Towards Maturity

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1 Introduction These changes are typified by current developments in the Internet, moving from content distribution to a much more collaborative phase. This allows the development of more learner centric applications for learning than has typically been available up till now. Examples of social software include wikis, blogs, RSS feeds, moderated and un-moderated chat rooms virtual classrooms and discussion boards. In collecting data about the use organisations are making of Web technology specific questions are included to investigate these developments and to find out whether they feature in the plans of organisations up to 2010. The study has also asked specific questions around informal learning, including asking learners how else they learn. This included questions on such things as search portals and communities of practice. 1.2 Maturity Maturity is a key concept that is used throughout the report to analyse the responses from the employer respondents. The division into maturity segments is done on the basis of the self-perception of respondents. They were asked to answer the following question ‘Which of the following statements do you think best describes your company’s knowledge of how to use ICT to manage and deliver learning?’ Table 1.1 lists the responses, together with the titles that have been adopted throughout the report and the number of respondents who selected that particular option. Table 1.1 Defining e-learning maturity Which of the following statements do you think best describes your company’s knowledge of how to use ICT to manage and deliver learning?. Title used in report Survey statement Number of respondents The Novice We know very little about e-learning 10 The Sporadic user Use of e-learning is localised or sporadic (used in some departments or for some courses) The Developing user We are developing and coordinating our use of e- learning The Established user e-learning is established across the company and is transforming the way we manage our learning and development The Embedded user e-learning is thoroughly embedded within the company – we have a learning culture which influences our everyday work The Innovator We are thought leaders and innovators in the way in which we are using e-learning – prepared to experiment in new areas and with new technologies 45 75 36 11 36 Towards Maturity: Insights for Employers and Training Providers| © 2007 e-skills UK 10
1 Introduction An essential part of the initial analysis was to assess this segmentation to discover its validity. The results of this analysis demonstrate very clearly that those who perceive themselves to be more mature do a number of things differently (Table 1.2). A certain amount of care is required in this analysis because of the varying number of respondents. The 2 categories of novices and embedded attracted relatively few respondents. It is also clear, and is discussed further in Appendix B that the innovation segment attracted a number of respondents who are perhaps inappropriately placed. However, a number of trends emerge: > There is a greater probability that more mature organisations will have staff dedicated to the development, purchasing and commissioning of e-learning. The percentage rises from 30% of those who perceive themselves to be novices to 89% of those who perceive them innovators. > Generally speaking more mature users are more likely to cite a greater number of reasons behind their company’s investment in e-learning. For novices this is approximately 4 rising to 7.7 for embedded users. > More mature users employ e-learning in some shape or other in support of specific topics. On average novices will deploy e-learning for about 3 out of 18 topics. Embedded users will use e-learning for 10 out of these 18 topics. > More mature users will have a greater number of roles using e-learning, increasing from 3.5 for novices to 6.6 for embedded users. Respondents were asked where they offered e-learning and again more mature users are likely to offer it in a greater variety of locations. > The same pattern appears with the various on-line learning services that are offered, although those who are less mature do offer a significant number; typically about 5 different types of services for novices and sporadic users, rising to more than 8 for more mature users. > The average number of ICT and e-learning technologies that are currently being used rises from 2.2 for novices to 8.6 for embedded users. In addition to this analysis there are a significant number of other differences reported on that are based upon segmentation by this maturity question. The full employer and learner surveys are included in the Appendices. Towards Maturity: Insights for Employers and Training Providers| © 2007 e-skills UK 11
Page 1 and 2: Towards maturity Looking at the imp
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Page 13 and 14: 2 Investing in e-learning 2 Reasons
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4 e-learning delivery employees are
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4 e-learning delivery The following
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4 e-learning delivery Figure 4.5 Pr
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4 e-learning delivery Figure 4.7 Fo
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6 IT capability 5 Take-up of softwa
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6 IT capability 5.2 Impact of matur
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6 IT capability Figure 5.3 Delivery
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6 IT capability Figure 5.5 Differen
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6 IT capability infrastructure) is
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6 IT capability We may assume that
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6 IT capability Figure 6.6 Seeking
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7 Supporting learners 7 Supporting
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7 Supporting learners 7.3 Learners
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7 Supporting learners Appendix A de
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8 Promoting e-learning 8 Promoting
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8 Promoting e-learning Again, email
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8 Promoting e-learning Figure 8.6 C
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8 Promoting e-learning Those who wo
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8 Promoting e-learning Learners fee
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8 Promoting e-learning Figure 8.13.
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8 Promoting e-learning Figure 8.16
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8 Promoting e-learning Table 8.2 En
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9 The changing face of e-learning 9
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10 The education sector 10 Comparis
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10 The education sector 10.1 Compar
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10 The education sector Figure 10.3
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10 The education sector Figure 10.5
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11 The future of e-learning 11 The
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11 The future of e-learning only 6%
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11 The future of e-learning This fi
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11 The future of e-learning Table 1
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11 The future of e-learning 11.4 So
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12 Conclusions 12 Conclusions 12.1
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12 Conclusions increase the probabi
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12 Conclusions Companies deliver a
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12 Conclusions Global companies are
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12 Conclusions Those organisations
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12 Conclusions if they use Web refe
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12 Conclusions The education sector
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Towards Maturity

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