Towards Maturity

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Contents 7 Supporting learners ............................................................................... 83 7.1 Difference in support provided by maturity segments............................................. 86 7.2 Learning support and business impact ....................................................................... 88 7.3 Learners’ view of support .............................................................................................. 89 7.4 Technical support ........................................................................................................... 92 8 Promoting and sustaining e-learning .................................................. 93 8.1 Learners response to the communication methods................................................. 96 8.2 Convenience of e-learning ........................................................................................ 100 8.3 Who influences learners? ............................................................................................ 102 8.4 Obtaining feedback .................................................................................................... 103 8.5 Key actions that influence the success of e-learning............................................. 106 9 Towards Maturity – The changing face of e-learning ...................... 109 9.1 Informal learning and the views of learners ............................................................. 109 9.2 Technologies supporting informal learning .............................................................. 111 9.3 Learners’ willingness to contribute............................................................................. 113 9.4 Informal methods and tools – the employers view ................................................. 115 9.5 Spend on e-learning .................................................................................................... 118 10 Comparison of Education Sector with Other Sectors ....................... 121 10.1 Comparison of probability of drivers being selected ............................................. 123 10.2 Sourcing and development of e-learning................................................................ 124 10.3 Funding........................................................................................................................... 124 10.4 Learner support............................................................................................................. 124 10.5 Technologies used and considered .......................................................................... 126 10.6 The future - do educational organisations have a different view?...................... 127 11 The future of e-learning....................................................................... 129 11.1 Challenges for e-learning............................................................................................ 131 11.2 Geographic differences.............................................................................................. 133 11.3 Progress since 2004....................................................................................................... 133 11.4 Sources of advice......................................................................................................... 139 12 Conclusions.......................................................................................... 141 12.1 Introduction ................................................................................................................... 141 12.2 Chapter 2 – Investment ............................................................................................... 141 12.3 Chapter 3 - People and organisational capability................................................. 142 12.4 Chapter 4 – E-learning – technology, software, and topics delivered................ 144 12.5 Chapter 5 – Take-up of software tools in support of e-learning............................ 146 12.6 Chapter 6 - IT capability .............................................................................................. 147 12.7 Chapter 7 – Supporting learners ................................................................................ 148 12.8 Chapter 8 – Promoting e-learning ............................................................................. 149 12.9 Chapter 9 – the changing face of learning............................................................. 150 12.10 Chapter 10 – Comparison of education sector with others .................................. 152 12.11 Chapter 11 – the future of learning ........................................................................... 153 Towards Maturity: Insights for Employers and Training Providers| © 2007 e-skills UK 4
Contents Index of Figures Figure 2.1 Financial impact of e-learning maturity................................................................. 19 Figure 2.2 Maturity and alignment to the business................................................................. 20 Figure 2.3 Who influences success in relation to business impact ....................................... 21 Figure 2.4 Maturity versus influences......................................................................................... 22 Figure 2.5 Business impact varies according to usage by different groups of staff.......... 23 Figure 2.6 The learner perspective on business impact......................................................... 24 Figure 2.7 Training function capability affects business impact........................................... 25 Figure 2.8 Consolidation of learning reflected in improved business impact.................... 26 Figure 2.9 Compliance and business impact.......................................................................... 27 Figure 2.10 Factors related to staff impact.............................................................................. 28 Figure 2.11 Staff impact versus input dimensions.................................................................... 30 Figure 2.12 Change management influences staff impact of e-learning ......................... 31 Figure 2.13 Staff impact versus maturity................................................................................... 32 Figure 2.14 Employer view of staff impact............................................................................... 32 Figure 2.15 Learner responses.................................................................................................... 33 Figure 2.16 Staff impact and freedom of choice................................................................... 34 Figure 3.1 Making e-learning investment decisions................................................................ 35 Figure 3.2 Making decisions about e-learning ........................................................................ 