Bridgeways Day Hospital Leaflet - Oxleas NHS Foundation Trust

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Where we are
The Community Assessment and Treatment Team
are based at:
Bridgeways Day Hospital
Turpington Lane, Bromley BR2 8JA
Tel: 020 8462 0170
Fax: 020 8462 3183
Open 8.30am to 4.30pm
Community Assessment and Therapy team
Bridgeways
Day Hospital
Buses:
Bromley Common, Turpington Lane stop 61, 336,
261, 320 and 358
Southborough Lane Library stop 208
Parking:
There is limited parking on site.
Accessability:
The building is easily accessible for people with
mobility problems.
Information for service
users and carers
August 2010

Introducing the team
You have been referred to the Bridgeways Day
Hospital which is part of the Community
Assessment and Therapy Team.
This is because your referrer believes that you
may benefit from our assessment, support and
therapy which aims to help you work towards
recovery.
What does the team do?
Bridgeways Day Hospital helps older people to
cope with their mental health problems in a
supportive and caring environment. Every person
who attends Bridgeways can expect individually
tailored therapy and care. A care plan is agreed
with the person who is experiencing the problems.
They will receive a written copy of their care plan
that they can refer to.
Your questions
You can write down any questions that you may
have here.
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Your opinion matters
We welcome your views on the services we
provide. If you would like to comment, make
suggestions or make a complaint, please speak
to the person you normally see or ask to speak
to the team manager.
You may also like to speak to our Patient Advice
and Liaison Service (PALS) by ringing the
freephone number 0800 917 7159.
If you are unable to resolve your concerns or
would like to take the matter further, please
contact:
Head of Complaints
Oxleas NHS Foundation Trust,
Pinewood House, Pinewood Place,
Dartford, Kent, DA2 7WG
Tel: 01322 625751
Care may be provided in group or individual
settings. These may be in Bridgeways, out in the
community or in the person’s own neighbourhood
and home. The team will regularly review
progress involving carers and family where
agreed. They will explore the best ways to work
towards a positive future, wellbeing, safety and
quality of life.
Who are we?
We are a team of experienced mental health
workers who have many years of experience in
caring and supporting people with mental health
problems. These include staff involved in support
time and recovery work, occupational therapy,
nursing, psychology, social work, and medicine.

The process
Following the initial referral from your GP or other
community worker to the Community Assessment
and Therapy Team, an assessment will identify
your needs and whether Bridgeways is suitable
for you.
Once agreed, you will be welcomed to
Bridgeways by a member of the team who will
also introduce you to staff and show you around.
Your needs will be assessed and we will discuss
with you which days or sessions you may find
most helpful. You will be allocated a care
coordinator who will help to organise, liaise and
advocate for you during your time at Bridgeways.
You will asked about your current difficulties and
how long you have been feeling this way. You
may be asked about your social circumstances
and your past medical history. You may like to
write down any questions you have before your
first appointment. There is space for this at the
back of this leaflet. It may also be helpful to bring
with you any medication you are currently taking.
Any queries will be answered by staff and your
care coordinator.
Confidentiality
All our staff are required to abide by a strict code
of conduct on confidentiality. We may share some
information with other staff who do not work for
Oxleas NHS Foundation Trust. Examples may
include your GP and social services employees.
When considering who may see information about
you, our staff use the following principles:
only share information with those who need to
know in order to provide good quality care
share the minimum information necessary to
ensure good quality care.