KanCare Training for Providers - Ubhonline.com

Access to Care – Standards
Routine Outpatient –Mental Health
Routine Outpatient – Substance Use Disorders
Urgent
If not addressed in a timely way could escalate to an
emergency situation
Life threatening emergencies
Imminent risk of harm or death to self or others due to a
medical or psychiatric condition
Post Inpatient Discharge
If you are unable to see the member during this time –
refer to another in‐network provider to satisfy this
deadline
Special Health Care Needs: IV drug users identified as
having used drugs within the last 6 months, will need to be
seen for treatment
Missed an Appointment
The Optum Care Advocate for behavioral services will
contact members who have missed a post‐discharge
appointment to reschedule that appointment
Members will be offered an initial appointment
within 10 calendar days
Assessment within 14 days of initial contact.
Treatment services are delivered within 14 days
of assessment
Referral within 24 hours. Services delivered
within 48 hours of initial contact
Referral is Immediate
All members must be seen within 72 hours post
discharge
Within 14 calendar days of initial contact
Within 24 hours
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