MindWise, (formerly Rethink NI) is a leading membership charity which supports people affected by severe mental illness and other mental health difficulties and promotes early intervention. We offer a range of recovery based services including supported housing, community resource centres, advocacy services, carer support, volunteer and self management programmes. Outcomes Framework MindWise Outcomes Framework aims to organisationally embed best practice in supporting people with mental health needs. We compared some existing models and agreed that ‘Recovery Star’ (the ‘Outcomes Framework for Mental Health Services’ under the National Social Inclusion Programme 2009) could, with some adaptation, ‘sit well’ within both our Supported Housing and Day Care/ Resource services. It would provide a standardised direction and approach whilst creating a direct link to MindWise referral processes and service support plans and hence these would be interwoven within all aspects of the outcomes framework. The core operational outcomes are: Managing Mental health • Self-care • Living skills • Social networks • Work • Relationships • Addictive behaviour • Responsibilities • Identity and self-esteem • Trust and hope Rolling it out The priorities for this were: • To ensure representation from the diverse range of key stakeholders (staff, volunteers, service users, carers) in the development of the product – a project management approach was used • To ensure the delivery of effective training to all staff alongside the production of meaningful outcome capture documentation • To allow learning from current best practice regarding outcome data capture • Demonstration of current best practice in capture of outcome data • Development and introduction of an outcome capture tool within an appropriate time frame. MindWise services and their managers were required to be highly motivated for taking part in the outcomes work, as the engagement and service implementation needs to be essentially self-driven. Strong leadership was required to ensure the process remain inclusive and achieved the desired result. Next Steps MindWise Outcomes Framework has been in place from mid March 2010 and to date the feedback from both service users and staff during service review visits has been positive. As with any new system there are of course some ‘blips’ which require ironing out, but they are minor and the process continues to run fairly smoothly. The compilation of returns will provide a selection of qualitative and quantitive data for analysis and consideration as to how the system is working and will also provide broad indicators as to how we can further improve and develop the framework and process of collection. MindWise Service Improvement Team recognises this initiative as a continual ‘live’ process, with ongoing opportunities for growth and development and as a major part of service delivery and improvement. For further information contact: Chris Smallwoods, Service Improvement Manager, MindWise Tel: (028) 90402323 chris.smallwoods@mindwisenv.org Congratulations to Chris who was one of the ten award winners recognised at the recent Northern Ireland Independent Health Care Awards. Chris earned his nomination in the Training Initiative Category, for putting in place an Outcomes Framework to allow MindWise to measure the work they do. 6
Outcomes Paperwork Report: Women’s Aid in Antrim, Ballymena, Carrickfergus, Larne & Newtownabbey In May 2009 a training day was facilitated by Onus Training & Consultancy to demonstrate the principles of the ‘Wheel of Life’. Using the ‘Wheel of Life’ as a model, the Women’s Aid Outcomes Wheel, Needs Assessment and Support Planning paperwork was created by the Floating Support and Community Resettlement Manager in consultation with the Refuge, Floating Support, and Community Resettlement Services and their clients. Ten areas of need (to be assessed when a client would utilise the services) were selected in line with the Basket of Indicators detailed by SP and which incorporate the 5 high level SP national outcomes: 1. Domestic Violence / Safety Assessment 2. Housing Assessment 3. Dependents Assessment 4. Legal Assessment 5. Income / Financial Assessment 6. Physical Health Assessment 7. Emotional / Mental Health Assessment 8. Self Care / Living Skills & Drug/Alcohol Assessment 9. Support Network & Cultural Needs Assessment 10. Personal Growth Assessment LEGAL At the end of the pilot the feedback was extremely positive from both staff and clients. Clients reported the benefits of being able to visualise their journey of progression on the wheel (distance travelled) and staff reported the benefits of being able to capture a full picture of the client’s support requirements with the absence of unnecessary duplication. Information sessions about the Outcomes Model have also been facilitated for other Women’s Aid groups regionally. As a result, another pilot commenced in September and will run to the end of December 2010. In January 2011 a working group will consider feedback from staff and clients on a regional level with a view to making amendments and improvements to the current format. The aim is to create the final outcomes documentation for Women’s Aid services by March 2011. For further information contact: Gail McLaughlin Womens Aid (A, B, C, L & N) gail.womensaid@btconnect.com Outcomes wheel - assessment guidelines Mark each area 1-5 where 5 = no issue and 1 = serious issue DOMESTIC VIOLENCE / SAFETY 5 DEPENDENTS In August 2009 there was an information session for all staff and following this we ran a four month pilot phase September to December 2009. Continuous feedback was received from the various teams throughout the period, the aim being to ensure that the Needs Assessment and Support Plans were both client led and outcomes focused. As a result amendments were made throughout the process so that the paperwork identified all the needs associated with survivors of domestic violence. PERSONAL GROWTH SELF-CARE/ LIVING SKILLS 5 5 4 4 5 5 3 3 4 SUPPORT NETWORK/ CULTURAL NEEDS 4 3 2 2 3 2 1 1 2 1 1 4 1 2 3 4 5 3 2 1 1 1 EMOTIONAL/ MENTAL HEALTH 2 1 1 2 3 3 2 2 4 4 5 3 3 5 4 4 PHYSICAL HEALTH 5 5 HOUSING INCOME/ BUDGETING 7
Page 1 and 2: Spotlight Issue 5 Social Developmen
Page 3 and 4: Business update In October 2010 SP
Page 5: Quality Assessment Framework - QAF2
Page 9 and 10: Belfast Central Mission’s (BCM) L
Page 11 and 12: Lighthouse Hostel - The Express You
Page 13 and 14: Update - Who’s who in the SP team
Page 15 and 16: Glossary of Terms Accreditation: A

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