INSURANCE - Sutherland Global Services
INSURANCE - Sutherland Global Services
INSURANCE - Sutherland Global Services
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<strong>INSURANCE</strong><br />
Business Transformation <strong>Services</strong> • Knowledge <strong>Services</strong> • Business Process Outsourcing • Technology Enabled <strong>Services</strong><br />
Bulgaria • Canada • Colombia • Egypt • India • Mexico • Philippines • United Arab Emirates • United Kingdom • United States<br />
Configuring the Right Solution<br />
For more Information:<br />
To learn more about<br />
<strong>Sutherland</strong> <strong>Global</strong> <strong>Services</strong>,<br />
please contact us:<br />
Toll-Free:<br />
+1 800-388-4557 x2799<br />
E-mail:<br />
sales@sutherlandglobal.com<br />
Website:<br />
www.sutherlandglobal.com<br />
The process is delivered from the <strong>Sutherland</strong> Insurance Center of Excellence in Virginia Beach. The<br />
delivery team includes consultants who are licensed in all 50 states. A dedicated team of non-licensed<br />
consultants qualify the inquiry and transfer the call to licensed consultants to complete the transaction.<br />
To shorten the sales process, <strong>Sutherland</strong> installed “click-to call” on the Client’s website, enabling a<br />
customer to simply click on a link to initiate a call. <strong>Sutherland</strong>’s proprietary CRM system is deployed for<br />
tracking and reporting call reasons and results.<br />
Results & Benefits Delivered<br />
<strong>Sutherland</strong> has grown this program and the client’s business significantly over the past two years and<br />
currently generates over $10 million in Gross Annual Written Premium. <strong>Sutherland</strong> improved the sales<br />
conversion rate by 70%. Along with the increased sales and consistent results, <strong>Sutherland</strong> greatly<br />
enhanced the overall customer experience, and in 2011, was awarded a 100% CSAT score by the client.<br />
About <strong>Sutherland</strong> <strong>Global</strong> <strong>Services</strong><br />
Established in 1986, <strong>Sutherland</strong> <strong>Global</strong> <strong>Services</strong> is a global BPO services enterprise providing<br />
integrated Platform-based and Analytics enabled business-cycle support solutions for major Industry<br />
Verticals and global industry leaders. <strong>Sutherland</strong> collaborates with clients to help them excel in their<br />
industry while maximizing their customers’ lifetime value.<br />
<strong>Sutherland</strong> is Certified as a Minority Business Enterprise by NMSDC ® .<br />
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© 2012 <strong>Sutherland</strong> <strong>Global</strong> <strong>Services</strong> CS-<strong>INSURANCE</strong>-052212
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