Download questionnaire - Euro Press Pack
Download questionnaire - Euro Press Pack
Download questionnaire - Euro Press Pack
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Dear Sirs,<br />
We are trying to improve the quality of our customer service. Therefore we kindly ask you to give<br />
us two minutes of your time to fill in this short <strong>questionnaire</strong>.<br />
You are also invited to add any personal comments and/or suggestions, which will be kindly<br />
appreciated and taken into account by our management.<br />
You can send it back to us at one of the following fax numbers:<br />
+39 0185 351138<br />
+39 0185 351163.<br />
We thank you in advance for your attention and with the occasion, send you our best regards.<br />
Mrs. Lucia Fidale<br />
Sales and Marketing Co-ordinator<br />
EUROPRESS GROUP<br />
1
If not differently specified, please give only one answer for each question by crossing the box chosen.<br />
ACTIVITY: manufacturer dealer reseller OEM users<br />
1. Did you already know EUROPRESS brand and products? YES NO<br />
2. If the answer is yes, from where?<br />
Advertisement in magazines<br />
Internet<br />
Expositions<br />
I heard about them<br />
I have seen them by others<br />
I have already bought them<br />
Other________________________________________<br />
3. Have you ever tried EUROPRESS products? YES NO<br />
4. If not, why?<br />
5. If you answered yes, what do you think about the level of EUROPRESS service?<br />
High Medium Low<br />
9 8 7 6 5 4 3 2 1<br />
• Delivery time<br />
• Help desk assistance service<br />
• Post-sale service<br />
• Repair and maintenance<br />
• Product quality<br />
• Helpfulness and courtesy<br />
• Flexibility in execution of special<br />
Products<br />
• Flexibility in production’s activities<br />
• Commercial flexibility<br />
• Competence<br />
• Products range<br />
• Ratio between products quality and price<br />
2
6. What you consider yourself as a customer?<br />
• very satisfied<br />
• enough satisfied<br />
• less satisfied<br />
• not satisfied<br />
First name______________________________<br />
Last name_________________________<br />
Company _________________________________________________________________<br />
Address____________________________ ______________________________________<br />
Country__________________________________________________________________<br />
Tel.___________________________________fax________________________________<br />
Website _________________________________________________________________<br />
e-mail ____________________________________________________________________<br />
Position __________________________________________________________________<br />
I authorize <strong>Euro</strong> <strong>Press</strong> <strong>Pack</strong> Srl to use and maintain my personal data, in connection with the<br />
management of activities within the company, according to act n. 675 of 31/12/96.<br />
Signature<br />
_____________________________ Date_____________________________<br />
3
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