Service Advisor Study Guide - Pro-Cut USA On-Car Brake Lathes

RMS for Service Advisors
for Pro-Cut’s Rotor Matching System
Training & Marketing Program 1/2
You balance wheels. You match rotors.
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Please complete this guide and take the
Service Advisor Quiz for certification
before your Pro-Cut Rep returns to complete
installation of RMS.
As your shop’s Service Advisor, you have a key role in understanding
and selling Rotor Matching. Your expertise will help
you communicate effectively with customers — and sell a service
that makes you profits with every brake job.
Key Points to Understand About Brake Work Today
Our RMS Point-of-Sale
materials will help you
sell the service.
Our premium stainless and aluminum rotor
runout display model and countermat will
help you show the value of Rotor Matching
to your customers.
1. First, with today’s vehicle braking assemblies it’s critical that all components
are matched almost perfectly true for the best possible braking performance.
According to most new vehicle manufacturers, brake rotors must rotate
with less than half the thickness of a human hair (.002”) of lateral runout (wobble)
in order for them to function safely and provide no unwanted noise or vibrations.
Brakes spinning with more than that tiny amount of lateral runout will make
contact with brake pads even when pads are not applied, wearing away
at the brake rotor with every rotation. This results in thickness variation, which is
the cause of most brake pedal pulsation complaints. Simply installing a new
brake rotor or machining the rotor with a bench lathe will not ensure a true match
between rotor and hub, and may result in a comeback for noise or pulsation.
With RMS, your shop is able to computer-match brake rotors to each vehicle’s
hub—ensuring a top-quality brake job for your customer. Selling Rotor
Matching as a service is becoming common practice—just like
balancing wheels.
• 8.5” wide x 5.5” tall rotor model
• 20 x 16 countermat
2. Lateral runout in the face of the rotor can effectively “kick back” the caliper
pistons so there is a longer travel distance for the brake pads to contact the
rotor when the brake pedal is applied. This distance, although small, requires
(CONTINUED ON PAGE 2)
Becoming a Certified Rotor Matching
Center assures your customers of
your commitment to top-quality
brake work.
PRO-CUT 10 TECHNOLOGY DRIVE #4, W. LEBANON, NH 03784 USA P. 800.543.6618 / 603.298.5200 FAX. 603.298.8404 INFO@PROCUTUSA.COM WWW.PROCUTUSA.COM

RMS Launch Guide for Service Advisors
for Pro-Cut’s Rotor Matching System 2/2
more time to overcome, increasing reaction time and making the stopping
times and distances potentially longer.
How RMS Benefits Your Shop
Learn more.
Visit www.procutusa.com to
learn more about Pro-Cut’s
Rotor Matching System.
Your shop may choose to sell this service a la carte like wheel balancing, with
a flat charge per rotor, or by increasing the overall price of your brake job
(check with your Shop Manager to see which method your shop will use.) The
RMS procedure is identical for 3-lug Smart Cars on up to 10-lug dual-wheel 1-ton
trucks, requiring a consistent 7–10 minutes per rotor. You can easily estimate jobs
and control work flow through the shop while booking more hours for all types of
work. If you bill a flat rate, any vehicles with captured rotors (which include trucks
like F150 and Colorado/ Canyons) will be a labor sale home-run for your shop.
How RMS Benefits Your Customer
1 Rotor matching will eliminate the chance of future pedal pulsation,
giving customers quicker, quieter, smoother stopping from the minute
they leave your shop.
2 A new rotor replacement alone cannot ensure a match between the rotor and
hub without substantial additional labor. Even a new rotor will develop
pulsation in as little as 5,000 miles if not matched properly.
3 Use the OEM Summary Guide (in packet) to show customers the list of auto
manufacturers who have made the Pro-Cut lathe OEM Essential Equipment
for their dealers. Become familiar with the list of manufacturers, and let your
customers know your shop provides the same level of service and accuracy
with rotor matching that today’s vehicles require.
With the above information in mind, you are ready to take the Service Advisor
Quiz for certification to sell Pro-Cut’s Rotor Matching System. Your Rep will
discuss selling RMS with you and sign your certificate. Please ask your Rep for
Point-of-Sale material display tips, and help your Shop Manager get the Computer
Op-Code for Rotor Matching ready!
Now you’re ready to sell the service!
PRO-CUT 10 TECHNOLOGY DRIVE #4, W. LEBANON, NH 03784 USA P. 800.543.6618 / 603.298.5200 FAX. 603.298.8404 INFO@PROCUTUSA.COM WWW.PROCUTUSA.COM