factsheet - Tech Mahindra

Solutions Landscape
Tech Mahindra has pioneerd the art of delivering
mission critical software solutions on target, for
industry leaders. Tech Mahindra leverages its
domain expertise, coupled with its
TM
proven service delivery framework mASTER - the
global offshore delivery model of the organization,
to help customers gain efficiencies for faster timeto-market.
Our Solutions Support areas
include:
Business Support Systems including telecom
billing systems, billing mediation, customer
relationship management and fraud
management.
Operations Support Systems including
inventory management, traffic management,
fault management, workforce management, EAI
solutions and legacy signaling systems.
Next Generation Services includes VoIP,
intelligent networks and mobile IP, next
generation soft switches and signaling protocols.
Network Design and Engineering consists of RF
planning & optimization; data quality
management; IP network design & planning;
network operation center; proactive performance
modeling, testing, monitoring, troubleshooting,
diagnosis and tuning of applications and
network; network audit; traffic engineering;
capacity planning; network and configuration
management; reliability engineering.
Embedded Systems Product Engineering
Services includes development, integration,
porting & testing of real-time software for
consumer electronics devices such as STBs, PMPs,
DVRs, mobile handsets and handheld terminals.
Mobility Solutions includes application porting,
handset applications / content validation, VAS
infrastructure, SI services and wireless switching.
Business Intelligence and Performance
Management Solutions including Modular,
Generic Deployable Telecom BI Framework for
Customer Experience, Sales Analysis, Financial
Management, Churn Reduction, Offer Suitability,
Customer Data Integration, Customer
Segmentation.
Security Consulting Services including
application security, network and systems
security, security testing, business
continuity and disaster recovery services,
identity and access management,
security governance, managed security
services and financial & regulatory
compliance services.
Global Managed Services consisting of
application management for host of telco
& non-telco applications such as billing,
customer relationship management,
revenue assurance and enterprise resource
planning.
IT Infrastructure Operations and
Management Services including data
center management, network
management, end user support (service
desk), system engineering, database
management, storage & backup
management and IT security.
Business Process Outsourcing &
Management including research &
analytics, financial management, and data
management.
Testing Services include testing
capabilities across the complete lifecycle
with both manual and tool-based services
for faster time-to-market and reduced
development and support costs.
factsheet