KanCare Training for Providers - Ubhonline.com

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Member Website liveandworkwell.com, makes it simple for members to: • Identify network clinicians and facilities • Locate community resources • Find articles on a variety of wellness and work topics • Take self-assessments The search engine allows members and providers to locate in-network providers for behavioral health and substance use disorder services. Providers can be located geographically, by specialty, license type and expertise. The website has an area designed to help members manage and take control of life challenges. Confidential property of Optum. Do not distribute or reproduce without express permission from Optum. 32
Provider and Member Resources An extensive condition-based library covering key behavioral and medical topics can be found on liveandworkwell.com under the Health and Well-Being Center within BeWell. • Abuse & Neglect: Child • Abuse: Domestic Violence • Abuse & Neglect: Elder • ADHD (Adult) • ADHD (Youth) • Alzheimer’s & Dementia • Anxiety • Arthritis • Asthma • Autism • Bipolar (Adult) • Bipolar (Youth) • Cancer • Childhood Illness • Chronic Pain • Depression (Adult) • Depression (Youth) • Diabetes • Eating Disorders (Adult) • Eating Disorders (Youth) • Heart Disease/Circulatory • HIV • Infertility • Obesity • Personality Disorders • Obsessions & Compulsions • Phobias • Postpartum Depression • Post-Traumatic Stress Disorder • Schizophrenia (Adult) • Schizophrenia (Youth) • Sexual Problems • Stress • Traumatic Brain Injury Confidential property of Optum. Do not distribute or reproduce without express permission from Optum. 33
Page 1 and 2: KanCare Training for Providers Optu
Page 3 and 4: Introduction to Optum • United Be
Page 5 and 6: Behavioral Health Services
Page 7 and 8: Behavioral Services • Inpatient H
Page 9 and 10: Value Added Services - continued
Page 11 and 12: Pre-Specified Initial Authorization
Page 13 and 14: Authorization Non-emergent situatio
Page 15 and 16: Eligibility and Benefit Review Proc
Page 17 and 18: Appeals and Grievances
Page 19 and 20: Services While In Appeal • You ma
Page 21 and 22: Treatment Record Documentation
Page 23 and 24: Discharge Planning • Effective di
Page 25 and 26: Billing and Claims
Page 27 and 28: Claims Tips To ensure clean claims
Page 29 and 30: Member Information
Page 31: Member Rights and Responsibilities
Page 35 and 36: Access to Care - Standards Routine
Page 37 and 38: Provider Responsibilities • Provi
Page 39 and 40: Optum Provider Website • Provider
Page 41 and 42: Network Participation
Page 43 and 44: Joining Our Network If you have rec

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