Leighton Contractors Services Division 2012 - Leighton Holdings

LEIGHTON CONTRACTORS
SERVICES DIVISION

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Leighton Contractors
delivers projects for clients
across the infrastructure,
mining, telecommunications,
civil construction, industrial,
energy, health and services
sectors.
We seek to be a trusted
partner integral to our clients’
success. Through our diverse
capabilities, we enhance
people’s lives. In all we do,
we demonstrate values,
leadership and excellence.
We’re more than a contractor. Leighton Contractors delivers
solutions spanning every stage of the project life-cycle, from
finance to project management, design and construction,
right through to long term operation and management.
As a company, we’re clear about what’s important.
Our values define the way we work:
• Safety and health above all else
• Respect for the community and environment
• Enduring business relationships
• Our people are the foundation of our success
• Achievement through teamwork
Today, we’re an organisation of more than 10,000 people
delivering over $10 billion worth of projects for clients across
Australia and New Zealand. In addition, we’re backed by the
strength and experience of our parent, Leighton Holdings.
Craig Laslett
Managing Director
Front cover image: Gateway Motorway, QLD
Client: Queensland Motorway Limited

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WELCOME TO OUR
SERVICES DIVISION
The Services Division is an integral part of Leighton Contractors’ diverse service
offering, providing a range of services and skills to deliver major infrastructure
in Australia and New Zealand. The Services Division combines expertise and
experience in the long term operations and maintenance of key infrastructure
assets across a range of sectors including transport, education, health,
commercial, mining and energy.
We offer a comprehensive range of services including asset management,
maintenance planning and lifecycle analysis, through to the provision of
day to day facility management.
Our projects include the operations and maintenance of the majority of
toll roads in Sydney and Brisbane, the maintenance of more than 3,400km
of Western Australia’s road network, facility management of the first digital
hospital in Australia, energy providers in Victoria and Western Australia
and schools in south east Queensland’s major growth areas.
In all the work that we do, we are committed to providing exceptional
long term service delivery for our clients, while ensuring the safety of
our people and the community.
Michael Bushby
Executive General Manager, Services Division
Services Division
Infrastructure
Division
MINING DIVISION
TELECOMMUNICATIONS
DIVISION
Infrastructure Services
Construction
Coal
Visionstream
Facility Management
National Businesses
Metals
Nextgen
Utility Services
Oil & Gas
Mining Services
Metronode
Mobile Assets
Infoplex
Australia-Singapore Cable

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OUR APPROACH
WE TAKE A LONG TERM PARTNERSHIP APPROACH TO THE assets WE operate and
MAINTAIN WHILE ADHERING TO THE HIGHEST QUALITY AND SAFETY STANDARDS
Our Division’s dedicated
focus on the services
sector encompasses facility
management, infrastructure
services and utility services.
We operate and maintain key
infrastructure projects across a
range of sectors including:
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transport
defence
mining
commercial
education
energy
health
We are Australia’s largest
private motorway and tunnel
operations and maintenance
provider, responsible for the safe
passage of more than 230 million
vehicles per year.
Our range of services include:
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strategic asset
management including
asset lifecycle replacement
and optimisation
hard and soft services
within facility management
delivery of innovative
asset management
solutions with highly
skilled maintenance
professionals
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collaborative operation
of critical infrastructure,
including emergency
planning and incident
response
long term customer
care and stakeholder
management, including
around the clock operations
of customer call centres
major planned asset
maintenance, focussed on
maximising asset utility and
safe work practices
SAFETY
Working safely is our number
one priority. Our Safety
Essentials program is our
commitment to safety that
must be met to minimise risk
and help keep our people and
workplaces safe.
Our Safety Essentials have
been refreshed in 2012 and
are tailored to fit the type of
business environments in which
we operate. Our focus is on
identifying all risks across our
business activities regardless
of the type of work being
carried out.
LONG TERM PARTNERSHIPS
We recognise the importance
of building and maintaining long
term working relationships with
our clients to ensure we meet
their precise needs.
We work closely with our clients
to add value to their business,
providing innovative solutions
for the management of complex
projects with a focus on value
for money over the lifetime of
the project.
ASSET MANAGEMENT
We have developed a cutting
edge approach to asset
management, underpinned
by the shift in focus from
maintenance delivery to a more
holistic approach to support our
clients’ objectives.
The centrepiece of this method
is the development of a core
series of elements incorporating
risk based decision making,
cross asset optimisation,
criticality analyses and
business improvements.
Customised to meet the
individual client and project
requirements, the framework
includes a range of business
level processes which go beyond
simply considering the physical
aspect of asset management.
Within our model we act as a
“custodian” and maintain the
assets as if they were our own.

