Let's Build a Smarter Planet: Smarter Cities - NigerianMuse

Sam Immanuel, SW Client Architect, samim@ng.ibm.com
October 14, 2011
Let’s Build a Smarter Planet:
Smarter Cities
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The World Is Changing
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IBM Software for a Smarter Planet
Smarter City: A System of Systems
Interconnecting physical systems and people through information and communications
technology enables economic development for safe, efficient, sustainable cities
Smarter Buildings
Schools, Hospitals, Homes, Office & Plants
Energy, water, waste, emissions management
Smarter Public Safety
Emergency response and communications
Digital video surveillance, crime analytics
Smarter Water Management
Water infrastructure management
Resource planning optimization
Smarter Government Services
Social services, citizen and
Govt. business Services
interaction
Case mgmt, visit optimization
Smarter Cities – Operations Center
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Improved services, operations, safety, sustainability
Incident Mgmt, Domain Correlation
Emergency Response, Citizen Dashboards
Smarter Transportation
Road user charging, congestion pricing
Integrated fare management, traffic prediction
Smarter Energy Management
Smart Grid, Electric Vehicles,
Renewable Energy
Intelligent Utility Network
Communications & Security
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IBM Software for a Smarter Planet
IBM Solutions help cities address these challenges
Public Safety
Smarter Surveillance Systems
Emergency Management
Integration
Micro Weather Forecasting
Energy & Utilities
Network Monitoring and Stability
Smart Grid – Demand Management
Automated Metering
Metropolitan Transportation
Road User Charging
Integrated Fare Management
Transport Info Management
Transportation Asset Management
Government Services
Integrated View Of Citizens
Integrated Case Management
Citizen Services Portal
Intelligent Buildings
Property Performance Management
Building to Grid Integration
Integration With Public Safety
Healthcare
Access / exchange of information
More efficient systems
Enhanced analytics
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IBM Software for a Smarter Planet
Smarter Governments will work to …
IMPROVE CITIZEN AND
BUSINESS SERVICES
Connecting people to
programs based on individual
needs—achieving sustainable
outcomes while reducing
operational costs and
maximizing taxpayer value.
MANAGE RESOURCES
EFFECTIVELY
Leveraging business
intelligence and planning to
improve insight and elevate
performance with visibility
and control.
GOVERNMENT
ENSURE A SUSTAINABLE
ENVIRONMENT
Deploying environmentally
responsible operations,
from energy efficiency and
conservation to transportation
management and the pursuit
of renewable resources.
STRENGTHEN PUBLIC
SECURITY
Enabling defense and law
enforcement organizations
to achieve situational awareness,
increased speed of command and
combat superiority.
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IBM Software for a Smarter Planet
Government is Challenged with Data
Multiple Systems
of Record
Data silos exist internal
and external to agency
or state
Relevant data not shared
Value of one piece of
data in unknown without
context
Privacy Requirements
Minimize exposure of
Personally Identifiable
Information
….while still locating persons
with nefarious plans
How Can Governments
Meet These Challenges?
Public
Pressures and
High Stakes
Successfully correlating
information means lives
are saved.
Failures to correlate
information can be
catastrophic and highly
visible
Data Overload
Less “signal” to much
“noise”
Individual systems over
populated
Incomplete and
inconsistent records
Multiple Types
of Data
Different formats
Different purpose (e.g.,
about people or things)
Cost Control
Productivity lost on
manual data correlation
tasks
Increasing staff costs to
integrate flood of data
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IBM Software for a Smarter Planet
Single View of Person – Benefits for Government
Government Agency
Solution Benefits
Social Services
Provide case workers with a view of all programs supporting each citizen.
