Medical Practice Info: COLLINGWOOD - North Yarra Community ...
Medical Practice Info: COLLINGWOOD - North Yarra Community ...
Medical Practice Info: COLLINGWOOD - North Yarra Community ...
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MEDICAL PRACTICE INFORMATION SHEET<br />
Cohealth<br />
Our practice currently participates in the RACGP training program. This provides us with an opportunity to employ GP<br />
Registrars who have applied to us through the program to complete a 6 month term with us during their General<br />
<strong>Practice</strong> rotation. This term may be extended to 12 months in the case of a GP who wishes to work part time.<br />
Services available:<br />
General medical consultations, refugee health, home visits, check ups, family planning, Pap smears, pregnancy<br />
tests, ECG: heart check, chronic disease management, care plans, counselling, vaccination: children and travel,<br />
minor surgery: suturing wounds, liquid nitrogen freezing therapy for sun spots and warts, nutritional advice, industrial<br />
medical advice and consultation, and skin checks. Our Doctors work closely with our on site nurses, pharmacists<br />
and allied health services to ensure comprehensive care<br />
Fees and billing arrangements: <strong>Medical</strong> service at cohealth Collinwood are bulk billed for holders of Centrelink<br />
concession cards (pension and HCC) and Dept Veteran’s Affairs card holders, along with ATSI clients, refugees and<br />
asylum seekers. We need to have your current Medicare card details as well as your Health Care Card details;<br />
please ensure that you bring your cards with you and advise us of any changes. All other clients will be charged a copayment<br />
of $20 per visit. We can claim the Medicare rebate for you after you pay the full cost of the visit.<br />
SMS Reminders<br />
We routinely send SMS reminders to your mobile phone to remind you of your appointment – be sure to provide us<br />
with your current mobile number so that we can send you an SMS reminder – If you do not want us to send a<br />
reminder please advise our friendly reception team who will make a note on your file.<br />
Reminder System:<br />
Our practice is committed to preventive care. We may issue you with a reminder notice from time to time offering you<br />
preventive health services appropriate to your care. If you do not wish to be part of this system please let us know at<br />
reception. If your Doctor has ordered a test for you it is important that you make an appointment as soon as<br />
you have had your test so that your results can be given to you. Please ensure that all of your contact details are<br />
up to date as we may need to contact you if your result is abnormal.<br />
Management of your Personal Health <strong>Info</strong>rmation<br />
Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health<br />
information at all times and to ensure that this information is only available to authorised members of staff. A copy of<br />
our privacy policy is available on request from reception.<br />
Transfer of <strong>Medical</strong> Records<br />
If you wish to transfer your health record to another service provider please ask your new provider to send NYCH a<br />
transfer application form signed by you. Alternatively if you would like NYCH to obtain records from another service<br />
provider please see reception for a transfer application. Applications for the transfer of a health records will be<br />
processed with in 30 days of receiving the request.<br />
Your rights:<br />
NYCH respects the fundamental right of all clients and community members to have an accessible, confidential and<br />
constructive avenue for providing positive or negative feedback about NYCH services, and for having these<br />
comments or complaints dealt with in a fair and efficient way.<br />
Written complaints or suggestions can be placed in the Suggestion Box, located at Reception at each centre,<br />
or given to any staff or Board member.<br />
NYCH also welcomes verbal complaints. Verbal complaints may be about a minor matter that would not in the normal<br />
course of events generate a written complaint eg appearance of the centres, delays in appointment times.<br />
If you have a problem we would like to hear about it.<br />
Please feel free to talk to your doctor or receptionist if you have a suggestion or complaint. The <strong>Practice</strong> Manager is<br />
also available to speak with you. Please ask a Receptionist who will arrange this for you. You may prefer to write to<br />
us or use our suggestion box. We take your concerns, suggestions and complaints seriously. All complaints are<br />
discussed at management level and a response is made in writing. However, if you wish to take the matter further<br />
and feel that you need to discuss the matter outside of the surgery there are several options available including The<br />
<strong>Medical</strong> Registration Board, AMA or Health Care Complaints Commission at<br />
VICTORIA<br />
Victorian Health Services Commissioner<br />
Level 30, 570 Bourke Street Melbourne, VIC 3000<br />
Tel: 03 8601 5222<br />
Regional Free Call number: 1800 136 066<br />
D o c u m e n t u p d a t e d 9 th M a y 2 0 1 4