Employee Assistance Program - Sydney South West Area Health ...

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Sydney South West Area Health Service Policy No: SSW_PD2007_078 Date Issued: October 2007 4. What Services does the EAP Provide? EAP offers professional counselling for personal and work related difficulties, including: • Acute, cumulative or traumatic incident stress • Relationship problems • Harassment, bullying, discrimination • Alcohol and drug problems • Gambling • Personal or professional grief • Care for children, elders and other dependants • Conflict at work • Anxiety or depression • Financial or legal concerns. Although individual counselling is a primary service, EAP provides a range of other services, including: • couple counselling • manager support and coaching • group support and counselling sessions after traumatic incidents • change and transition management with groups and individuals • conflict resolution • cumulative stress management • special training programs in – post incident support; cumulative stress management; conflict resolution; grief and loss, and strength based management • consultation regarding any issues affecting staff welfare and wellbeing. 5. Where are the EAP Services Provided? The SSWAHS EAP team provides services from permanent on site offices at most SSWAHS hospitals, and can provide on site sessions at other centres. The main contact numbers are: Bankstown 9722 8230 Liverpool 9828 4552 Campbelltown 4634 3591 RPA & Eastern 9515 9688 Zone Concord 9767 7053 EAP Manager 9515 9680 6. When are the EAP Services Available? There are 2 streams of EAP services. The primary Counselling & Consultation services are provided 8 a.m. to 5 p.m. The On Call Post Incident support service is available 24 hours per day, 7 days per week for assistance, see Section 6 for details. Where staff choose to use the EAP during their work time (not meal breaks etc - actual working hours), the manager of the work area is entitled to know that you are seeing the EAP Counsellor, but not the details of your contact. Most people use the EAP in their own time for complete privacy. 7. EAP Post Incident Support after Work Related Traumatic Incidents SSWAHS EAP Services are offered to staff involved in traumatic incidents in the workplace and traumatic or disaster situations. A traumatic incident is defined as “An unplanned event resulting in, or with the potential to result in, death, injury, ill health, damage or other loss”, and includes: assaults; body fluid exposures; unexpected deaths, or serious injuries. This service assists SSWAHS comply with NSW Health Policy PD2005_234 “Effective Incident Response: A Framework for Prevention and Management in the Health Workplace”. Compliance with this policy directive is mandatory Page 4 of 5
Sydney South West Area Health Service Policy No: SSW_PD2007_078 Date Issued: October 2007 The Post Incident support service can be accessed via RPA Hospital switchboard 9515 6111(Eastern Zone & Bankstown), or the Liverpool Hospital switchboard 9828 3000 (Western Zone), and asking for the “On Call EAP Staff Counsellor”. Managers of the area(s) involved can activate the service, or affected staff can make contact directly. 8. How to Access the EAP? Any SSWAHS staff member, or family member, can contact the EAP in the following ways: Self Referral – to make an appointment, telephone the EAP Staff Counsellors directly, refer to local information or see section 5 of this policy. Supervisor and Union Support – supervisors / managers or union representatives should, where appropriate, make reference to the availability of EAP services when they are talking to an employee about problems with work performance, or in the course of any discussion about their health and wellbeing. All utilization of the EAP is voluntary, so staff can decline the referral. Post Incident Support – This special EAP service is available 24 hours a day, 7 days per week, and can be activated by the manager of the relevant area, or by affected staff directly. (See section 7 of this policy). Manager Consultation – All managers, supervisors or other staff can contact EAP to discuss any concerns about staff welfare and wellbeing. This may range from discussing how to refer a staff member for counselling, through to working on strategies for the overall morale of a unit. EAP Counsellors consult on a wide range of other issues including: change and transition; cumulative stress management; conflict resolution and team development. 9. References The SSWAHS EAP complies with the NSW Health Policy Directive – “Employee Assistance Programs: NSW Health Policy and Best Practice” PD2005_568. Refer to this policy for a full list of related policies and legislation. Further information is available on the SSWAHS Intranet: Hospitals & Facilities/Area Services/Employee Assistance Program Compliance with this policy directive is mandatory Page 5 of 5
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