performance evaluation in the hospitality industry - Icabr.com
performance evaluation in the hospitality industry - Icabr.com
performance evaluation in the hospitality industry - Icabr.com
Create successful ePaper yourself
Turn your PDF publications into a flip-book with our unique Google optimized e-Paper software.
Phillips, P. and Louvieris, P. “Performance Measurement Systems <strong>in</strong> Tourism, Hospitality,<br />
and Leisure SMEs: A Balanced Scorecard Perspective”, Journal of Travel Research, Vol.44,<br />
No.2, pp. 201-211, 2005.<br />
Porter, M.E. 1985. Competitive Advantage: Creat<strong>in</strong>g and Susta<strong>in</strong><strong>in</strong>g Superior Performance,<br />
The Free Press, New York.<br />
Render, B. And Starir Jr., R.M. 2005. Quantitative Bus<strong>in</strong>ess Analysis, 8 th Edition, Pearson,<br />
Prentice-Hall. NJ.<br />
Saaty, T.L. 1980.The Analytic Hierarchy Process, RWS Publications, Pittsburgh.<br />
Saaty, T.L. 1994. Fundamentals of Decision Mak<strong>in</strong>g and Priority Theory With <strong>the</strong> Analytic<br />
Hierarchy Process, RWS Publications, Pittsburgh.<br />
Saulan, M.S. 2009. Bus<strong>in</strong>ess Research <strong>in</strong> Service Industries: The Choice of Mean<strong>in</strong>gful<br />
Methodological Approaches, Proceed<strong>in</strong>gs of <strong>the</strong> 8 th European Conferece on Research<br />
Methods <strong>in</strong> Bus<strong>in</strong>ess and Management, Malta.<br />
Sharma, A. and Christie, I. “Performance Assessment us<strong>in</strong>g Value-Cha<strong>in</strong> Analysis <strong>in</strong><br />
Mozambique”, International Journal of Contemporary Hospitality Management, Vol.22, No.3,<br />
pp.1-34, 2010. (pre-pr<strong>in</strong>t).<br />
Sou<strong>the</strong>rn, G. “A systems approach to <strong>performance</strong> measurement <strong>in</strong> <strong>hospitality</strong>”, International<br />
Journal of Contemporary Hospitality Management, Vol.11, No.7, pp.366-376, 1999.<br />
Taylor, F.W. 1911. The Pr<strong>in</strong>ciples of Scientific Management, Harper and Bro<strong>the</strong>rs, NY.<br />
14