Interlock News, Issue 1 - July 2009 - ASSA ABLOY
Interlock News, Issue 1 - July 2009 - ASSA ABLOY
Interlock News, Issue 1 - July 2009 - ASSA ABLOY
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Welcome to<br />
<strong>Interlock</strong> <strong>News</strong><br />
Meet our Export Team<br />
Welcome to the 1st<br />
issue of <strong>Interlock</strong> <strong>News</strong><br />
for <strong>2009</strong><br />
This newsletter is the first of many new initiatives<br />
to improve the service we provide to you, our<br />
customers.<br />
In May we circulated an <strong>ASSA</strong> <strong>ABLOY</strong> customer<br />
satisfaction survey. Thank you to those who<br />
responded! One of the key areas examined in this<br />
survey was communication. We believe that good<br />
communication is an integral part of working<br />
alongside people in other countries as we are all<br />
so different. Time constraints, cultural differences<br />
and language barriers are just a few of the many<br />
diversities of our different countries.<br />
<strong>ASSA</strong> <strong>ABLOY</strong> New Zealand recognises that we<br />
have a long history with our export customers.<br />
Our vision is to build on that history; to renew<br />
old friendships and develop new ones. In order<br />
to achieve this, we hope to host a conference for<br />
our export customers in New Zealand in March<br />
2010. This conference will showcase <strong>ASSA</strong> <strong>ABLOY</strong><br />
New Zealand, new products, new people and new<br />
systems. This may be an opportunity for you to<br />
discuss future business ideas and new product<br />
opportunities. We will have more details in the<br />
next issue of the <strong>Interlock</strong> <strong>News</strong>.<br />
In the meantime, we encourage you to contact us<br />
if you have any enquiries about the products or<br />
services that we offer. Our expert team of engineers<br />
are always on hand to assist you with any technical<br />
matters you may have. Additionally, we can offer<br />
manufacturing and marketing support that you<br />
may require.<br />
We hope you enjoy the first issue of <strong>Interlock</strong> <strong>News</strong>,<br />
please feel free to contact us about anything of<br />
interest to you in the articles you read.<br />
Natasha Chung<br />
Export Co-ordinator<br />
Ken Dick - General<br />
Manager<br />
Ken took on the role of General Manager <strong>ASSA</strong> <strong>ABLOY</strong> New Zealand in<br />
September 2008. Under his leadership, Ken intends to build <strong>ASSA</strong> <strong>ABLOY</strong> New<br />
Zealand’s reputation as a manufacturer of quality door and window security<br />
hardware, increase customer relevance and become an employer of choice.<br />
These intentions also extend to the export market. Ken states; “I am aware<br />
that <strong>ASSA</strong> <strong>ABLOY</strong> New Zealand, with the help of the <strong>Interlock</strong> brand, has built<br />
several highly successful partnerships with key customers in core markets all<br />
around the globe. This is a significant area for us and one that we want to build<br />
on and grow.”<br />
Natasha Chung - Export<br />
Co-ordinator<br />
Natasha started working at <strong>ASSA</strong> <strong>ABLOY</strong> New Zealand Ltd in 2003. During<br />
her time with the company she has worked in various customer services<br />
roles supporting both the domestic and export markets. Natasha’s recent<br />
appointment as Export Co-ordinator has given her a renewed focus on the<br />
export business, where she will concentrate on export customers and their<br />
market needs.<br />
Outside of work, Natasha enjoys listening to music, playing netball and<br />
spending time with her two children (Maya, 10 and Liam, 5).<br />
Promote your projects<br />
Heather Rainey - Export<br />
Customer Service<br />
Heather has been a valued employee at <strong>ASSA</strong> <strong>ABLOY</strong> for five and a half years<br />
now, three of which have seen her catering to the needs of our Export Market.<br />
Commenting on her job, Heather says “I enjoy working for <strong>ASSA</strong> <strong>ABLOY</strong> and<br />
particularly enjoy the relationships that I have built up with our loyal and<br />
diverse customers”.<br />
We know that our customers utilise our hardware<br />
solutions in a number of successful projects around<br />
the world. As an ongoing feature of <strong>Interlock</strong><br />
<strong>News</strong>, we would like to showcase these projects<br />
and credit you for your accomplishments. There is<br />
also the potential to publish your successes on our<br />
website or in our various other publications. So if<br />
you have recently completed a significant project<br />
using <strong>ASSA</strong> <strong>ABLOY</strong> product, we would love to hear<br />
from you.<br />
Samantha Pile - Export<br />
Customer Service<br />
Aside from work, Heather has three children (Chris, 12, Caoimhe, 7 and<br />
Bethany, 3) who keep her on the run. When she does get some free time she<br />
enjoys playing sport, watching movies and reading to relax.<br />
Samantha Pile joined <strong>ASSA</strong> <strong>ABLOY</strong> New Zealand approximately 12 months<br />
ago, bringing with her the skills she acquired from her 15 years as a sales<br />
co-ordinator in the office automation industry. Originally from South Africa,<br />
Samantha adds a touch of cultural diversity to our export team. She plays an<br />
integral role in export customer service looking after our Australian customers,<br />
as well as our local export houses.<br />
Contact us for more information, or email your<br />
success stories to nzexport@assaabloy.com<br />
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