Towards Maturity

Contents
Contents
1 Introduction .............................................................................................. 9
1.1 Research methodology................................................................................................... 9
1.2 Maturity ............................................................................................................................ 10
2 Reasons for investing in e-learning...................................................... 13
2.1 e-learning: the drivers and reasons for investment ................................................... 13
2.2 Differences in drivers by maturity segments............................................................... 14
2.3 The Business Case ........................................................................................................... 19
2.4 Maturity and Business Impact....................................................................................... 19
2.5 Stakeholder involvement and Business Impact......................................................... 21
2.6 Stakeholder involvement as Users................................................................................ 22
2.7 The relationship between training capability and business impact....................... 24
2.8 Compliance and Business Impact............................................................................... 27
2.9 Staff Impact..................................................................................................................... 28
2.10 Staff Impact versus input dimensions .......................................................................... 29
2.11 Maturity and staff impact ............................................................................................. 31
2.12 Learners Perspective...................................................................................................... 33
3 People and organisational capability................................................. 35
3.1 Decision making ............................................................................................................. 35
3.2 Who uses e-learning?..................................................................................................... 37
3.3 Who influences learners? .............................................................................................. 40
3.4 Roles trained by sector .................................................................................................. 45
3.5 Source of funding ........................................................................................................... 47
3.6 Sources of e-learning ..................................................................................................... 49
3.7 Expectation clients have of vendors........................................................................... 51
3.8 Characteristics of the marketplace ............................................................................ 51
4 e-learning – technology, software and topics delivered .................. 53
4.1 Topics covered ............................................................................................................... 53
4.2 Topics learners are interested in................................................................................... 59
4.3 Programmes offered...................................................................................................... 61
4.4 Services provided to learners ....................................................................................... 66
5 Take-up of Software Tools in support of e-learning............................ 69
5.1 Technologies used to support e-learning ................................................................... 69
5.2 Impact of maturity on the use of software tools ....................................................... 71
5.3 Differences due to geography and size..................................................................... 74
6 IT Capability ........................................................................................... 76
6.1 Key differences observed with IT capability .............................................................. 76
6.2 Influence on success...................................................................................................... 78
6.3 Supporting learners ........................................................................................................ 80
Towards Maturity: Insights for Employers and Training Providers| © 2007 e-skills UK 3