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OUR CAPABILITIES
We draw on our diverse experience and expertise in the services sector
to deliver exceptional whole of life solutions to our clients
INFRASTRUCTURE SERVICES
As Australia’s largest private
motorway and tunnel operations
and maintenance provider, we
deliver innovative solutions for
the management of complex
road networks with a focus
on value for money and driver
and employee safety, while
minimising impacts on the local
community and environment.
Key to our service methodology
is the use of state of the art asset
management systems, which
enables the optimisation of
maintenance spending using
a whole of life approach.
Our core strengths include:
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maintenance delivery
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operations related
design review
mechanical and electrical
plant and control systems
control room operations
traffic incident response
bridge and structures
inspection and maintenance
tunnel fire life safety
management and lifecycle
analysis and optimisation
FACILITY MANAGEMENT
We provide facility management
services for business critical
environments that optimise
reliability, integrity and continuity.
Our team has demonstrated
capability in both hard and
soft facility management
services; from building systems
management, mechanical and
electrical plant maintenance,
through to cleaning, waste
management, recycling and
grounds maintenance.
Our comprehensive range of
services also includes:
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asset management
maintenance planning and
lifecycle analysis
provision of day-to-day
facility management
UTILITY SERVICES
Our utility services team,
in collaboration with our
Infrastructure Division, is able
to support transmission and
distribution network owners
throughout the entire lifecycle
of their assets. This enables us
to provide a fully integrated
solution to network owners’
construction, operations and
maintenance requirements
including planning approvals,
design, construction
pre-commissioning and
commissioning.
Primary areas of service include:
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street lighting
network maintenance
pole and tower inspection
maintenance and renewal
meter installation, network
and maintenance
asset management

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OUR COMMITMENTS
WE PROVIDE A SAFE AND FULFILLING WORK ENVIRONMENT FOR OUR PEOPLE, MINIMISE
OUR ENVIRONMENTAL IMPACT AND ENRICH THE COMMUNITIES IN WHICH WE OPERATE
SAFETY
Safety and health above all
else is Leighton Contractors’
number one priority and it is the
responsibility of all employees
to ensure the safety of our
workplaces. This is supported
through strict adherence to
our Safety Essentials, regular
safety forums and ongoing
development and monitoring
of safety systems, practices
and standards.
THE ENVIRONMENT
Whether during the design,
construction, operations or
maintenance phases of a project,
we keep environmental impact
and sustainability at the forefront.
Energy efficiency is key to the
way we operate our projects.
For example, Gateway Motorway
has recently completed a review
of all site vehicles’ changing over
to more efficient types.
We have recently identified
further energy efficiency
opportunities reducing electricity
consumption and we are
committed to implementing
these efficiencies into our
operations.
We also support the protection
and creation of sustainable
environments through our
community investment strategy.
Our employees participate in
conservation and research
projects of ‘at risk’ species
through our partnership with
Earthwatch Institute Australia.
One of our projects has
developed an initiative where
fauna is monitored, tracking
animal movements via a number
of large fauna culverts under
the motorway. This includes
installation of fencing to funnel
fauna into safe crossings
eliminating interaction
with traffic.
The results of this program
are being considered when
designing future motorway fauna
movement structures.
LOCAL COMMUNITIES
A key driver of our community
investment strategy is to
enhance people’s everyday
lives. We recognise that we have
both a responsibility and an
opportunity to contribute to the
growth of the local communities
where we work. To do so, we
seek to engage local employees
and source materials from
local suppliers.
We work closely with the Beacon
Foundation to improve the
future of disadvantaged youth
through facilitation of mentoring
programs and school-based
work experience, traineeships
and apprenticeships. Services
Division currently employs five
students under this scheme.
OUR PEOPLE
We are dedicated to attracting,
retaining and developing a
highly engaged workforce
and have invested in our
people and capabilities required
to provide our clients with
unrivalled expertise in delivering
complex projects.

