National Competency Standards Framework for Pharmacists in ...

Standard 2.7 Supervise personnel
Performance Criteria
4 Ensures work practices of
supervised personnel are
consistent with their roles
and comply with local policy
and procedures.
Evidence Examples
• Ability to promptly access and explain policies and procedures applicable to
or impacting on supervised work (e.g. cash handling, stock acquisition and
management, complaints handling, waste disposal and security).
• Ability to describe the defined roles of supervised personnel.
• Ability to clearly explain policy and procedure changes to supervised personnel.
2
Element 4 – Support improved performance of supervised personnel
1 Understands the performance
assessment and management
processes of the organisation.
2 Monitors performance
and contributes to the
performance assessment
of supervised personnel.
3 Provides constructive feedback
to improve motivation and
performance.
• Ability to describe the performance assessment and management process
within their organisation.
• Ability to discuss the key communication factors (e.g. sensitivity, tact and
clarity), content issues (e.g. positive feedback, constructive comment, goals
and strategies) and process issues (e.g. fair dealing and due process) relevant
to providing performance feedback.
• Ability to describe the performance assessment documentation used for
supervised personnel.
• Ability to discuss performance and offer constructive criticism and advice
without engendering an adverse response.
The Competency Standards
4 Assists the work performance
of supervised personnel.
• Ability to identify resources, training or personal support that can be provided
to facilitate performance improvement in supervised personnel.
• Ability to contribute to workplace training programs for supervised personnel.
National Competency Standards Framework for Pharmacists in Australia 2010 31