Oct - Dec 2008 - United Bank Limited

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Human Resource Regional Chief Teller Training Program: One full-day training designed for senior tellers to take on their roles as Chief Tellers was arranged. In-depth awareness created through discussions and presentations covered areas such as branch management, ATM operations as well as handling of foreign currency accounts. Systems Training: This training was conducted for the support of new business initiatives and launch of new web based systems applications for cheque books as well as WIZ Prepaid VISA Debit Cards. Apart from the above, training efforts were also aimed at conducting multiple runs of 15-day Basic Banking Trainings as well as the month long CBO Refresher Programs. A total of 345 training programs were offered by Training and Organizational Development benefiting 2,384 employees through various learning interventions. S. No. Executive Summary Jan '08 to Dec '08 Description No. of No. of Programs Participants 1 In-house Technical 111 8470 2 External Technical 142 463 3 In-house Soft Skills 28 1046 4 External Soft 38 136 5 International 25 39 6 Management Trainee 1 37 Total 345 10191 Banking Operations Training for GCCAG MT Program now on the anvil 2009 Tapping fresh talent and providing trained resources to different departments and divisions of the bank has always been one of the main aims of UBL’s Human Resource Division. After the successful induction of MT Batch VIII, work has begun on the MT Program for 2009. The first phase of the program involves identifying quality human resources from top business schools of Pakistan. UBL HR Teams will, as they have done in the past, visit these schools to brief the students on the diverse opportunities that the bank offers to the educated youth, especially those who wish to make a career in the banking and financial services sector. Batch IX that will be taken on board in 2009 will see an induction process that has been made more stimulating and effective and shall enable MTs to be better prepared to take on important assignments in an increasingly challenging business environment. Recruitment 24/7/365 at ‘Careers @ UBL’ UBL’s recruitment portal Careers @ UBL provides prospective candidates with an easy way to apply against vacancies that exist anywhere in the bank. Since October 2008 a number of candidates who had applied were short-listed for different positions based on the requirement of various business areas. The portal remains accessible on a 24/7/365 basis and is a great way for people looking for jobs to send in their CVs. 06 October - December 2008
Human Resource 2nd Batch of RBOs Report for Duty The 2nd batch of Retail Banking Officers (RBOs) joined the bank in December 2008 after successfully completing UBL’s standard hiring process formalities. These new RBOs have been posted across the Retail Banking network, covering 21 regions across Pakistan. The RBOs have been assigned positions in Sales as well as Customer Services, ensuring that the two divisions of the Retail Bank benefit from the program’s key objective of upgrading the quality of people across the network. These RBOs will receive training on and off the job under a clearly defined training program. Following on the heels of the first batch of RBOs, the second batch of high quality RBOs will further strengthen UBL and help the bank reinforce its positive image particularly in terms of offering better banking services to its customers. Internal Job Postings Improve Efficiency in Recruitment! The internal job postings exercise has proven to be a major success ever since it was initiated at the bank, back in September 2007. Its aim has been to identify talent within the bank for any placement opportunity that may arise as a consequence of a new position being created or a vacancy resulting from the departure of an employee. These placements have resulted in making quality resource available to businesses and supporting functions, whilst opening up new avenues for career advancement for existing employees. Identifying resources internally also helps the Bank overcome the dearth of trained people at a challenging time in the market, and speeds up the induction of personnel in positions that cannot be left vacant for any extended period of time. Over 50 internal postings were made during 2008. In the last quarter of 2008, 13 internal jobs were posted in areas such as Retail Bank, BDSI, IT & Compliance that received an overwhelming response, and helped the achievement of greater efficiencies in the recruitment function at UBL HR. A Management Trainee’s experience at UBL By: M. Omer Rehman (Management Trainee Batch 2008, UBL Cards) I still remember my first day at UBL, 28th July 2008, as vividly as if it were yesterday. As I entered the hall at Avari Towers, Karachi, I was surrounded by thirty seven young professionals, like me, from many different universities – rival universities. Some of them knew each other before joining UBL, but for the most of us, including myself, there were thirty seven strangers in the hall. Throughout the day we were guided by people from HR as they told us about the Management Trainee (MT) program: what was expected of us, the challenges that lay ahead and what we should expect. This Orientation Day concluded with a group picture of all MTs as we sized each other up for a fierce placement battle due in a month. HR managers laid down the rules very clearly – we had to prove our value, our potential, our people skills and most of all, we had to seize the opportunity for placement in our preferred department, no matter how or when it came. As our training started, or should I say as the bombardment of information homed in on our pressure sensitive minds, I knew it was going to be a long 30-day month. Being an MBA from IBA with bi-major in MIS and Marketing (yes, Marketing!), the sessions of Fincon, Treasury, Risk etc. tested my patience with alien languages where acronyms seemed more difficult than the actual subject content. I remember asking the stupidest of questions during these sessions, but I had to, because I had no idea what was going on and also because I knew that we would October - December 2008 be quizzed on the same topic the very next day. The following weeks flew by with more presenters and yet more presentations. We progressed quickly, with rapid fire pace at times, on understanding the workings of different departments as well as on the general working of the banking sector. During our training we also visited the State Bank of Pakistan to understand how our ‘Regulator’ works and to see where the hallowed ‘Prudential Regulations’ originate from. We also went to different UBL branches to see how the new ‘Proxima’ initiative was taking shape, or shall I say, reshaping our branches. After all the high-intensity training during the week, soft skills training on Saturdays was always a welcome relief. I honestly felt that the UBL MT Program was instrumental in changing our ‘professional rivalries’ into ‘professional camaraderie’. As the Program came to a close, we MTs looked at ourselves as a “part of the UBL family” and at each other as friends and team-mates. My interface with the officials who came to us as ‘presenters’ had benefits that I hadn’t even imagined. Now, as I walk past corridors or enter into different office areas I see familiar faces, and I know where to go should I need help or guidance. I can proudly say that I now pick up the phone and call people in UBL across Pakistan – Karachi, Lahore, Islamabad and even Faisalabad. Placement Day! After three days of rigorous interviews and tense waiting for the outcome, I found out that I was placed in the department of my first choice i.e. UBL Cards. I initially went on rotation, spending time in Sales, EMU, FRMU and other sections within Cards to get a holistic view of the business. This has played a vital role in my overall understanding of the cards business and for this I am thankful to my supervisors. At UBL I have been given every possible opportunity to develop myself and show my potential. I am exposed not only to what is happening at UBL, but am getting to know what is happening in the entire banking sector through different competitor scans. My MT training has not only enhanced my knowledge of banking but has also helped develop my people skills which, as we all know, forms an integral part of an employee’s overall development and future growth. I still count my time at UBL Cards in months, but I have enjoyed every moment of it. I have been given responsibilities and challenges that I have ownership of and have been guided tremendously by my supervisors. I look forward to being a part of the UBL family for years to come and welcome the next batch of business graduates who should be getting ready to start their career to a world of tremendous opportunities at UBL. 07
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Oct - Dec 2008 - United Bank Limited

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