children - West London Mental Health NHS Trust

Email security
Top tips from the trust’s information
governance manager, Robin Webster
• Make sure that you have
selected the intended
addressee before selecting
send; the name match selected
by the address book may not
be the intended addressee.
Be aware that you have a
“Frequent Contacts” address
book containing the email
addresses of everyone you have
sent email to; this will be used
first to select a name match
and could result in confidential
information being sent to
someone outside the Trust.
• Never send patient-identifiable
information outside the trust by
e-mail unless both the sender
and recipient are using an
NHS.NET email address. Email
from one xxx.wlmht.nhs.uk
to another xxx.wlmht.nhs.uk
Volunteering
The trust is in the process of placing new
volunteers around the trust. Pat McGrath,
volunteer services manager says, “We are
very lucky to have the calibre and skill mix
from the volunteers who have come forward.
Some volunteers are placed as ward visitors,
supporting ward activities or assisting with
groups organised by occupational therapy. We
have some volunteers with particular skills and
experience which enables some services to
offer a different range of activities.”
address is secure including email
between different trust sites.
• Be careful when forwarding
e-mail; check all previous
messages in the chain to ensure
that you are not passing on
information not intended for
the addressee; be particularly
careful about forwarding
patient-identifiable information.
• Beware of using “Reply to all”.
Your response may contain
material that is not appropriate
for everyone on the list.
• Avoid abbreviations, acronyms
or text speak
• Remember that under the
Freedom of Information
Act internal e-mail may be
disclosable to someone outside
the trust.
The trust will begin to recruit volunteers again
in the spring of 2009. Volunteer services can be
contacted on 0208 354 8366. Contact volunteer
services if you think a volunteer could
contribute to ward activities as part of the Star
Wards project.
THE HOT SEAT
Dr Nick Broughton
Clinical director for the West London forensic
service delivery unit and consultant forensic
psychiatrist at Her Majesty’s Young Offenders
Institute, Feltham.
Responsibilities at the trust?
Together with Andy Weir I am responsible for
managing the west London forensic services which
include women’s services, forensic adolescent services
and men’s secure services on the Ealing site. In addition
I am currently covering a colleague’s maternity leave
and am working at Feltham, both on the inpatient unit
and with the prison’s CMHT.
Career history?
I completed my medical school training at Cambridge
University and St Thomas’ Hospital in London. I then
joined the St Mary’s psychiatric training scheme and had a
number of senior house officer jobs in north west London
(including at this trust) and in Hertfordshire. I came to
work at WLMHT in 1997 initially as a clinical research
fellow, then as a senior registrar and was appointed a
consultant in 2000.
What did you want to be when you were at school?
I wanted to be a doctor from a very young age but at times
also had ambitions to become a marine biologist.
Why did you decide to specialise in psychiatry?
I was inspired during my psychiatry placements at
medical school. I really enjoyed spending time with
patients and getting to know them. I also realised that
what clinical skills I had centred around talking and
listening to patients.
Favourite part of the job?
Spending time with patients and seeing them progress.
I also really enjoy working with colleagues from
all disciplines and developing strong and effective
multidisciplinary teams.
Least favourite part of the job?
Time spent in front of my computer particularly receiving
and responding to emails.
What is your leadership style?
Hopefully I am approachable and inclusive. By this I mean
that I like to involve colleagues in decision making. I try
to empower and enable colleagues to perform their jobs
as effectively as possible and attempt to inspire people and
make them believe that their goals are achievable.
Describe yourself in four words?
Passionate, compassionate, thorough and calm (most of
the time).
What three things would you put in your Room 101?
Goats cheese, my inbox and litter.
What would improve your working life at the trust?
More time, less paperwork and better accommodation for
the patients in the Tony Hillis wing.
What are you most proud of that you have done at
WLMHT?
It is early days in terms of my managerial career, but I would
like to think that I am helping to improve relationships
between clinicians and managers. I am also proud of the
care that I have delivered to my patients especially those
who have been discharged and gone on to lead meaningful
lives in the community, and I would like to think that I have
helped give my patients a sense of hope.
What do you enjoy doing when you are not at work?
Spending time with my family, playing golf and skiing. I
am also a passionate Manchester United fan and one of
the highlights of last year was seeing them beat Barcelona
in the semi-finals of the Champions League.
Best piece of advice you have been given?
The first consultant psychiatrist I worked for at medical
school told me that to become a good psychiatrist you
should experience as much of life as possible. That way
you will be better able to understand your patients.
8 MENTALHEALTHMATTERS MENTALHEALTHMATTERS 9