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<strong>Exin</strong><br />
CODE: EX0-115<br />
Exam Name: IT Service Management Foundation<br />
based on ISO/IEC 20000<br />
15% Discount Coupon Code: 52192S1005<br />
Click the link below to get full version<br />
http://www.testsexpert.com/EX0-115.html<br />
Type Demo<br />
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Question: 1<br />
What is known as a temporary solution that enables the user to continue working?<br />
A. Known Error<br />
B. Request For Change (RFC)<br />
C. Service Request<br />
D. Workaround<br />
Answer: D<br />
Question: 2<br />
Through which process does the implementation of new or changed services, including closure of a<br />
service, need to be planned and approved?<br />
A. Business Relationship Management<br />
B. Change Management<br />
C. Release Management<br />
D. Service Level Management<br />
Answer: B<br />
Question: 3<br />
Different types of events are reported to the Service Desk. Which event is an incident?<br />
A. Information about the rollout of a specific application<br />
B. A notification that a new toner cartridge has just been installed in a printer<br />
C. A report that the printer is not working<br />
D. A request for the installation of a new bookkeeping package<br />
What has to be included in a well defined process?<br />
A. Expected outcomes<br />
Answer: C<br />
Question: 4<br />
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B. Functions<br />
C. Statistical support<br />
D. Timelines<br />
Answer: A<br />
Question: 5<br />
What would increase the amount of detail in the Configuration Management Database (CMDB)?<br />
A. Increasing the scope of the CMDB<br />
B. Increasing the number of attributes of each Configuration Item (CI) in the CMDB<br />
C. Increasing the number of records in the CMDB<br />
D. Increasing the use of the CMDB<br />
Answer: B<br />
Question: 6<br />
One of the activities of Problem Management is the analysis of historical Incident and Problem data held<br />
in the Configuration Management Database (CMDB) in order to understand trends.<br />
Which aspect of Problem Management accomplishes this?<br />
A. Error Control<br />
B. Identification of root causes<br />
C. Proactive Problem Management<br />
D. Problem Control<br />
Answer: C<br />
Question: 7<br />
Quality Management Systems can assist organizations in enhancing what?<br />
A. Customer satisfaction<br />
B. ISO/EC 20000<br />
C. Relationship with third parties<br />
D. Supplier satisfaction<br />
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Answer: A<br />
Question: 8<br />
What is a Configuration Baseline?<br />
A. A benchmark of the service provider's capability<br />
B. A configuration audit report<br />
C. A snapshot of the state of an IT Service or individual Configuration Item (CI) at a point in time<br />
D. The change requests allocated to a release<br />
Answer: C<br />
Question: 9<br />
Deming proposed a system of continuous improvement.<br />
Which four activities does this system involve?<br />
A. Plan. Do. Check and Act<br />
B. Plan. Do. Evaluate and Act<br />
C. Plan. Perform. Audit and Improve<br />
D. Plan. Perform. Evaluate and Act<br />
Answer: A<br />
Question: 10<br />
In recent months at a transport company with 1500 desktops, dozens of requests have been received<br />
for expansion of the internal memory because its size has proven to be insufficient.<br />
Which process should have prevented this from happening?<br />
A. Capacity Management<br />
B. Service Level Management<br />
C. Configuration Management<br />
D. Availability Management<br />
Answer: A<br />
Microsoft IBM HP Cisco Oracle Symantec<br />
Instant download after purchase<br />
4 http://www.testsexpert.com/EX0-115.html
<strong>Exin</strong><br />
CODE: EX0-115<br />
Exam Name: IT Service Management Foundation<br />
based on ISO/IEC 20000<br />
15% Discount Coupon Code: 52192S1005<br />
Click the link below to get full version<br />
http://www.testsexpert.com/EX0-115.html<br />
Microsoft Cisco IBM HP Others<br />
MB6-871 MB6-872<br />
MB6-884 MB6-886<br />
MB7-702 70-410<br />
70-413 70-417<br />
640-692 642-427<br />
642-584 642-637<br />
642-742 642-983<br />
642-993 642-999<br />
642-980 644-068<br />
00M-617 000-176<br />
LOT-440 000-283<br />
LOT-442 000-670<br />
000-N12 000-N19<br />
HP5-Z01D HP2-N43<br />
HP2-N28 HP5 K02D<br />
HP5-K01D HP5-H01D<br />
CMA CPIM<br />
E20-553 CFA-Level-III<br />
1Z0-460 IIA-CGAP<br />
M70-301 CHFP<br />
70-461 70-462<br />
70-463 70-464<br />
70-465 70-466<br />
70-481 70-482<br />
70-483 70-484<br />
70-485 70-486<br />
644-066 500-005<br />
646-206 646-580<br />
650-153 650-179<br />
650-196 650-292<br />
650-297 650-473<br />
650-474 500-254<br />
00M-513 00M-617<br />
00M-620 000-N40<br />
00M-667 00M-222<br />
LOT-929 00M-245<br />
00M-639 00M-643<br />
00M-645 00M-249<br />
HP0-D12<br />
HP0-M57<br />
HP0-Y43<br />
HP2-B87<br />
HP2-E43<br />
HP2-E46<br />
HP0-D15<br />
HP0-S35<br />
HP2-B82<br />
HP2-B91<br />
HP2-E45<br />
HP2-E47<br />
1Z0-466 CMQ-OE<br />
1Z0-593 IIA-CFSA<br />
CSSGB CTAL<br />
1Z0-465 CPFO<br />
PSP CFE CQIA<br />
70-497 70-498<br />
70-685 70-686<br />
70-687 70-688<br />
74-322 74-324<br />
77-881 77-885<br />
98-361 98-365<br />
700-101 640-803<br />
646-048 642-998<br />
640-722 500-254<br />
500-005 200-101<br />
646-365 648-266<br />
500-005 100-101<br />
000-N28 000-N31<br />
00M-512 00M-513<br />
00M-668 00M-638<br />
00M-646 00M-647<br />
00M-648 00M-662<br />
000-N23 000-N25<br />
HP2-E50 HP2-E51<br />
HP2-E53 HP2-H23<br />
HP2-H24 HP2-K23<br />
HP2-K24 HP2-K28<br />
HP2-K31 HP2-N31<br />
HP2-N33 HP2-Q06<br />
RHIA 00M-617 CTFA<br />
MSC-431 CFA-Level-I<br />
CPEA AFE CRCM<br />
1Z0-559 CTAL-TA<br />
002-<br />
ARXTROUBLESHOOT<br />
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Instant download after purchase<br />
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