36 Figure 3.3 Making decisions about e-learning ........................................................................ 36 Figure 3.4 Business impact of a strategy compared.............................................................. 37 Figure 3.5 Effect on key dimensions when directors use e-learning .................................... 38 Figure 3.6 Staff impact versus use by directors ....................................................................... 39 Figure 3.7 Directors’ use of e-learning affects factors comprising take-up........................ 40 Figure 3.8 Whose opinion encourages use of e-learning...................................................... 41 Figure 3.9 Who encourages you to learn? .............................................................................. 44 Figure 3.10 Percentage organisations by sector selecting role as user of e-learning ...... 47 Figure 3.11 Where does e-learning spend come from?........................................................ 48 Figure 3.12 How is e-learning sourced?.................................................................................... 49 Figure 3.13 Source of supply of e-learning by maturity ......................................................... 50 Figure 3.14 Important qualities organisations are looking for from their supplier .............. 51 Figure 3.15 Percentage of suppliers selected by respondents ............................................ 52 Figure 4.1 Range of topics offered by organisations ............................................................. 53 Figure 4.2 Adoption patterns by topics as organisations become more mature ............. 58 Figure 4.3 The range of topics studied by learners................................................................. 60 Figure 4.4 Programmes offered by organisations................................................................... 61 Towards Maturity: Insights for Employers and Training Providers| © 2007 e-skills UK 5
Page 1 and 2: Towards maturity Looking at the imp
Page 3: Contents Contents 1 Introduction ..
Page 7 and 8: Contents Figure 8.8 Communication a
Page 9 and 10: 1 Introduction 1 Introduction The S
Page 11 and 12: 1 Introduction An essential part of
Page 13 and 14: 2 Investing in e-learning 2 Reasons
Page 15 and 16: 2 Investing in e-learning Table 2.3
Page 17 and 18: 2 Investing in e-learning Table 2.5
Page 19 and 20: 2 Investing in e-learning 2.3 The B
Page 21 and 22: 2 Investing in e-learning 2.5 Stake
Page 23 and 24: 2 Investing in e-learning However,
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Page 27 and 28: 2 Investing in e-learning How do yo
Page 29 and 30: 2 Investing in e-learning 2 dimensi
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Page 53 and 54: 4 e-learning delivery 4 e-learning
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4 e-learning delivery surprise that
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4 e-learning delivery Selection of
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4 e-learning delivery For those org
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4 e-learning delivery employees are
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4 e-learning delivery The following
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4 e-learning delivery Figure 4.5 Pr
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4 e-learning delivery Figure 4.7 Fo
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6 IT capability 5 Take-up of softwa
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6 IT capability 5.2 Impact of matur
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6 IT capability Figure 5.3 Delivery
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6 IT capability Figure 5.5 Differen
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6 IT capability infrastructure) is
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6 IT capability We may assume that
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6 IT capability Figure 6.6 Seeking
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7 Supporting learners 7 Supporting
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7 Supporting learners Figure 7.3 Le
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7 Supporting learners Figure 7.5 Le
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7 Supporting learners 7.3 Learners
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7 Supporting learners Appendix A de
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8 Promoting e-learning 8 Promoting
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8 Promoting e-learning Again, email
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8 Promoting e-learning Figure 8.6 C
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8 Promoting e-learning Those who wo
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8 Promoting e-learning Learners fee
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8 Promoting e-learning Figure 8.13.
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8 Promoting e-learning Figure 8.16
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8 Promoting e-learning Table 8.2 En
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9 The changing face of e-learning 9
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9 The changing face of e-learning F
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10 The education sector 10 Comparis
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10 The education sector 10.1 Compar
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10 The education sector Figure 10.3
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10 The education sector Figure 10.5
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11 The future of e-learning 11 The
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11 The future of e-learning only 6%
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11 The future of e-learning This fi
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11 The future of e-learning Table 1
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11 The future of e-learning There h
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11 The future of e-learning 11.4 So
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12 Conclusions 12 Conclusions 12.1
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12 Conclusions increase the probabi
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12 Conclusions Companies deliver a
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12 Conclusions Global companies are
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12 Conclusions Those organisations
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12 Conclusions if they use Web refe
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12 Conclusions The education sector
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Towards Maturity

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