Reduce duplication and errors in services eligibility
Identify and address fraud and abuse
Reduce instances of Citizens with multiple SSN
Enable collaboration across agencies and service providers
Revenue and Taxation
Intelligent Law
Enforcement
Uncover hidden relationships between the taxpayer and other taxpayers
that if known would negate or reduce tax benefits
Increase warranted refund denials
Increase validated tax revenue collection
Improve audit program management
Optimize sharing of information across multiple agencies to confirm
identity of travelers and immigrants real-time
Strengthen immigration investigative and enforcement capabilities by
enhancing information processing through both structured and
unstructured sources
Facilitate an integrated approach identity management and the access
to security environments
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IBM Software for a Smarter Planet
Tax and Revenue Mgmt: Success requires a foundation of key information, collaboration and process
management capabilities, supported by analytics
Taxpayer / Tax
Practitioner
Channels
Taxpayer,
3 rd Party
Self-Services
Business Processes
Returns
Payment &
Collections
Tax Agency
Information
Systems
Authoritative
Taxpayer
Insight
Business
Domains
Submission
Processing Debt
Reporting
Risk
Compliance
Taxpayer
Self-Services
Credit Registration Cards
General
Filing
Ledger
Tax Agent /
Auditor
e-Mail
Paper, Fax
Call Centers
Tax Agent,
Auditors,
Collaboration
Tax Agent,
Auditors
Information
Mobile, SMS
Presentation/
Interaction Services
Enterprise Access Services
Forms
Mgmt
Electronic
Signature /
Authorization
Enterprise Service Bus
Taxpayer
Analytics
Taxpayer
Identity
Predictive
Analytics
Fraud
Analytics
Taxpayer
Insight
& Analytics
Filing
Compliance
Process Models
Fraud
Detection
Process Manager
Data Integration/
Information Services
Service Registry
& Repository
Master
Data
Mgmt
Taxpayer
Account
Data
Warehouse
Third party
Interaction
Tax Practitioners
Legal System
Data
Marts
Data
Warehousing
Banks,
Clearing houses
Non-filers,
Under-reporters Marketing
Audit Decision & Fraud
Case Support Insight
Relationship
Taxpayer
Management
Relationships
Non-compliance Case
Management
Trends
Service Mgmt
& & Invocation
Banking Industry
Models
Content
Mgmt
Systems
Document
Mgmt
Systems
Unstructured
Data
Fraud
Audit
Investigations
Collections Product
Resource
Payment
Compliance
Regulatory
Criminal
Investigation
Corporate
Payment
Banking
Compliance
Retail
Banking
Self
Loan
Audit
Origination
Tax Payments Research
Enterprise External
Service Bus
Services Gateway
Banks
-Payments
- collections
- Taxpayer
Interest & loans
Government
Agencies
(Tax, Social, …)
Employer
Payroll
External
Information
integration
Security, Management & Governance
Rapid Development & Information Integration / Ingestion
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IBM Software for a Smarter Planet
Examples of IBM Solutions and Frameworks for Smarter Cities
Public
Safety
Metropolitan
Transportation
Social
Services
Healthcare
Utilities
Buildings
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IBM Software for a Smarter Planet
IBM Is Helping To Make Our Planet Smarter….One City At A Time
Smarter Healthcare
Smarter Energy
Regional provider in France
improves emergency response and
optimize patient care
CenterPoint in Houston is installing
over 2 million smart meters
Metropolitan Transportation
Government Services
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Stockholm lowers traffic by 20%,
emissions by 40%
NYC Health and Human services
reduces wait time from months to
days
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IBM Software for a Smarter Planet
Government Industry Framework
Public Safety Solution Areas
Crisis
Management
Integrated
Intelligence
Real Time
Crime Center
Virtual Operations Center (VOC)
Support crisis management and
planning
Enable geographically dispersed teams
to collaborate
Drive intelligence from unstructured
text
Identity of a person-of-interest and his
network
Support an integrated document
management system
Increase data quality and up-to-date
data delivery
Integrate siloed information to create a
single “version of the truth”
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IBM Software for a Smarter Planet
South Africa’s Gauteng Province prepares for the 2010 FIFA
World Cup with a state of the art Disaster Management and
Emergency Operations Centre
Client Challenges
Protect citizens against disasters
Improve preparedness of emergency services
Ensure the safety and security of
8 million people!
Solution
Create Provincial Disaster Management and
Emergency Operations Centre with a real time
Common Operating Picture and interoperability across
metro emergency management operations and public
safety departments
Monitor & evaluates the state of preparedness
Implement and test response plans
Smarter Business Outcomes
Comply with the Disaster Management Act in 2004
Improve planning capabilities and training
Ensure effective preparedness of emergency services from all sectors
Develop capacity to deal with disasters that may occur during the 2010 World Cup
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IBM Software for a Smarter Planet
Build smarter multi-modal transportation systems
The Government Industry Framework delivers
Metropolitan Transportation Capabilities that enable
cities to:
Reduce traffic congestion
Facilitate the use of public transportation
Optimize usage of all forms of transportation
Generate new revenue
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IBM Software for a Smarter Planet
Metropolitan Transportation & Roads Solution Areas
Road User
Charging
Integrated
Fare
Management
Transport
Information
Management
Transport
Asset
Management
Automatically collect toll charges
Implement congestion charging and
distance-based charging schemes
Develop automated fare collection
Create universal/integrated transportation
accounts
Provide multi-modal transport billing
Exploit analytical capabilities such as the
Traffic Prediction Tool
Deliver traveler advice via Internet, 511,
PDA, etc.
