Actuarial Processes - Sutherland Global Services

Summary
The Sutherland approach to process consulting revealed that the insurer’s
current Actuarial operations in the UK were under-­‐staffed and subsequently
lagging in productivity. Current staff did not have enough time to keep pace
with the high volume of output required for maximum efficiency in the busy
London insurance market. Our discovery process revealed the root causes –
namely, a shortage of Actuarial talent in the UK, a heavy backlog of
analysis/reporting work, and underutilized actuarial software. Following a
detailed process analysis, Sutherland designed a solution that included an
offshore talent pool and additional support with data uploading and review,
reporting, and compliance. Results were immediate and significant, including a
40% reduction in operating costs and a 50% increase in productivity. Future
efforts to generate efficiency gains will continue to drive down costs and
improve productivity and performance across the UK Actuarial operations.
About Sutherland Global Services
Established in 1986, Sutherland Global Services is a global BPO services
enterprise providing integrated Platform-­‐based and Analytics enabled business-­cycle
support solutions for major Industry Verticals and global industry leaders.
Sutherland collaborates with clients to help them excel in their industry while
maximizing their customers’ lifetime value.
Sutherland is Certified as a Minority Business Enterprise by NMSDC®.
© 2012 Sutherland Global Services WP-­‐ACT-­‐040312
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