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The impact of recent Ontario Pension Benefit Act changes

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Management <strong>of</strong> Inquiries and Complaints from Plan<br />

Beneficiaries<br />

• FSCO Policy A300-450 – Administrator’s Management <strong>of</strong> Inquiries and Complaints<br />

from Plan Beneficiaries which clarifies the responsibilities <strong>of</strong> the plan administrator (PA)<br />

<strong>of</strong> a pension plan in responding to inquiries and complaints from plan beneficiaries<br />

• FSCO recommends that PA have a written internal policy setting out roles and<br />

responsibilities<br />

November 21, 2012<br />

• FSCO expects a response to be provided within 30 days. Where services delegated to<br />

a 3 rd party, PA is still responsible for ensuring inquiry is dealt with per plan terms,<br />

OPBA<br />

23<br />

2012 <strong>Ontario</strong> <strong>Pension</strong> Changes

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