Full job description and person specification - Nases

Job Description
Post Title and Post Number Student Work Manager - 48622
Organisation Advertising
Description
Support Services
Post Number 48622
Full Time/Part Time
Duration
Post is open to:
Full Time
Fixed term for 2 years
External and internal candidates
Grade Grade 7
Salary Starting salary is normally in the range £27,428
to £35,788. With potential progression once in
post to £37,990 a year.
Terms and Conditions
Administrative and Other Related
Closing Date 25 February 2012
Job Summary
This is a new post based within the Directorate of Hospitality and Accommodation
Services at the University of Birmingham. The purpose of this role is to establish,
develop and maintain a recruitment service working to place students across a range
of internal departments which promotes their individual needs and aspirations and
support the University’s employability objectives.
Main Duties
1. To project manage the development and implementation of the Student Work
Service in consultation with the University Student Work Initiative Group to
ensure successful implementation of the Service within the necessary deadlines.
2. To lead and manage the delivery of the service and monitor performance in order
to ensure performance targets and objectives are achieved.
3. To market and promote the service to both Corporate Services and the Colleges
to ensure it is used by students and hirers.

4. To develop and establish systems and procedures to ensure effective running of
the service.
5. To maintain an up to date awareness of trends and developments in student
employment, the labour market, the University, customer service, the needs of
customers and make appropriate changes to the delivery of the service.
6. To work effectively with key stakeholders including Careers, Student Services,
Human Resources, Finance and customers.
7. To identify and build relationships with potential hirers across the University in
order to determine and meet their work needs with the University’s student
population where appropriate.
8. To source student candidates through marketing and then develop and manage
the relationship with them to ensure they receive an outstanding service.
9. To seek to meet student candidate’s experience, skills, availability and (if
applicable) career ambitions with the hirer’s work and timescales.
10. To effectively and efficiently respond to any customer or candidate queries.
11. To produce regular reports on the performance of the service from the data
collated on the software and more widely, as applicable.
12. To fully utilise and keep under review the functionality of specialist software to
support service delivery
13. To monitor and respond to employment legislation changes as appropriate.
14. To ensure compliance with University of Birmingham’s internal policies and
procedures.
15. Where appropriate, develop external networks and links in order to generate
additional income.
16. To carry out any other duties as may be reasonably required for the delivery of
the Student Work Service.
Person Specification
• CIPD, Degree or professional qualification (or equivalent)
• High degree of literacy and numeracy
• Knowledge of recruitment software packages, using database systems and data
analysis
• Knowledge of specialist database including use of report generator tools/query
generator tools to provide bespoke reports
• High level of interpersonal skills
• Excellent verbal and written communication skills
• Strong customer service focus and interpersonal skills with the ability to deal with
people effectively at all levels up to and including Heads of Department and
Senior Managers.
• Good organisational skills, juggling multiple tasks and work to tight time pressure
• Well developed level of computer literacy, particularly Microsoft Office suite.

Experience
• Track record of experience at management level within an employment agency or
similar role, experience of an HE environment is preferable
• Ability to promote and market a Student focused Recruitment Service.
• Good level of experience in recruitment, human resources or business to
business customer service
• High level of empathy to understand the needs of students, preferably gained
from previous work within an HE environment
• Demonstrable experience of working on own initiative and prioritising workload
• Strong evidence of successfully working to targets
• Working as part of team to deliver multiple objectives
Key Relationships
• This is a high profile customer service role requiring daily communication with:
• Existing and prospective clients within University departments and other
commercial and educational sectors.
• Current students seeking temporary work placements, who often need one to one
support with job search activities.
• Regular liaison with Human Resources, Finance Office in particular payroll.
Decision Making and Problem Solving
• Carry out duties with minimum supervision and make decisions in response to
any operational security, emergency or staffing issue that may arise.
• Make decisions based on sound judgement and taking into account the
requirements of the situation, the perspectives of others and the needs of the
business.
• Effectively resolve problems that arise, reporting or escalating upwards as
required and communicating to key stakeholders. Know when the requirements
for decision making or problem solving are beyond the post holder’s remit, ability
or authority.