Delivering innovative
long term service solutions.
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Project case study
South East Queensland
Schools Project (Aspire Schools)
Queensland
The South East Queensland Schools Project
(Aspire Schools), owned by Leighton Contractors
and the Commonwealth Bank of Australia, is
delivering Queensland’s first Schools PPP project.
The project includes seven new schools that are
being handed over progressively until 2014.
The Services Division holds the facility
management contract for the schools for the
remaining 29 years of the contract. Our role
includes implementing and undertaking asset
maintenance as part of the proactive management
of the lifecycle of the facilities, fixtures, fittings
and furniture. The maintenance of the grounds
and the cleaning of the schools are carried out in
partnership with the Department of Education
and Training (DET).
Our team is responsible for the day to day
operations of the site infrastructure and services
provided to enable the schools to operate. Internal
management is complemented by some of the
service providers used in the construction of the
schools, to ensure the schools are maintained to
the highest standard.
A 24-hour facility management Helpdesk records
and manages day to day issues, rectifying any
defects as they arise. The team works closely with
the principals and school staff ensuring smooth
operations of the schools on a day-to-day basis.

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Project case study
M5 East
New South Wales
Since September 2011, the operations and
maintenance of the M5 East Freeway
(M5 East) in Sydney has been the responsibility
of Services Division on behalf of Roads and
Maritime Services.
The M5 East is a four-lane freeway which is nine
kilometres in length and includes twin 4 kilometre
tunnels and a 550 metre tunnel under the Cooks
River. It links the M5 Motorway at Beverly Hills with
General Holmes Drive at Sydney Airport, on to the
Eastern Distributor. This provides an important link
for road-users from the south-western suburbs of
Sydney to Port Botany, Sydney Airport, Sydney
CBD and Sydney’s eastern and northern suburbs.
Our team commenced full operations in
December 2011. Under the contract, the Services
Division maintains and operates the overall
management of the M5 East, improvement
services, support for network operations,
operational asset management and associated
project management and 24-hour CCTV
monitoring and incident response.

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Project case study
western power
Western Australia
The Services Division provides facility
management services for Western Power’s
head office and five depots across Perth.
Under the contract, the team is providing full
facility management services to these critical
assets, allowing Western Power to focus on
its core business of bringing power to more than
1.5 million Western Australians every day.
The team is delivering planned, preventative and
where required, reactive maintenance including
cleaning, security, contract management, risk
management, asset planning and strategic asset
capital expenditure planning. Delivering cost
effective services that optimise the operational
needs of each facility is a major focus. The
contract is structured on a risk and reward basis
so that service excellence is rewarded and service
outcomes are maximised.

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Project case study
CLEM7
Queensland
The CLEM7 links five existing major motorways
and arterial roads on the north and south sides
of the Brisbane River. The 6.8 kilometre tollway
includes twin, 2 lane 4.8 kilometre tunnels.
The CLEM7 includes a state of the art fully
electronic tolling system and unique urban design
and landscaping concepts. Brisbane Motorway
Services - BMS (a Leighton Contractors/Lend
Lease Joint Venture) is the operations and
maintenance contractor for the project.
Under the 45 year contract BMS has obligations
to operate, maintain and repair all civil, structural,
mechanical, electrical and roadside tolling services
until the handover at the end of the concession
period. Leighton Contractors holds a 50% share
of BMS.
The CLEM7 is one of Australia’s safest tunnels.
A range of safety features and systems operates
in the tunnel to provide the safest driving
environment possible including:
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traffic management
cross-passages
fire and safety equipment
The BMS team continually reviews world best
practice in safety procedures and equipment to
ensure safety of staff and the community.

