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Answer: A<br />
Question: 8<br />
What is a Configuration Baseline?<br />
A. A benchmark of the service provider's capability<br />
B. A configuration audit report<br />
C. A snapshot of the state of an IT Service or individual Configuration Item (CI) at a point in time<br />
D. The change requests allocated to a release<br />
Answer: C<br />
Question: 9<br />
Deming proposed a system of continuous improvement.<br />
Which four activities does this system involve?<br />
A. Plan. Do. Check and Act<br />
B. Plan. Do. Evaluate and Act<br />
C. Plan. Perform. Audit and Improve<br />
D. Plan. Perform. Evaluate and Act<br />
Answer: A<br />
Question: 10<br />
In recent months at a transport company with 1500 desktops, dozens of requests have been received<br />
for expansion of the internal memory because its size has proven to be insufficient.<br />
Which process should have prevented this from happening?<br />
A. Capacity Management<br />
B. Service Level Management<br />
C. Configuration Management<br />
D. Availability Management<br />
Answer: A<br />
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