Provide journey optimization and
performance reporting
Provide asset lifecycle and maintenance
management
Improve reliability of transport assets
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IBM Software for a Smarter Planet
Optimize citizen-centered experiences and connect people to
programs based on individual needs
The Government Industry Framework delivers
Government Social Services Capabilities so city
agencies can:
Gain visibility to integrated citizen
information to improve service
Provide the right service to the right
individual at the right time
Expand service across all communication
channels and enable “no wrong door”
approach
Detect and prevent fraudulent activities
Fulfill reporting requirements efficiently
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IBM Software for a Smarter Planet
Government Social Services Solution Areas
Integrated View
of Citizen
Relationship
Gain an accurate and integrated view of a
citizen’s relationship with government
agencies
Improve coordination of service offerings
Reduce duplication and errors
Integrated Case
Management
Deliver service across all communication
channels
Streamline various process flows
Enable collaboration across the agency and
service providers
Citizen Services
Portal &
Intelligent Forms
Increase citizen self-service and reduce
office visits
Increase speed of response
Enable digital signing, routing, and approval
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Let’s Build a Smarter Planet: Smarter Buildings from the Earth up
What are smarter buildings?
Smarter Buildings are well managed integrated physical and digital infrastructures that provide
optimal occupancy services in a reliable, cost effective, and sustainable manner.
Smarter Buildings…
Are more cost effective - reducing energy and
operating costs.
Use active and designed-in techniques to
achieve efficiency and environmental
responsibility.
Have the ability to interact with occupants inside
them as well as the environment around them.
Maintain a safer and more secure workplace.
Communicate in real-time to supporting
infrastructure ( i.e. smart grid, broadband, etc.).
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Let’s Build a Smarter Planet: Smarter Buildings from the Earth up
How does a building become smart?
Portfolio
Estates Mgmt
Asset Mgmt
Lifecycle
Energy Use
Passive/Active
Building Services
Maintenance
Occupancy
Space Mgmt
Tenant Services
Help Desk
Waste Mgmt
Trash/Water/Recycle
Compliance
Environmental reports
Industry Specific
Hospital, hotel, etc.
Analytics and Optimization
Water
Smart Meters,
Use / Flow Sensing
Fire
Functionality
checks,
Detector service
24/7 Monitoring
Condition Monitoring,
Parking Lot Utilization
Energy
Smart Meters,
Demand response
Voice/Video/Data
Elevators
Maintenance,
Performance
Access/Security
Badge in,
Cameras, Integration
Perimeter, Doors,
Floors, Occupancy
Integrated Building & Communications Services
HVAC
Fans, Variable Air
Volume, Air Quality
Lighting
Occupancy
Sensing
External Integration
Weather
Current
Predictions
Emergency
Services
Alerts, Actions
Utilities
Demand Mgmt,
Cost Control
Community
Services
Transportation,
Traffic, Events
Commercial
Potential
Advertisement
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Let’s Build a Smarter Planet: Smarter Buildings from the Earth up
Smarter Buildings integrate with Smarter Grids.
An example of how smarter buildings are a part of a Smarter City
Smarter Buildings
Integrated and optimized physical and digital
infrastructures that are cost effective and
operationally efficient for energy, water, waste,
GHG management and can serve as micro grids
Building complex
Industrial plants
Homes
Energy Management - Central control and
connection of of home systems - electronics and
community micro grids. Appliances
that automatically adjust power
usage based on grid status.
Data / C/oud
Cogen
Meters
Digital link with power company
to to enable energy optimization
and time-of-use savings
Electric Company
Customer account management
Time of of use management
Energy management
Central
Power Plant
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Plug-in Electric Hybrid Vehicle
(PEHV) Charging
Smart charging of of hybrid & electric vehicles
at at home and at at commercial locations
Distribution Company
Distribution management
Energy supply chain
Network operation
Energy Exploration,
Production and
Generation
Coal, Oil, Gas
Nuclear, Hydroelectric
Solar, Wind, Geothermal
Solar ,Wind Farms,
Hydro
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IBM Software for a Smarter Planet
Solution Architecture for Energy and Utilities (SAFE) Framework
Power
Generation
Optimization
Enterprise Asset Optimization
Energy Value Chain Optimization
Advanced Plant Visualization & Simulation
Intelligent Utility
network
Transmission
and Distribution
Operations
Outage Work Management
Remote Asset Monitoring & Management
Smart Metering
Grid Management
Mobile Workforce Management
Asset Lifecycle Management
Supply Chain Management
Customer
Operations
Transformation
Customer Intelligence & Analytics
Revenue Assurance Management
Contact Center Transformation
Customer Web Portals
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IBM Software for a Smarter Planet
Let’s Build a Smarter Planet
Together
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