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Project case study
Medica Centre
New South Wales
The Services Division is delivering a five year
contract providing comprehensive on-site facility
management services for the purpose built Medica
Centre in Hurstville, in Sydney’s southern suburbs.
The Medica Centre provides comprehensive
surgical, cancer diagnosis and treatment
services, diagnostic imaging and nuclear
medicine, pathology and a range of
supporting healthcare services.
The contract includes the delivery of the
day-to-day operations, strategic asset
planning, budget management, hard facilities
management, sub-contract management,
cleaning, security management and emergency
services training. The contract also includes
minor project works including fit outs for
incoming tenants in the building.
The state-of-the-art Medica Centre has six floors
of specialist consulting rooms and is the first
hospital in Australia to be completely digital, from a
patient’s initial admission through to discharge and
billing. More than 30,000 surgical procedures are
expected to be conducted each year at the new
35-bed centre.
Work to date has included recording of any design
defects to improve the construction process for
any further sites the client may develop. This
capability illustrates the diverse expertise of the
team contributing positively to whole of life design
and maintenance of the property.

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Project case study
wheatbelt isa
Western Australia
Leighton Contractors, in a joint venture with
Opus International Consultants (Opus), and in
collaboration with Main Roads Western Australia is
delivering improvement and maintenance services
for the Wheatbelt regional road network in WA.
The $191 million Integrated Services Arrangement
(ISA) project showcases Leighton Contractors’
infrastructure services expertise, and together
with Opus, provides construction, operations and
maintenance services to the 3,400km of main
roads across the Wheatbelt, from Northam to
Southern Cross and Moora to Narrogin.
The collaborative arrangement ensures the
road network links communities; facilitates
industrial, commercial and business development;
enables access to other modes of transport and
contributes to the economic advancement of the
region and the State.
To meet these needs, challenges and
requirements, the services offered by the
team working on the ISA Wheatbelt project
include network operations, operational asset
management, maintenance management and
delivery, and capital works delivery.
The team shares in, and is committed to achieving
the objectives and principles set by Main Roads
WA. These include a ‘best for network’ approach,
shared decision making, achieving best practice
in operational asset management and network
operations and achieving value for money through
appropriate risk sharing.
The project team works with local communities
to provide employees, subcontractors and
suppliers with access to training programs and
our advanced management systems.

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KEY projects
Project Location Role
• FM contractor
Aspire Schools
Queensland
• PPP sponsor
• D&C contractor
• Equity investor
• O&M contractor
CLEM7
Queensland
• PPP sponsor
• D&C contractor
• Equity investor
Cross City Tunnel
New South Wales
• O&M contractor
• Sponsor equity investor
• O&M contractor
Eastern Distributor
New South Wales
• PPP sponsor
• D&C contractor
• Equity investor
Gateway Motorway
Queensland
• O&M contractor
• D&C contractor
IT’S ALL PART OF COUNCIL’S PLAN
Go Between Bridge
Queensland
• Tolling maintenance
provider
MORE THAN A ROAD
Inner City Bypass
Queensland
• O&M contractor
• D&C contractor
Victoria Facility Management Victoria • FM contractor

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Project Location Role
Wheatbelt Integrated
Services Arrangement
Western Australia
• O&M contractor
Medica Centre New South Wales • FM contractor
Powercor Victoria • FM contractor
Transport
Network
Reconstruction
Program
Queensland
• Design
• Program manager
M5 East New South Wales • O&M contractor
North West Transitway New South Wales • O&M contractor
Western Power Western Australia • FM contractor
• O&M contractor
WestlinkM7
New South Wales
• PPP sponsor
• D&C contractor
• Equity investor
Westpac Place New South Wales • FM contractor

KEEP IN TOUCH
Sydney (Chatswood)
Level 1
501 Victoria Avenue
Chatswood NSW 2067
T +61 2 8668 6915
Sydney (CBD)
Level 5
52 Phillip Street
Sydney NSW 2000
T +61 2 8668 6974
Brisbane
HQ South Tower, Level 6
520 Wickham Street
Fortitude Valley QLD 4006
T +61 7 3215 4900
Melbourne
Level 6
5 Queens Road
Melbourne VIC 3004
T +61 3 8808 6023
Perth
55 Walters Drive
Osborne Park WA 6017
T +61 8 9324 6261
Adelaide
13 Greenhill Road
Wayville SA 5034
Tel +61 8 8238 5138
New Zealand
Building 2, Level 3
61 Constellation Drive
North Shore
Auckland 0632
T +64 9362 1800
www.leightoncontractors.com.au
© Leighton Contractors Pty Limited May 2012