C a s e S t u d y - Tech Mahindra

Case Summary
The client was experiencing massive
slowdown in their business critical
operations, while they were
transforming their networks over the
IP backbone. In the OSS space the
key element was a robust service
activation solution. Tech Mahindra
took complete responsibility and
accountability to deliver end-to-end
service activation suite, which
included product (Metasolv)
implementation and integration.
© Tech Mahindra Limited 2008
Business Challenges Business Benefits
End to End Implementation of Service Activation Suite for Tier 1 Operator in Australia
The client is a leading provider
of both local and long distance
telephone services, mobile
services, dialup, wireless, DSL
and cable internet access in
Australia. It has an estimated
9.3m mobile subscriber base.
� Identifying proactively the missing links in terms of
support for flow-through provisioning IP telephony
services
� Inability of Operations team to process huge volume of
work order manually and then handing them over to
engineering team to activate services for the customer
� Activation of services across multiple vendor and varied
technologies
� Established a unified platform to activate services
irrespective of underlying network equipment and
vendors
� Automated the order-to-activate provisioning
process resulting in huge cost savings on the
operational expenses
� Improved service design to eliminate ambiguity
while implementing the product (Metasolv)
� Lowered the operational cost by reducing the
manual task and activities
Background
The client is one of the largest C providers a s of e wire line and S wireless t u services d across y Australia.
The client had too many legacy systems which had inherently complex and disparate set of architectures
resulting in massive slowdown of their business critical operations. In parallel they were transforming their
networks over the IP backbone using NGN architecture. This in effect led to the need for OSS/BSS
transformation.
In the OSS space, the key element was a robust service activation solution. Client had chosen Metasolv for
service activation apart from the existing systems.
This implied the implementation of Metasolv and its integration with other products and systems.
Client was looking for a partner who could take complete responsibility for Metasolv implementation and
integration.
Tech Mahindra Solution
Given the extensive domain experience, the client selected Tech Mahindra as their partner for OSS
transformation.
Tech Mahindra took complete responsibility and accountability to deliver end-to-end service activation suite,
which included product (Metasolv) implementation and integration with upstream and downstream
applications of the ecosystem.
It had the capabilities of least touch point for doing flow-through provisioning.. Following were the salient
features of the overall engagement.
� Provided a framework to activate IP telephony services which will eventually span the logic across
network elements.
� Build flexible business logic for upstream interfaces to launch services within the timelines.
� Feasibility studies were conducted for the services to be launched from activation product components
perspective.
� Provided consulting on correctness of business requirements from activation components perspective.
The main phases of the project were
� Requirement analysis
a. Identification and feasibility of the business use cases
b. Identification of gaps in business requirements.
c. Validation of business requirements from product (Metasolv) perspective
� Design
a. Service design for IP telephony services. This incorporates service bundling, process flow
and various APIs call formulation for activating services on to the network.
b. Design of network cartridges for soft switch and other media devices. This includes
servicemodelling and respective low level design for provisioning and connection classes.
www.techmahindra.com

End to End Implementation of Service Activation Suite for Tier 1 Operator in Australia
Workshops on product
functionality were
conducted for the technical
team of the client to make
them aware of the required
product functionalities and
performance expectation.
© Tech Mahindra Limited 2008
c. Design of service request translator spawning logic for the information flow from
upstream systems.
� Implementation
a. Interface of Core Activation product (Metasolv) with other components of ecosystem.
b. Interfaces with Network elements
c. Integration with upstream interfaces
Cartridges
Cartridges
Broadworks
Network
NetCracker
EAI
Service Request Translator
Metasolv Activation Platform
Activation
Controller
Cartridges
Cartridges
BRIX
Voicemail
SBC
Cartridges
Cartridges
HCPE
Client Benefit
� Operational Efficiency Benefits
a. Provisioning life cycle is reduced significantly with the automation.
� Customer Experience Benefits
a. Service Provider is able to activate customer services in short span of time.
b. Significant reduction in mean time of repair and maintenance.
About Tech Mahindra
Tech Mahindra is a global systems integrator and business transformation consulting organization focused on the
communications industry. With the convergence of media and telecom, the changing landscape of the telecom industry
is becoming extremely competitive. As companies rapidly strive to gain a competitive advantage, Tech Mahindra helps
them innovate and transform by leveraging its unique insights, differentiated services and flexible partnering models. This
has helped our customers reduce operating costs and generate new revenue streams.
© 2008 Tech Mahindra Limited. All Rights Reserved. Reproduction of this publication in any form without
prior written permission is forbidden. The names of actual companies and products mentioned herein may be
the trademarks of their respective owners.
www.techmahindra.com