The impact of recent Ontario Pension Benefit Act changes
The impact of recent Ontario Pension Benefit Act changes
The impact of recent Ontario Pension Benefit Act changes
Create successful ePaper yourself
Turn your PDF publications into a flip-book with our unique Google optimized e-Paper software.
Management <strong>of</strong> Inquiries and Complaints from Plan<br />
Beneficiaries<br />
• FSCO Policy A300-450 – Administrator’s Management <strong>of</strong> Inquiries and Complaints<br />
from Plan Beneficiaries which clarifies the responsibilities <strong>of</strong> the plan administrator (PA)<br />
<strong>of</strong> a pension plan in responding to inquiries and complaints from plan beneficiaries<br />
• FSCO recommends that PA have a written internal policy setting out roles and<br />
responsibilities<br />
November 21, 2012<br />
• FSCO expects a response to be provided within 30 days. Where services delegated to<br />
a 3 rd party, PA is still responsible for ensuring inquiry is dealt with per plan terms,<br />
OPBA<br />
23<br />
2012 <strong>Ontario</strong> <strong>Pension</strong> Changes