Living Learning Libraries - State Library of New South Wales

More documents

Recommendations

Info

PART B Guidelines and checklists This Part provides general guidelines for developing quality services in NSW public libraries. Guidelines are numbered and prefixed with G to distinguish them from standards. Each numbered section includes an objective, guidelines (covering principles, issues and best practice), suggested performance indicators and points to consider. Reference is made to existing standards where relevant. The purpose of the performance indicators is to suggest some techniques which library managers can use to measure the success and efficiency of library processes and gain an overview of the performance of the library Together, the Guidelines are a set of principles for developing levels of performance which lead to quality library services. How to use the Standards and Guidelines The standards and guidelines will assist library managers and stakeholders in: evaluating current library performance, for example in benchmarking against past performance, or against other libraries setting reasonable targets for improvement in service delivery planning for future service needs ensuring equitable service delivery developing evidence-based business cases for resources, equipment, and innovative services. Guidance from practitioners is included to assist in tailoring services to the needs of local communities, based on such factors as age, disability, socioeconomic status, cultural diversity and affordability. Useful documents are listed in context throughout the Standards and Guidelines, and a complete list is give in the bibliography. Part A presents the Standards and their objectives. Targets are given where appropriate, along with measurement techniques. Reference is made to the relevant supporting Guideline(s) in Part B. Part B, Guidelines, covers principles and practices for library service provision, with reference to the relevant Standard(s). The Guidelines are presented in checklist format, convenient for use in assessing performance of library services, either in self-evaluation or in more formal reviews. Related worksheets with space for indication of progress/achievement and comment by library managers, are available on the Living Learning Libraries pages of the State Library of New South Wales website: http://www.sl.nsw.gov.au/services/public_libraries/living_learning_libraries/index.html Living Learning Libraries: Standards and Guidelines for New South Wales Public Libraries 21
Guidelines G1. LIBRARY MANAGEMENT Objectives Guidelines To provide the community with a library service that is equitable, accessible, cost effective and efficient. Main relevant standards: S1 to S5, LIBRARY MANAGEMENT STANDARDS. This Guideline presents general principles which will assist in the efficient and effective management of libraries. Financial management Refer to Financial reporting. State Library of NSW. Last updated 7 October 2008 at the following URL: http://www.sl.nsw.gov.au/services/public_libraries/funding/financial_reporting.ht ml Library service management principles The Library Manager is an appropriately qualified librarian Staff, services and resources of the public library are managed efficiently and effectively The local Council is kept informed of new developments in the field of librarianship and their potential impact on the provision of library services The Library interacts with other Council services and community agencies to ensure that the library service is a focal point for the community Statistics are collected that relate to resources, staff, services and activities, in order to facilitate library planning Statistics are used to benchmark against other comparable libraries Standard statistical reporting data is provided to appropriate organisations, i.e. SLNSW; ABS; National and State Libraries of Australasia (NSLA) A long range plan is in place, stating goals, objectives, priorities, strategies, programs and policies New services and programs are planned and initiated according to changing needs in the community Library facilities are planned and developed according to changing needs in the community The Library Manager contributes to the local Council’s overall planning, policy development and reporting, to ensure library service is integral to Council’s broader strategic planning process, e.g., Strategic Plan, Social Plan, Community Consultation The Library Manager operates and advises within the framework of the Library Act 1939 and Library Regulation 2010 22 Living Learning Libraries: Standards and Guidelines for New South Wales Public Libraries
Page 1 and 2: LIBRARY COUNCIL OF NEW SOUTH WALES
Page 3 and 4: Living Learning Libraries: standard
Page 5 and 6: iv Living Learning Libraries: Stand
Page 7 and 8: vi Living Learning Libraries: Stand
Page 9 and 10: PART A Standards - quality levels a
Page 11 and 12: Standards LIBRARY MANAGEMENT STANDA
Page 13 and 14: Standards A Central Library is eith
Page 15 and 16: Standards STAFFING STANDARDS Object
Page 17 and 18: Standards It is acknowledged that m
Page 19 and 20: Standards S10. Items per capita Pop
Page 21 and 22: Standards S14. Circulation per capi
Page 23 and 24: Standards PRELIMINARY STANDARD FOR
Page 25 and 26: Standards PROGRAMS Objective To pro
Page 27: Standards SATISFACTION WITH LIBRARY
Page 31 and 32: Guidelines Dollars, sense and publi
Page 33 and 34: Guidelines Points to consider Measu
Page 35 and 36: Guidelines G4. MOBILE LIBRARIES Obj
Page 37 and 38: Guidelines G5. MARKETING AND PROMOT
Page 39 and 40: Guidelines G6. INFORMATION AND READ
Page 41 and 42: Guidelines Suggested performance in
Page 43 and 44: Guidelines G7. INTERLIBRARY LOANS A
Page 45 and 46: Guidelines G8. LIBRARY STAFFING Obj
Page 47 and 48: Guidelines G9. COLLECTION ACQUISITI
Page 49 and 50: Guidelines Resources For further in
Page 51 and 52: Guidelines Digital archives standar
Page 53 and 54: Guidelines G11. CATALOGUING Objecti
Page 55 and 56: Guidelines G12. INFORMATION TECHNOL
Page 57 and 58: Guidelines Suggested performance in
Page 59 and 60: Guidelines TARGETED SERVICES Object
Page 61 and 62: Guidelines Programs for children an
Page 63 and 64: Guidelines Based on knowledge of pa
Page 65 and 66: Guidelines G15. SERVICES FOR INDIGE
Page 67 and 68: Guidelines G16. SERVICES FOR PEOPLE
Page 69 and 70: Guidelines G17. SERVICES FOR YOUNG
Page 71 and 72: Guidelines G18. SERVICES FOR OLDER
Page 73 and 74: Guidelines G19. HOME LIBRARY SERVIC
Page 75 and 76: Guidelines G20. PROGRAMS Objective
Page 77 and 78: Guidelines Physical facilities
Page 79 and 80:
Guidelines Library communicates wit
Page 81 and 82:
Bibliography Towards a quality serv
Page 83 and 84:
Bibliography Dollars, sense and pub
Page 85 and 86:
Bibliography MyLanguage website (re
Page 87 and 88:
Bibliography Trove (discovery servi
Page 89 and 90:
Appendix 1 Living Learning Librarie
Page 91 and 92:
Appendix 2. New South Wales statist
Page 93 and 94:
Appendix 3 This edition of Living L
Page 95 and 96:
Glossary Borrowers Borrowers are th
Page 97 and 98:
Glossary Free membership Free membe
Page 99 and 100:
Glossary Library staff Library staf
Page 101 and 102:
Glossary parent education seminars.
Page 103 and 104:
Glossary Service point A Service Po
Page 105 and 106:
Index customer satisfaction, 20, 30
Page 107 and 108:
Index personal devices, 15 see also
show all

Living Learning Libraries - State Library of New South Wales

You also want an ePaper? Increase the reach of your titles

Delete template?

Save as template?